Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more
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We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more
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The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more
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I bought a bedframe, mattress, and duvet from Logan & Cove for lower back support, and I’ve been very happy with both the products and the experience. The mattress and bedframe are supportive, comfo... See more
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Company details
About Logan & Cove
Written by the company
Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.
Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.
The Logan & Cove Advantage
Temperature-Regulating
Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.
Perfect Firmness
Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.
Zero Motion Transfer
Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.
Why Choose Logan & Cove?
We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.
When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.
Contact info
900-9707 - 110 Street NW, T5K 2L9, Edmonton, Canada
- 1-866-835-1804
- support@loganandcove.ca
- loganandcove.ca
4.6
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order was Quick
The order took only a few days. The delivery people brought it through thedront door making it easier for us to bring it to its destination. It was quick and easy to set up. It does take 2 people. The company answered my questions involving the second delivery - the pillows did not expand as the first ones. I did everything they told me but still a month later these pillows are not like the first.
Still getting used to the mattress. Finding it a little firmer than expected but my back isn't hurting as much as before. The mattress itself is well made but heavier than I thought making it impossible for me to make the bed myself.
29 September 2024
Reply from Logan & Cove
Hi, Carol! Thank you for taking the time to share your experience with your Logan & Cove mattress. While we're glad to hear the mattress has eased some of your back pain, we're sorry to hear your pillows haven't quite inflated to their full loft. Don't hesitate to get in touch with our care team for further help with your sleep accessories.
As for the mattress's firmness and weight, your body should adjust more and more to the firmness within the first 30 days. The foam and coils will also begin to break in fully, which should help create optimal comfort. We appreciate your feedback on the mattress's weight. They can be heavy because of the high coil count and dense foams, but we'll be sure to pass on your comments for review.
Overall, we hope you continue to enjoy restful sleep on your Logan & Cove. Don't hesitate to reach out if we can be of any further assistance or help you be even more comfortable. Happy sleeping!
$250 shipping to many locations
$250 shipping to many locations. I don't even want to know what hassle a return would be.
11 October 2024
Unprompted review
Reply from Logan & Cove
Hi, Stuart. Thank you for taking the time to provide us with your honest feedback.
We understand your frustration and apologize for the inconvenience. As we rely on third-party couriers like FedEx for delivery, we must adhere to their guidelines. Our packages are considered oversized and overweight, so, unfortunately, some regions in Canada fall outside of our free shipping zones.
We completely understand how frustrating unexpected shipping fees can be, so we do our best to provide transparency at checkout by showing any applicable shipping fees upfront so our customers can make informed decisions.
If you have any questions about shipping, delivery, and returns, please don't hesitate to contact our customer care team directly at 1-866-8356-1804 or email support@loganandcove.ca.
One month in and all good so far.
One month in, mattress is all that I hoped for. I was looking for a nice firm support, I’m a big guy, around 118kg and a stomach - sometimes side sleeper. The sides stand up well with very little sag when sitting on side.
It is a little warm, not too bad but if a concern go for an upgrade.
26 September 2024
Reply from Logan & Cove
Hi, Shane! We're very pleased to hear you're enjoying your mattress, and that it's offering you a good level of firmness and edge support. If you'd ever like some suggestions on how to help your mattress sleep cooler, don't hesitate to reach out to our support team. We appreciate you taking the time to share your experience with us, and wish you many restful nights of sleep!
What started out as a great purchase…
What started out as a great purchase experience with Logan and Cove in March 2024 of this year has now turned into one of my biggest disappointments. We purchased the Frontier in March 2024. Immediately loved our new mattress. 6 months later the stitching in the mattress started to come apart. The warranty department responded great and offered a full replacement. I was completely happy and satisfied to their response. We received our replacement mattress in short time and after opening it up noticed some significant differences to our previous mattress. The replacement mattress with the same model name did not have the same amount of plushness and was 2 inches shorter in depth. The mattress is more basic feeling and hard to sleep on. I have learned since our original purchase that the manufacturer has changed hence the difference in our replacement mattress. I also learned they have a new model called the pinnacle that by description sounds like the original mattress that we previously had and liked. I have asked that they send us the pinnacle to remedy this situation and have been told that I must order it again and pay the higher price. I can then send my recent replacement bed back for a refund. I should not have to pay more money and go without a bed for up to a week in order to receive a bed of the same plushness and quality as originally ordered. It is not my fault the stitching came apart on the first bed. We loved the bed until we saw it was all coming apart. Nor is it my fault that the manufacturing company has changed in the 6 months that I first ordered. And yes I have first used the proper channels including phone and email with customer service and the warranty department to try and rectify the situation. I will never again buy a bed this way. Very disappointed!!!!
8 October 2024
Unprompted review
Reply from Logan & Cove
Hi, Patty. We're very sorry to hear about your disappointing experience with us and that you're not enjoying your replacement Logan & Cove Frontier as much as your first.
Unfortunately, there appears to be some confusion between the Logan & Cove Frontier and the Pinnacle mattress. Frontier has always been a 5-layer mattress, including one layer of micro-coils between the layers. Though we have changed manufacturers, both the former and current versions share the same layer configuration. The Logan & Cove Pinnacle, our newest model launched in September 2024, is a 6-layer mattress with two layers of micro-coils and a much taller Euro-top cover, which is why it appears the most plush out of the three models.
When customers experience product issues, we provide a replacement mattress equivalent to their initial purchase. Though we have already provided this for you, we understand that it did not meet the standards we aim to deliver. We've been in touch with our customer care team regarding your situation, and they will review the photos you've sent over with our warranty and manufacturing team and look further into the depth and plushness of the Frontier you received. We have also re-escalated this issue so that a senior team member can contact you directly.
If there's anything else we can do to assist you in the meantime, please don't hesitate to contact our customer care team at support@loganandcove.ca or 1-866-835-1804.
Now Mattress Manic
Now Mattress Manic
I’ve already given you 5 star review, also recommended you, who purchased.
So let’s not too big of an ego, and focus on maintaining that wonderful 5 star rating and not be a nuisance repeating duplicate emails.
Love 💕 the mattress!
29 September 2024
Reply from Logan & Cove
Hi, John. While we're thrilled to hear you love your mattress, we apologize that our review requests have been overwhelming. We often ask for reviews on a handful of different platforms, which is potentially why you've received duplicate emails. We will get in touch with our team to ensure your email is removed from our mailing lists. We greatly appreciate you taking all your time thus far to share your 5-star experiences with us, and hope you continue to enjoy your mattress!
0Delivery updates made for ease in…
Delivery updates made for ease in managing delivery. I am pleased with my new bed. It is a hybrid bed designed for side sleepers and I find it very comfortable, although took a few weeks to transition from my old softer bed. I purchased the adjustable base for reading and any health issues that may be eased by adjusting the head and foot heights.
My young grandkids also have to agree to share the remote when we adjust the bed for bedtime stories....they love the remote!
22 September 2024
Reply from Logan & Cove
Hi, Olivia! We're glad to hear that you're enjoying your new Logan & Cove since adjusting to its feel. It's also great to hear that everyone is appreciating the adjustable base! If there's ever anything our team can do to offer additional support, don't hesitate to let us know. Happy sleeping!
Support was very helpful
Support was very helpful for the replacement of my mattress. Responsive and kind. They stuck to the warranty and went beyond it and got us a replacement king size mattress as promised.
22 September 2024
Reply from Logan & Cove
Hi, Isaac! Thank you for taking the time to share your experience with your warranty replacement. We're glad to hear our team was able to fulfill your mattress replacement smoothly. We hope your new mattress exceeds your expectations in the same way!
First timer
This is my very first time to buy a bed on line and did it by the reviews that I read on line
25 September 2024
Reply from Logan & Cove
We're glad that your online research led you in our direction, Eugene! Thank you for taking the time to share your experience, and we hope you love your new Logan & Cove.
Happy Customers
Great company, great product. We love our L&C bed - the best sleep I've had in decades.
12 September 2024
Wonderful mattress and Delivery!
Wonderful mattress and delivery process (start to finish) was smooth and easy!
11 September 2024
Reply from Logan & Cove
Hey, Nader! We're happy to hear you've enjoyed your mattress-buying experience with us! More great night sleeps await you!
We are brand loyal
Based on our first experience with buying a Logan and Cove king size mattress during Covid, we had no problem buying a 2nd king for our guest room. The quality, comfort and service has been exceptional. When we had a question we had no problem getting through to a human being who could help us with knowledgeable service. Recently we received our new mattresses for the guest room. The delivery was quick, the price reasonable based on quality and we received complimentary mattress covers, sheet sets and pillows, again very good quality. Wow!
7 September 2024
A Perfect Company
Logan and Cove are a a fantastic company to deal with.
Very honest and stand behind their products.
From our Experience everything they say they honor. Never before have we ever done business with
a firm that is so Customer Orientated.
They are in a class all of their own.
Keep up the good work.
7 September 2024
Very responsive to our requests
Very responsive to our requests. Communication is excellent.
27 August 2024
Reply from Logan & Cove
Hi Anne! We appreciate you taking the time to share your experience with us. We're very glad to hear that our team was able to accommodate you and ensure your satisfaction! We wish you many happy nights of sleep on your Logan & Cove.
Easy ordering & delivery
Easy ordering & delivery.
Mattress expanded quickly with no discernible chemical smell.
Very pleased....
5 August 2024
Reply from Logan & Cove
Hi, Lorene! We're thrilled to hear you're pleased with your new Logan & Cove, and that receiving and setting up the mattress was a breeze. We appreciate you taking the time to share your experience and wish you many comfortable nights of sleep!
This is the future of bed purchasing.
The website is very informative and making my choice was easy. Everything came quickly and as advertised.
This will be my bed for many years and as a larger woman the support is amazing.
3 August 2024
Reply from Logan & Cove
Hello, Miriam! We're thrilled to hear that our mattress has been the perfect fit for you, and that the purchasing and delivery process was simple and easy. Wishing you many restful nights of sleep on your Logan & Cove!
Great quality and easy ordering process
Mattress is very comfortable and the service is great
29 July 2024
Reply from Logan & Cove
Hi Laura! We're thrilled to hear that your experience with our service and mattress was positive. We appreciate you taking the time to share your thoughts, and we wish you many restful nights of sleep on your Logan & Cove!
Great mattress
Delivered on time. Great mattress. Much more comfortable sleep. Really glad I chose Logan and Cove hybrid mattress.
22 July 2024
Reply from Logan & Cove
We appreciate you putting your trust in us, Barbara! We're thrilled to hear you're loving your Logan & Cove and benefitting from restful and comfortable sleep as a result.
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