Logan & Cove Reviews 392

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the mattresses, which many describe as comfortable and supportive, significantly improving their sleep and alleviating pain. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected. People also appreciate the straightforward ordering process and the overall positive experience with the company's products. However, some customers were dissatisfied with aspects of the customer service, citing issues with communication regarding deliveries and returns, and a lack of responsiveness when problems arose. A few reviewers also experienced quality issues with mattresses developing sags or uneven spots after a couple of years, and some found the included pillows to be of poor quality. There were also isolated incidents of incorrect mattress sizes being delivered and difficulties with the return process.

What people talk about most

Product

Users describe positive interactions with product. Many customers are very happy with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the mattresses for being... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the extremely helpful and... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers describe ordering online as easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more

Rated 5 out of 5 stars

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more

Company replied

Rated 5 out of 5 stars

The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more

Company replied

Rated 5 out of 5 stars

I bought a bedframe, mattress, and duvet from Logan & Cove for lower back support, and I’ve been very happy with both the products and the experience. The mattress and bedframe are supportive, comfo... See more

Company replied


Company details

  1. Mattress Shop
  2. Bed shop
  3. Bedding Shop
  4. Bedroom furniture shop

About Logan & Cove

Written by the company

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Logo

Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.

Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.

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The Logan & Cove Advantage



Temperature-Regulating

Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.



Perfect Firmness

Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.



Zero Motion Transfer

Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.

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Why Choose Logan & Cove?


We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.


When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.


Dispatched promptly and delivered directly to your front door, you are only days away from enjoying your Logan & Cove luxury mattress in your own home.

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*Shipping fees may apply for some remote locations.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

392 reviews

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Rated 5 out of 5 stars

This Pinnacle Mattress is incredible

This Pinnacle Mattress is incredible. It feels like sleeping on a comfy cloud. It's luxuriously plush but not too soft.
I don't wake up with back/neck pain anymore, Why did I wait so long? I sleep hot and this mattress is not hot for me. I sleep so well it's hard to get out of bed now.
Also, my final decision was because of Logan & Cove. It is an amazing company that prides itself on phenomenal customer service & being Canadian is a win-win.
The free bedding with purchase, I thought would be Meh...but these sheets are so crisp & cozy, the free mattress pad designed not to cancel out the breathability of the mattress is great. Pillows are surprisingly very comfy & not hot.
Overall, it feels like sleeping on a 5 star hotel bed...everynight!
The 365 night trial? Who else gives this in this day & age?
Best bed ever!! Thank you L&C !

30 December 2024
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Reply from Logan & Cove

Thank you so much for your kind words, Susan! We are delighted to hear that you are enjoying your new Logan & Cove mattress and the bedding bundle! We wish you many nights of great sleep ahead!

Rated 1 out of 5 stars

Avoid Logan and Cove for its lack of durability and longevity

We were thrilled with our Logan and Cove mattress at first but are very dismayed by its lack of durability. We’ve owned the mattress for only 4.5 years and it’s sagging and uncomfortable. I am fit and active and am now waking up every morning with terrible back and hip pain, symptoms I do not experience at all any time I spend a night on a different mattress. Because there are no visible, measurable depressions on the mattress, we cannot exercise the warranty, so buyer beware. It’s appalling that a mattress at this price point lasted less than 5 years! We now have to replace it

5 January 2025
Unprompted review
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Reply from Logan & Cove

Hi, there. We're very sorry to hear about this. This is not feedback that we often hear, as we hold our products to high performance standards. While we make it a point to make our warranty information readily available on our site, we understand that it may not have produced your desired outcome. Our customer care team is more than happy to provide alternate solutions to help you sleep better on your mattress. Please feel free to reach out to them at support@loganandcove.ca or 1-866-835-1804, and they will be able to assist you further.

Rated 5 out of 5 stars

This mattress is awesome

This mattress is awesome! It’s been about 3 months since my purchase and have not regretted any part of my decision. Being a Canadian company was first and uppermost in my search. Logan and Cole did not disappoint!
I do rather appreciate the softer edges and that the mattress is medium firm is a great “fit” for me.

15 October 2024
Unprompted review
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Reply from Logan & Cove

It truly does sound like your perfect fit, Val! Thank you for taking the time to share your experience with us. Happy sleeping!

Rated 4 out of 5 stars

Logan and Cove Warranty

I first purchased a Logan and Cove mattress and box spring in Jan 2019. The mattress was sagging pretty bad after 6 years, which in my opinion was premature, and not of good quality. So I reached out to L&C with my issue, and was treated very well, they offered to replace the mattress under warranty, and allowed me to upgrade to 2 twin mattresses. I purchased the twin adjustable bed. Delivery was quick, and pick up of the old mattress was handled very well. I'm hoping that our new mattresses will last longer than the original mattress purchased.

9 December 2024
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Reply from Logan & Cove

Hello, Ron! Thank you very much for taking the time to share your experience with us. While we're disheartened that your first mattress had a manufacturing defect, we're very pleased that your warranty came to good use. We believe you'll be very comfortable on your new Logan & Cove mattress and adjustable bed, and we can't wait to hear what you think. We are always here to help should you need further assistance. Happy sleeping!

Rated 5 out of 5 stars

All time favourite mattress

This is the most comfortable mattress. I’m sleeping so much better and not waking up all night with sore hips.

15 November 2024
Unprompted review
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Reply from Logan & Cove

Hi, Lorna! We're so glad to hear your Logan & Cove is helping you get more restful, comfortable sleep. Wishing you many more pain-free nights on your new mattress.

Rated 4 out of 5 stars

I was satisfied with my purchase and…

I was satisfied with my purchase and the bed arrived quickly. Setup was easy and delivery was efficient and I was sleeping in my bed that night.

5 December 2024
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Reply from Logan & Cove

Hi John! We're very glad to hear that the delivery and setup of your mattress were simple and easy and that you're enjoying your new Logan & Cove so far. If there's anything our team can do to further improve your experience, don't hesitate to let us know!

Rated 5 out of 5 stars

Great comfort

The first mattress that was comfortable from the start. This mattress also doesn’t make me over heat. The mattress was very quick to arrive. Customer service was great.

26 November 2024
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Reply from Logan & Cove

Hi, Sandra! Thank you for taking the time to share your experience with us. We're thrilled that both your new mattress and our care team exceeded your expectations. We're wishing you nothing but dreamy nights of sleep for many years to come!

Rated 4 out of 5 stars

Great service

Great service, fast delivery. The bed is very comfortable right from the start.

19 November 2024
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Reply from Logan & Cove

Hi Bruce, we're very happy to hear you're already finding your new Logan & Cove comfortable! If there's anything our team can do to improve your experience, or if you require any support, please don't hesitate to get in touch at support@loganandcove.ca or 1-866-835-1804. Happy sleeping!

Rated 5 out of 5 stars

Pinnacle Mattress

Great choice purchasing the Pinnacle Mattresses - very comfortable from the first night sleeping on it. Very fast delivery!

26 November 2024
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Reply from Logan & Cove

Hi, Colleen! We are thrilled to hear that your Pinnacle has been providing you with restful, comfortable sleep right from the get-go. We're wishing you many more peaceful nights on your new mattress!

Rated 5 out of 5 stars

Easy as could be

Easy as could be. Ordered on a Sunday and it was delivered on Wednesday. Easy to set up. Took a couple days to get use to a comfortable mattress, but it’s been 3-4 weeks now, and I’m sleeping better than I have in a long time.

23 November 2024
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Reply from Logan & Cove

Hi, Dave! Thank you for taking the time to share your experience with your new Logan & Cove mattress. It's great to hear that you were able to adjust to the new bed and are now enjoying better sleep. You deserve it! We're wishing you many more restful nights of sleep on your LC.

Rated 5 out of 5 stars

These guys stand behind their warranty

We purchased a Logan and Cove mattress about 3 months ago. After about 2 months of trying to adapt to it, my wife could not continue to sleep on it due to a medical issue that was aggravated by a firm mattress.
I contacted Logan and Cove about a return, and they quickly arranged for the mattress to be donated to Habitat for Humanity.
When the mattress was picked up, Logan and Cove then refunded the purchase price to us.
I was nervous about the original purchase as it was sight untested. The mattress arrived properly packaged and was a solid sleep for me.
I’m pretty confident you will have no issues with this company even if it turns out the mattress is not quite right for you.
The entire process was quite pain free.

14 November 2024
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Reply from Logan & Cove

Hi, Andrew! While we're sorry to hear your Logan & Cove mattress wasn't quite the right fit for your wife and yourself, we're very happy to hear you were able to make the most out of your sleep trial, and that you found the return and donation process stress-free. We greatly appreciate you giving our mattresses a try, and are thankful for your kind words of review. We're confident that you'll find a mattress that works perfectly for you!

Rated 5 out of 5 stars

L&G…highly recommended!

We purchased 2 mattresses and 2 adjustable bases after chatting with Erin a couple of times. Great service, great products and strong packaging. Also bought 2 sets of bamboo sheets which are fan-tas-tic for comfort with a freah feeling. Very satisfied all the way!

15 July 2024
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Reply from Logan & Cove

Hi, Michel! We're thrilled that our team was able to help you find a sleep solution that works perfectly for you, and that your new setup and accessories tick all your boxes. We appreciate you taking the time to share your experience with us, and are wishing you many restful nights of sleep on your Logan & Coves.

Rated 5 out of 5 stars

Perfect mattress and great customer service!

We bought a Douglas mattress 6 months ago, but it was too firm for our joints, so we decided to return it and we got the Logan & Cove Pinacle. The return was easy and within a week, we got our refund and the Pinacle came in! It’s by far the best mattress we ever had!

11 October 2024
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Reply from Logan & Cove

Hi Daniel, we're so glad to hear your new Pinnacle has been your perfect sleep solution! Thank you for taking the time to share your experience with us. Happy sleeping!

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