Logspan Reviews 383

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We are delighted with our new BBQ hut with extension. The ordering, delivery and installation went really smoothly. The team who carried out the build were excellent and did a fantastic job. Unfortuna... See more

Rated 5 out of 5 stars

We purchased a clock house summerhouse 8 years ago absolutely delighted with quality and assembly. In the first few years we had some teething problems (the usual expansion/contraction events with tim... See more

Company replied

Rated 5 out of 5 stars

From the very first visit to the premises we felt in professional and capable hands. We did not rush our decision and the team respected that. When it came to go ahead with our choice the process of... See more

Company replied

Rated 4 out of 5 stars

We bought a summer house from Logspan now nearly eleven years ago. Unfortunately it leaked soon after construction but Logspan paid for remedial work. Despite careful maintenance the timber began... See more

Company replied

Company details

  1. Garden building supplier
  2. Garden centre
  3. Barbecue Shop
  4. Outdoor furniture shop
  5. Shed Builder

Information provided by various external sources

Logspan is a family owned business that is dedicated to selling quality timber products that are affordable. Whether it's a Bespoke Log Cabin, a BBQ Hut, Garden Office or Lodge to live in, we have a product to suit at the right price. Come and visit our Glasgow show site, we have the largest range of Timber Buildings in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

BBQ hut

From the outset; great customer service. Kept us in the loop from order to completion. BBQ hut exceeds our expectations, well pleased. Would highly recommend Logspan.

5 December 2023
Unprompted review
Logspan logo

Reply from Logspan

Dear Mr Woolley,

We are glad to hear that the BBQ hut has exceeded expectations and you are pleased with it. We wish you many happy years cooking!

Many thanks
Jamie - Logspan.

Rated 5 out of 5 stars

Five star experience from start to…

Five star experience from start to finish, this is how every company should operate, responsive, reliable, we will definitely be back!

14 August 2023
Unprompted review
Logspan logo

Reply from Logspan

Dear Emma,

We thank you for your kind review and are glad that you are happy with your product.

We look forward to seeing you in the future.

Many thanks
Jamie - Logspan.

Rated 5 out of 5 stars

Wish we'd bought one sooner!

From initial enquiry to build completion, we couldn't be happier with the service from Logspan. Every call and message was expertly handled, even if it was just a daft wee question I had, nothing was ever too much trouble. As for the cabin - wow! Installation in a day by a hard working team, what more could you ask for?! We've now had our cabin for 3 months, enough time to put our stamp on it and enjoy using it - office by day, lounge bar by night! We absolutely love it!

13 July 2023
Unprompted review
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Reply from Logspan

Hi there,

We thank you for your kind words.

No question is ever too little and we are here to help in any way we can.

I am glad to hear you are enjoying your cabin and wish you many happy years in it.

Many thanks
Jamie - Logspan.

Rated 5 out of 5 stars

The staff & advice that Logspan gave us…

The staff & advice that Logspan gave us was great. They also have a lot of products which are value for money.

10 July 2022
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Reply from Logspan

Dear Sarah,

Thank you for your review.

We pride ourselves in being able to accommodate customer needs and provide high quality products at a competitive price.

Many thanks
Jamie - Logspan.

Rated 5 out of 5 stars

Another outstanding aftercare service…

Another outstanding aftercare service from Logspan. The driver in the very large vehicle giving outstanding customer service In delivering to a very narrow and difficult road. Completely focused on the solution, very calm and very pleasant to deal with. Thank you again for your support.

5 July 2023
Unprompted review
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Reply from Logspan

Hi Catherine,

Thank you for your kind words about our delivery driver. I will pass them on.

Many thanks
Jamie - Logspan.

Rated 5 out of 5 stars

Extractor fan capacitor replacement …

We had a problem with our bbq hut extractor fan and Lucy from Logspan sent out a new capacitor which i was happy to change myself and this rectified the problem, was speedy service from Logspan resolving the problem, thanks guys.

17 June 2023
Unprompted review
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Reply from Logspan

Dear Alan,

Thank you for your review.

You're welcome, I am glad to hear that we resolved the problem swiftly and in an efficient manner. It is something that we pride ourselves on.

Many thanks
Jamie - Logspan.

Rated 5 out of 5 stars

The builders arrived on time

The builders arrived on time , got organised and started building our summer house. It was built very quickly and efficiently. We love our summer house and use it pretty much every day. Any questions are answered by the staff in the offic. Would highly recommend this company

9 March 2023
Logspan logo

Reply from Logspan

Dear Brenda,

Thank you for your review.

I am glad to hear the build went as expected and you are happy with your summer house.

We wish you many happy years in it.

Thanks
Jamie - Logspan.

Rated 5 out of 5 stars

Impressive Garden Storage

WE ordered our cabin for delivery April if I remember but it was delivered February. We were self building it and the weather opened up and gave us the perfect week for building it. The process was a little confusing but my Father in Law was the engineering inspector on one of the machines drilling the channel tunnel so a cabin was fairly minor in that respect but I would have been lost at a couple of stages but would not have attempted it alone. We called Logspan on a couple of occasions and they were always very helpful, Our cabin is a brilliant addition to our garden and do not regret our purchase. Thanks.

1 February 2022
Rated 5 out of 5 stars

Milan cabin

Great construction. The team built in 1 day.
Very versatile cabin.
Would definitely recommend Logspan

31 January 2022
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Reply from Logspan

Dear Barry,

Thank you for your review.

I am glad to hear you are happy with your cabin and thank you for your recommendation.

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

My garden room is a delight.

My garden room is a delight to use. Like most folks I've got it fitted out to suit my needs and I enjoy it throughout the spring, summer and autumn months.

28 January 2023
Logspan logo

Reply from Logspan

Hi John,

Thank you for your review!

I am glad to hear you are happy with your cabin and have fitted it out to meet your needs.

We wish you many more happy months!

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

Fantastic company

Definitely.. 5 star..Great experience with this company. Absolutely trustworthy and reliable. Each and every person we had contact with was amazing. They sort out any minor problems immediately add efficiently. I love my summer house and a year later..we have not experienced any problems at all. You most certainly can buy from them and leave the rest to them

27 January 2022
Rated 5 out of 5 stars

Would highly recommend!!

Great customer service, checked the area for our 2 structures prior to buying and sizing and advised on what should be prepped and in place before we started the build. Love our design and any issues we experienced building it ourselves were dealt with and they were on the end of the phone

27 February 2022
Logspan logo

Reply from Logspan

Dear Rajinder,

Thank you for taking the time to leave such a nice review.

I am glad to hear you are happy with your cabin and that we were happy to help with the build.

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

FAMILY LOGSPAN BBQ Cabin for…

We have had our LOGSPAN BBQ Cabin for just about a year now and we could not be happier with it.
All of our family love it and look forward to our Friday evenings in the Cabin.
It is superb and is finished so well.

27 January 2023
Logspan logo

Reply from Logspan

Hi Daniel,

Thank you for taking to time to leave such a great review!

I am glad to hear you love your cabin and wish you many happy Friday's in it!

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

A great company

A great company, that does it's very best for its customers. Great service from start through to finish.

Highly recommended

25 October 2022
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Reply from Logspan

Hi Linda,

Thank you for taking the time to leave such a great review.

We pride ourselves in our customer satisfaction and I am glad to hear that reflects in our service.

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

An excellent range of log cabins

An excellent range of log cabins. Great advice and service.

26 January 2023
Logspan logo

Reply from Logspan

Hi Archie,

Thank you for taking the time to leave a kind review. We pride ourselves in our range of stock and customer service.

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

Having dealt with Logspan previously

Having dealt with Logspan previously, their service was excellent again and would have no hesitation in recommending them to someone else

16 August 2022
Logspan logo

Reply from Logspan

Hi ESP,

Thank you for taking the time to leave such a kind review and for the recommendation!

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

very quick to assemble

very quick to assemble, very efficient and polite and very good to come back with teething issues

26 December 2022
Logspan logo

Reply from Logspan

Hi Helen,

I am glad to hear you are happy with our service and thank you for taking the time to leave a review!

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

Nothing too much trouble keep you…

Nothing too much trouble keep you informed from order date to delivery sent 2nen to erect first class service

29 January 2022
Logspan logo

Reply from Logspan

Dear Norma,

Thank you for taking the time to leave a review.

I am glad to hear you were happy with the service and our build team. It's something we take pride in.

Take care
Jamie - Logspan.

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication, couldn't of helped enough

25 January 2023
Logspan logo

Reply from Logspan

Hi Laura,

Thank you for taking the time to leave a review.

I am glad to hear you were happy with the service and communication.

Take care
Jamie - Logspan.

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