Excellent service from start to finish. Placed order with my discount voucher and the test kit arrived immediately. The phlebotomist rang me when he was on his way [within my preferred time sl... See more
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Review summary
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Reviews shaping this summary
Very impressed with my first test from Lola Health, the test kit arrived with no hiccups, the blood draw appointment was rearranged with no stress and the phlebotomist even turned up and got the sampl... See more
The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... See more
Excellent service- the support staff are great, the phlebotomist arranged was brilliant! Blood was taken on Monday and by Tuesday evening a written report from the doctor was in my mail. Cannot fault... See more
Company details
Written by the company
We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.
Contact info
167-169 Great Portland Street, W1W 7FG, London, United Kingdom
- support@lolahealth.com
- lolahealth.co
4.6
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Have always had a good experience with…
Have always had a good experience with LOLA, quick response times and helpful customer service team!
27 March 2025
Unprompted review
Reply from Lola Health
Hi Jonathan,
Thank you so much for the kind words! We're really glad to hear you've had a good experience with us — it means a lot. If there's ever anything else we can help with, we're just a message away 😊
Cheers,
Marie
I really wanted to like this as a…
I liked this as a convenient alternative to having to stab myself in the fingers and draw 2 vials of blood, and included a bunch of markers I wasn't getting anywhere else.
I see they've reduced the number of tests in the maximum package (with now 70 instead of 76 or so before), but you now have the option to add the additional tests you want/need on top of the 70 for additional price per test.
Thriva (competitor) now offers a capillary stick-on collection device so I'm probably looking to use them more for smaller routine tests.
Lola's Doctor's report on first glance seemed analytical and comprehensive looking at all the unusual readings, but taking a second look now having a reason to look back at it, I have one score which is wildly out of range, predictive of very high cardiac disease risk - Lipoprotein(a).
It was discussed in the report in the same discurtive way as the other ponits, but came in the middle as if it shared equal status with the other relatively minor comments, did not emphasise how significant or serious the level in question was, and the only onward advice was to use a technical web-based tool (qrisk3) to assess CV event probability which - imporantly - does not take an lp(a) score as an input, giving a misleading outcome if your Lp(a) score is sufficiently high.
I would have liked more emphasis on this point, and perhaps more useful next steps.
3 January 2025
Unprompted review
Reply from Lola Health
Hi Jane,
Thank you so much for the lovely feedback — we're glad to hear you found the process smooth and the results clear! 😊
We’re always looking to improve, so if there’s anything we can do to earn that 5th star, we’d love to hear it!
Cheers,
Marie
100% recommended
I don't usually write reviews but I am so impressed with this service I think it deserves more than 5 stars. Everything from dispatch to collection of the sample (excellent nurse Carol) to delivery of results and the comprehensive, personalised report from the doctor was efficient, professional and first rate - and so speedy with the report. Potentially life saving, I won't hesitate to use this service again. Thank you to all involved, 100% recommend.
25 March 2025
Unprompted review
Reply from Lola Health
Thank you so much for your incredibly kind words, Kate — it truly means a lot to us, especially coming from someone who doesn’t usually write reviews! We’re so pleased to hear that everything from start to finish, including your visit with phlebotomist Carol and your report, met (or exceeded!) your expectations. 🌟
We're grateful you took the time to share your experience, and we’re always here whenever you need us again. Wishing you all the best in your health journey! 💛
Cheers,
Marie
Interface is good
The app interface is good. I would say however for the test it wasn’t very smooth for the phlebotomist at the pharmacy : she has to wait and call for permission to write my name on the blood samples tubes. The review by the doctor was insightful however I would have liked to be able to be in a live discussion with the doctor or be able to reply to his review so maybe he could potentially adress the root cause of symptoms etc and the correlation with results.
But Overall a good experience. Would recommend
19 March 2025
Unprompted review
Reply from Lola Health
Hi Agathe,
Thank you so much for your kind words and for taking the time to share your experience — we're so pleased to hear you found the app interface intuitive and that the doctor’s review was insightful. We also truly appreciate your thoughtful suggestions around making the doctor review more interactive; while we’re currently not legally permitted to offer follow-up consultations, we completely understand the value of a more tailored experience, and it’s something we’re continually working to improve.
Regarding your experience at the clinic — we’re really sorry to hear it wasn’t as smooth as it should have been. We’ve raised this directly with the clinic to ensure it doesn’t happen again, as it doesn’t align with our procedures. The phlebotomist should have been fully prepared and confident in labelling your samples without delay or confusion.
Thank you again for recommending us — your feedback genuinely helps us deliver a better service. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Cheers,
Marie
Excellent
I cannot recommend Lola Health highly enough. The phlebotomist came to my home to collect the sample within a week of ordering and full comprehensive results including a report from a doctor was received within 7 days. This included helpful insights into my health and how to improve it, as well as something to take to my gp for further support.
20 March 2025
Unprompted review
Reply from Lola Health
Hi Hayley,
Thank you so much for your kind feedback! We're really pleased to hear that your experience with Lola Health — from the home phlebotomy visit to receiving your results and doctor’s review — was smooth and helpful.
It’s great to know the insights you received were useful and something you can take to your GP for further support.
If there’s anything else we can help with in future, just let us know — we’re always here to support you.
Cheers,
Marie
Highly recommended and will use again!
Excellent customer service and quick results. Although there was a problem with my first blood sample, Marie contacted me immediately and provided a solution. Shela also helped me via the online chat and went out of her way to ensure my issue was resolved. The results were received quickly and provided very good insights. Highly recommend and will use again!
3 March 2025
Unprompted review
Reply from Lola Health
Hi Megan! Thank you so much for your kind words and for taking the time to share your experience! We're so pleased to hear that you found our customer service helpful and that we could quickly resolve the issue with your first sample.
Marie and Shela will be thrilled to know they made a positive impact on your experience. We truly appreciate your trust in us and look forward to assisting you again in the future!
If you ever need anything, don’t hesitate to reach out. 💙
Cheers,
Lola Team
I am absolutely blown away by how good…
I am absolutely blown away by how good Lola has been.
From ordering the kit to results in 3 days.
I messaged their chat on Tuesday and Marie helped me navigate the process. Ordered the kit Tuesday afternoon, booked the Phlebotomy for Friday. The kit arrived Wednesday morning (well done Royal Mail) and I text Marie on the off chance we could move the phlebotomy to Thursday- she replied, yes, within half an hour after coordinating with Jacob the phlebotomist. Blood was collected Thursday and Jacob posted it. I received a message Friday morning saying the lab had received the blood, then Friday teatime saying the lab work was done, awaiting a Doc review, and then that evening I received the results pdf.
I am flabbergasted at how easy and quick and efficient the whole process was.
The results pdf is very easy to read, informative and the doc reports give enough insight for next steps for general health.
14 March 2025
Unprompted review
Reply from Lola Health
Hi Sarah,
Thank you so much for your incredible feedback! We're really pleased to hear that your experience with Lola was smooth and efficient.
Marie and Jacob will be happy to know they made the process easier for you. We always aim to provide a seamless and stress-free service, so it’s great to hear that everything—from ordering to results—was quick and hassle-free.
If you ever need anything in the future, we’d love to assist again. Wishing you all the best with your health journey! 💙
Cheers,
Lola Team
Great
Great. Very quick process and very detailed review of all my results. Was such an easy process and got all the information I needed
14 March 2025
Unprompted review
Reply from Lola Health
Hi Lauren,
Thank you for your feedback! We're so pleased to hear that you found the process quick and easy, and that the detailed review provided all the information you needed. If you ever need anything in the future, we’re happy to help!
Cheers,
Marie
Five star service
Five star service. I cannot recommend it enough. The person who helped me tremendously was fantastic Marie Caras - thank you.
7 March 2025
Unprompted review
Reply from Lola Health
Hi Ms. Galka, thank you for your kind words! We're so pleased to hear you had a five-star experience. I'll be sure to pass your appreciation on to Marie! If you ever need anything in the future, we're always happy to help.
Kind Regards,
Lola Team
Great support from Lola
Great support from Lola. I was always informed of the different steps in the process. My phlebotomist was great, the customer services was quick, efficient and understanding and I received a good summary and interpretation of my blood tests.
6 March 2025
Unprompted review
Reply from Lola Health
Hi Valentina, thank you so much for your kind words! We're so pleased to hear that you had a smooth experience with us—from booking to results. Providing clear communication, excellent service, and reliable results is what we aim for, so it’s fantastic to know we met your expectations.
If you ever need any further support or future tests, we’ll be happy to assist you again!
Cheers,
Marie
updated review - thanks to follow up from lola
updated review after direct contact and email discussions - some disappointment in the 'calculated' results provided this was due to expectations v details in the bio marker package - this has been understood and resolved - update 4 stars and happy overall with lola - will use again in the future
Unfortunately disappointed (2336) - with my results / info provided in the results report pdf. 2 main reasons,
1 - I selected the Advanced option for my needs, some notes i added into the order was specifically for testosterone level and inflammation markers due to expected abnormal findings, what is disappointing is that the testosterone marker is only a calculated unit not an actual result - meaning that i would now need to pay additional fee for a separate test (i would have selected another option if i knew this before hand) - this was not informed accurately in the test screening bio markers. My aim here is to focus on muscle mass.
2 - i do have inflammation due to a number of injuries / tendonitis / OA - i was hoping for some medical advise on treatments / supplements (feratine?)
The process was very smooth, the lola app works well and informative, phlebotomist visit professionally done - i am looking to monitor frequently my health so i can build up a comparative history but would now consider another provider.
i would like to ask here if Lola does reply - is there any test / marker that indicates any level of excess stress ?
24 January 2025
Unprompted review
Reply from Lola Health
Hi, We've been trying to contact you about your review to clear up any confusion. We do test for Testosterone properly and we checked your result, which contains testosterone. We've tried by email and calling, please do get in touch so we can clear up this misunderstanding with you
EXCELLENT
Everything about the whole experience was excellent. Was easy to book a phlebotomist to come to my house, she was gentle and explained everything. The results were clear and fully explained in review by the doctor. I have clear next steps and know what I need to keep and eye on. The team at Lola are excellent and highly professional!
10 February 2025
Unprompted review
Reply from Lola Health
Thank you so much for your wonderful feedback, Alix! It’s great to hear that you had such a positive experience with us—from booking your phlebotomy appointment to receiving clear results and next steps.
Our team works hard to provide a seamless and professional service, so knowing that we met your expectations truly means a lot. If you ever need anything in the future, we’re always here to help!
Wishing you the best on your health journey, and thank you again for choosing Lola.
Cheers,
Marie
Fantastic experience from start to…
Fantastic experience from start to finish. Blood taken on Monday by a really friendly and experienced blood taker in comfort of my own home and full set of results and report by Friday. Thank you so much. Highly recommended.
17 February 2025
Unprompted review
Reply from Lola Health
Thank you so much for your kind words, Julie! We're so pleased to hear that you had a fantastic experience from start to finish. Providing a smooth and professional service is our priority, and it's great to know that everything—from your home blood draw to receiving your full results—went seamlessly.
We truly appreciate your recommendation and are always here if you need anything in the future. Thanks again for choosing Lola!
Cheers,
Marie
Delighted with results from Lola blood tests
Now that the NHS has lost all interest in supporting preventative medicine, my wife and I sought a comprehensive private 'MOT' blood test at a reasonable price. We are delighted with the thorough results and in particular the detailed doctor's reports. The whole process was undertaken promptly and efficiently. Our phlebotomist Jacob was very professional and reassuring.
17 February 2025
Unprompted review
Reply from Lola Health
Thank you so much for your kind words, Mike! We’re so pleased to hear that you and your wife had a positive experience with our service. Providing comprehensive and accessible health insights is exactly what we aim for, and it’s great to know that you found the results and doctor’s reports thorough and valuable.
We’ll also be sure to pass your feedback along to Jacob—he’ll be happy to hear that he made the process professional and reassuring for you both.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing Lola!
Cheers,
Marie
Really pleased with the service
Really pleased with the service. The phlebotomist was really friendly and efficient. Was notified by email as that n it had been received and when the results were ready. This was just 2 business days. It was a detailed report and easy to read. Will definitely book a review in 6 months
13 February 2025
Unprompted review
Reply from Lola Health
Thank you for your kind words, Julie! We're so pleased to hear that you had a great experience—from the friendly and efficient phlebotomy service to the quick turnaround on your results. Providing clear and detailed reports is something we prioritise, so it’s great to know you found them easy to read.
We look forward to supporting you again in six months! If you have any questions in the meantime, feel free to reach out.
Cheers,
Marie
Great service
The phlebotomist was great. I have a terrible reaction to the idea of needles and blood test so the experience was far more comfortable with Lola. The phlebotomist was super helpful even when it was difficult finding my veins. The doctor review also highlighted explanations of my result. Will submit everything to the GP to see what I can do.
12 February 2025
Unprompted review
Reply from Lola Health
Hi M! Thank you for sharing your experience! I’m so pleased to hear that our phlebotomist helped make the process more comfortable for you, especially given your concerns around needles and blood tests. We understand how important it is to feel at ease during the process, and I’m glad they were able to support you.
It’s also great to know that the doctor’s review provided clear explanations of your results. Submitting everything to your GP is a great next step, and if you ever need any further support, we’re always happy to help.
Wishing you all the best, and thank you again for choosing Lola!
Cheers,
Lai
The health information you need - done right
super fast and super informative. The best bit is the potential to monitor your health, remove worries and potentially identify any problems early.
11 February 2025
Unprompted review
Reply from Lola Health
Thank you for your kind words, Steve! We’re so pleased to hear that you found the service fast and informative. Helping people monitor their health, ease concerns, and identify potential issues early is exactly what we strive for.
If you ever need any further support or follow-up testing, we’re always here to help. Thanks again for choosing Lola!
Cheers,
Marie
Fast, convenient, reasonably priced. ✅
Phlebotomist came and took a blood sample at my house only days after booking. Results back a couple of business days later. Cheaper than the competition and more convenient, what’s not to like?
13 February 2025
Unprompted review
Reply from Lola Health
Hi Mark, thank you for your wonderful feedback! We’re so glad to hear that you found the service fast, convenient, and great value. Making blood testing affordable and hassle-free is exactly what we aim for, so it’s great to know we met your expectations.
If you ever need another test in the future, we’d be happy to assist. Thanks again for choosing Lola!
Cheers,
Marie
I cannot stress how positive my…
I cannot stress how positive my experience was. Incredibly fast, easy & I’ve tried 3/4 other companies and they don’t even come close, only extremely small critique was that they didn’t use the background information I gave on the App with the doctors review, having said as mentioned it really was a wonderful service.
11 February 2025
Unprompted review
Reply from Lola Health
Hi Rob, thank you so much for your kind words! It’s amazing to hear that you had such a positive experience and found our service fast and easy—especially compared to other companies you’ve tried.
I truly appreciate your feedback regarding the background information in the doctor’s review. We’re always looking for ways to improve, and I’ll be sure to pass this along to the team. Your insights help us refine our service to make it even better.
If there’s anything else we can do to support you, please don’t hesitate to reach out. We’d love to assist you again in the future!
Cheers,
Lai
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