lol.travel Reviews 

Although I did not mark the newsletter-option, I got within 20 min after the booking confirmation 3 commercial/advertising mails ..what a spaming company

Very good I wish can have a contact of the hotel by mail or something to contact them about my preferences and details

Booked a hotel in tenerife through trivago as was the cheapest. Looked at reviews the next day and was quite concerned that we had been scammed so double checked with hotel to see if booking was active and it was.

Went through to check in and everything was perfect, no issues whatsoever.

The best deal I can find. 👍

Very lousy service! After booking tickets in value of 2080 Euro I was expecting confirmation email. Never received, later it turned out it went into spam, but the content was - I shall pay by 300 Euro more! Without knowing I have the mail I tried to contact via their web page twice, via chat at least 3 times and tried to call on phone - no way to get a comprehensive answer. Just the same "you have in your email". After 9 days now I found out the tickets are not booked. Never again... such a stress. Good, at least the money was returned.

NO COMPREIS NINGUN BILLETE CON LOL TRAVEL! Y si no os queda mas remedio NO COJAIS SEGURO DE VUELO! Porque si ellos hacen un cambio NO os van a hacer el reembolso completo, en su politica pone que se pueden quedar hasta 55€ por “gastos de gestion” y si o si se los van a quedar y el dinero del seguro también!!!! Si lo cogeis sin seguro OS DEVUELVEN MÁS! ¿¿¿Donde se ha visto esto???? Somos 6 amigas y hemos tenido que poner 6 quejas… si hubiéramos leído estas opiniones no lo hubieramos cogido, vale más pagar un poco más por profesionalidad y seriedad. Y para mas inri es que contestan a lo que quieren y cuando quieren claro. Ibamos a ir a Sri Lanka y se han quedado 114€ y encima nos han avisado a menos de un mes del viaje de que nos ”iban a devolver” el dinero. MENUDA ESTAFA
DO NOT BUY ANY TICKETS WITH LOL TRAVEL! And if you have no choice, DO NOT TAKE FLIGHT INSURANCE! Because if they make a change they are NOT going to give you a full refund, their policy says that they can keep up to €55 for “management expenses” and yes or yes they are going to keep it and the insurance money too!!! ! If you take it without insurance, YOU WILL GET MORE BACK! Where has this been seen???? We are 6 friends and we have had to make 6 complaints... if we had read these opinions we would not have taken it, it is better to pay a little more for professionalism and seriousness. And to make matters worse is that they answer what they want and when they want of course. We were going to go to Sri Lanka and they kept €114 and on top of that they notified us less than a month before the trip that they "were going to refund" the money. WHAT A SCAM!!!

I tried to contact them for days because I needed info for my flight but anyone answered on the call center neither by emails.
I still waiting for assistance in this moment after 2 weeks of continuing attempts to have attention

Making the reservation was simple and the site was very user friendly.

Easy to search - lot results - good offers - nice prices - easy booking process. I will use it again.
Very recommended

The simple road map to complete the booking.
Full info avaliable.

Avoid such blurry travel agents. I booked through them. My travel schedule is adjusted 2 days before departure due to insufficient transfer time. While an acquaintance of ours was on the same flight to our final destination on a later flight, so with a short transfer time. Whether I want to transfer 55EURO, otherwise my booking will not be confirmed with the airline and I will therefore not fly! If you want to speak to someone, forget it, everything is done by email.

First time using lol.travel booking was so straightforward loved it.

I booked a plane ticket with them through scyscanner. They offered the best price. Second best price was 30€ costlier then lol.travel
At the very last step of booking confirmation an additional administration fee of 60€ was revealed. So in the end I payed 30€ more then I would have if I chose the second best price which was with kiwi. I do not appreciate hidden fees on the last step when you already put in all your private information ect.

Easy to do and great price.

unilateral booking changes by airliner (3 weeks before confirmed booking) but poor processing not corresponding airliners proposal.
Contact communication problems and issues to avoid contact (email must come from booking email side while all involved persons were always in cc). Refusal of refund

Best price and site is easy to use. It would be helpful to have a section for requests to the hotel

Worst customer service ever.
I purchased tickets to copenhagen and by mistake I mistyped one letter in my son's name .
I promptly send an email and they refuse to help me to modify one letter .
They keep stating that I need to contact KLM agency to correct the letter . therefore KLM agency said that we need to contact lol travel as they are the agents .
Will not use your service again watch out do not trust them
Of course was done with a charge of 55 euro disaster

I just booked an hotel for 2 weeks with zenhotels.
At the end of the booking process, I received a voucher with the terms and conditions with this hotel. It mentioned that the rate is applicable only for honeymooners, otherwise I will have to pay the full rate.
During the reservation process, no information has been displayed on this condition.
It's a scam

All was easy but best of all, the price was fantastic compared to other online prices for same hotel. I only wish they showed more than one photo. Would use them again without hesitation.