As other reviews have stated it really is an excellent service . Next day delivery of return envelope then posted off which arrive at 7:00am next morning. Offer given within a few hours and money in m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always get great service from this company, if you want service they are the best you will get. Their gold buying prices are one of the best, their silver buying prices are close to the top. Always... See more
I “shopped” around and went for Lois Bullion as I liked their full transparency on pricing & their calculator. I received substantially more from Lois than I had been offered by others. Offer and paym... See more
Company replied
Requested an envelope on Tuesday Aug 4th received it the following day 5th Aug . Placed my jewellery in and returned it the same day. Received an excellent offer today Thursday 6th at 12.33pm which I... See more
Company replied
Company details
- #2 of 36 best companies in Gold and silver trading company
- #4 of 21 best companies in Coin dealer
- #2 of 37 best companies in Gold dealer
- #4 of 78 best companies in Investment service
- #5 of 24 best companies in Jewellery Buyer
- #1 of 8 best companies in Scrap metal dealer
About Lois Bullion
Written by the company
Contact info
41 Frederick Street, Jewellery Quarter, B1 3HN, Birmingham, United Kingdom
- 0121 212 1715
- sales@lois-bullion.com
- lois-bullion.com
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A quick and easy process from beginning…
A quick and easy process from beginning to end. Offer I received was higher than I thought it would be. Money in my account the same day. Highly recommend.
9 July 2026
Unprompted review
Reply from Lois Bullion
Dear Alison,
Thank you for your five-star review. We are pleased to hear about the easy and prompt service, and we greatly appreciate the recommendation.
We hope to hear from you again.
Went on to their website to see the…
Went on to their website to see the current price they were paying for gold as I had some to sell they were the best a round not like some of these sites that say pay top prices but don’t tell you what they are paying i ordered one of their sell by post kits it came the next day i filled out the form put the gold in the pouch and next morning sent it via Royal Mail the following day got a email offering me just two pounds short of what was the other day I accepted their offer and the money was in the bank within the hour
Best around thank you
7 July 2026
Unprompted review
Reply from Lois Bullion
Dear David,
Thank you for your five-star review. We are pleased to hear that our services were up to your expectations and that you were happy with the price you received for your items.
We hope to hear from you again.
Smooth and seamless experience
Pack was sent out quickly and money transferred almost immediately following my acceptance of the offer. All worked exactly as explained on the website and I would use them again in the future.
10 July 2026
Reply from Lois Bullion
Dear Claire,
Thank you for your five-star review. We are delighted to hear about the smooth, seamless, and prompt service you received.
We hope to hear from you again.
Use this company not the High St!
Excellent all round service and great price for mum's old jewelry. Paid same day as I received the quote. I cannot recommend this company highly enough!
17 July 2026
Reply from Lois Bullion
Dear Kurt,
Thank you for your five-star review. We are thrilled to hear about the excellent and prompt service you received, and we greatly appreciate the recommendation.
We hope to hear from you again.
I feel I can trust them.
They sent the envelopes next day I posted them in the morning the day after and tge money was in my bank in less than 24 hours and was more than the expected price. It felt efficient safe and fair. One piece I was offered 900 at tbe jewlers went for 1400.
Thank you
8 July 2026
Unprompted review
Reply from Lois Bullion
Dear Customer,
Thank you for your five-star review. We are pleased to hear about the fair, efficient, and prompt service you received.
We hope to hear from you again.
Excellent service and very quick.
Sent package next day. I sent in my old gold and silver and next day got offered a really good price. I accepted and money in account within an hour.
Excellent service.
10 July 2026
Reply from Lois Bullion
Dear Alison,
Thank you for your five-star review. We are delighted to hear about the excellent and prompt service you received.
We hope to hear from you again.
A great company
A great company. Received my offer and money really quickly. A great price was given.
10 July 2026
Reply from Lois Bullion
Dear S Lyne,
Thank you for your five-star review. We are thrilled to hear you were happy with the price you received for your items and how prompt the service was.
We hope to hear from you again.
Brilliant service from start to finish
Brilliant service from start to finish. Fair price for my gold and fast payment.
17 July 2026
Reply from Lois Bullion
Dear Anna,
Thank you for your five-star review. We are pleased to hear about the brilliant, fair, and prompt service you received.
We hope to hear from you again.
So easy to sell
Very easy to pop my goods into the prepaid envelope and leave it with the post office. Instant text back when they received my pack and instant payment when I accepted their offer. So easy, will deal with this company again.
17 July 2026
Reply from Lois Bullion
Dear Helen,
Thank you for your five-star review. We are delighted to hear about your overall experience using our services.
We hope to hear from you again.
Exemplary service
Wow! What service! Ordered at 215pm on a Friday. Email to say dispatched at 3pm. Delivered by Royal Mail Special Delivery 11am Saturday morning. Perfect packaging. Very impressive. The sort of service you hope for when making a significant purchase. Thank you. Thoroughly recommended.
17 July 2026
Reply from Lois Bullion
Dear Stephen,
Thank you for your five-star review. We are thrilled to hear how impressed you were with the service you received throughout the whole selling process, and we greatly appreciate the recommendation.
We hope to hear from you again.
Amazing service
Amazing service! I posted late Wednesday evening and the money was in my account Friday afternoon.
I had previously sent my items to another very well advertised place and after 3 weeks they offered a low amount so I tried with lois bullion and a offer of over double what the other place and a speedy service
Many thanks and definitely will recommend and use again if needed
17 July 2026
Reply from Lois Bullion
Dear Susan,
Thank you for your five-star review. We are pleased to hear about the amazing and prompt service you received, and we greatly appreciate the recommendation.
We hope to hear from you again.
Fast effected and fair
Seemless from ordering pack to sending of the items. Review of items was very fast. Offer fair. Money paid into the account same day. Well done
17 July 2026
Reply from Lois Bullion
Dear JG,
Thank you for your five-star review. We are delighted to hear about the efficient, fair, and prompt service you received.
We hope to hear from you again.
Very efficient service
Very straightforward, competitive price and efficient. Insured dispatch packaging was sent out promptly, the returned material for sale was reviewed quickly and on acceptance of price, payment was made straightaway.
17 July 2026
Reply from Lois Bullion
Dear Stafford,
Thank you for your five-star review. We are thrilled to hear about the efficient, straightforward, and prompt service you received.
We hope to hear from you again.
An excellent experience
An excellent experience. Easy to use website and money arrived as soon as parcel was delivered
would definitely recommend.
13 July 2026
Unprompted review
Reply from Lois Bullion
Dear Jo,
Thank you for your five-star review. We are pleased to hear about the excellent service you received, and we greatly appreciate the recommendation.
We hope to hear from you again.
Absolutely brilliant very quick service…
Absolutely brilliant very quick service and payment and payment was more then I expected and would use them again without hesitation
16 July 2026
Reply from Lois Bullion
Dear Patricia,
Thank you for your five-star review. We are delighted to hear about the brilliant and prompt service you received.
We hope to hear from you again.
Quick and easy transaction.
Quick and easy transaction.
Offered over 10% more for scrap gold than local offer.
17 July 2026
Reply from Lois Bullion
Dear Sue,
Thank you for your five-star review. We are thrilled to hear about the easy and prompt service you received.
We hope to hear from you again.
Very Fast service
16 July 2026
Reply from Lois Bullion
Dear Michelle,
Thank you for your five-star review. We are delighted to hear about the prompt service you received.
We hope to hear from you again.
Having used Lois Bullion on several…
Having used Lois Bullion on several occasions now I would have no hesitation in recommending them to anyone else in the future. The quality and speed of service is quite remarkable and I have been more than satisfied on each occasion, Also it was a recommendation that led me to them in the first instance.
8 July 2026
Unprompted review
Reply from Lois Bullion
Dear M Lee,
Thank you for your five-star review. We are pleased to hear about the quality and prompt service you have received, and we greatly appreciate the recommendation.
We hope to hear from you again.
Fantastic communication
Fantastic communication very easy to deal with, prompt and excellent value given . Definitely recommend them
15 July 2026
Reply from Lois Bullion
Dear Linda,
Thank you for your five-star review. We are thrilled to hear about the fantastic, easy, and prompt service you received, and we greatly appreciate the recommendation.
We hope to hear from you again.
The speedy service
The speedy service, The higher prices paid and of course the efficient payment system used, very good.
14 July 2026
Reply from Lois Bullion
Dear Stephen,
Thank you for your review. We are pleased to hear you were happy with the amount you received for your items and how the service was both efficient and prompt.
We hope to hear from you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.