Lola Health Reviews 

173
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional nurses for their exceptionally friendly attitude and quick, comfortable blood drawing process conducted right at home. People also love how fast the test results and comprehensive medical summaries arrive, making it very easy to discuss findings with a doctor. However, some reviewers were not happy with minor communication delays or unexpected appointment time adjustments that caused slight inconveniences. A few individuals also mentioned difficulties when trying to include specific extra details or requests regarding their health profiles. Despite these occasional hurdles, consumers remain very satisfied with the overall service quality and convenient testing options.

What people talk about most

Service

Clients share positive opinions on service, describing it as professional and very convenient from beginning... See more

Staff

Users describe positive interactions with staff, highlighting that nurses and phlebotomists are consistently... See more

User experience

Customers had positive experiences with user experience, finding the entire process prompt, straightforward,... See more

Response time

People report positive experiences with response time, noting a really quick turnaround for receiving their... See more

Product

Reviewers mention positive feedback about product, highlighting detailed blood test reports and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Placed order with my discount voucher and the test kit arrived immediately. The phlebotomist rang me when he was on his way [within my preferred time sl... See more

Company replied

Rated 5 out of 5 stars

Very impressed with my first test from Lola Health, the test kit arrived with no hiccups, the blood draw appointment was rearranged with no stress and the phlebotomist even turned up and got the sampl... See more

Rated 5 out of 5 stars

The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... See more

Rated 5 out of 5 stars

Excellent service- the support staff are great, the phlebotomist arranged was brilliant! Blood was taken on Monday and by Tuesday evening a written report from the doctor was in my mail. Cannot fault... See more


Company details

  1. Blood testing service
  2. Diagnostic centre
  3. Home Care Service

Written by the company

We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(173)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The medic who visited me to take the blood sample "Aamir" was the most polite and respectful person I think I've ever met! Incredibly professional and made me feel at ease. Was a pro at taking the sample - no bruises and barely felt it. The sample was taken on Tuesday morning, they finished testing on the following Monday with a Doctor giving feedback on it by the Tuesday. (360 elite). Great service - heartily recommend.

15 October 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks for your awesome review, Darren! I've passed along your feedback to Aamir :) I am sure he will be glad to hear such wonderful review from you!

Rated 4 out of 5 stars

Good first experience

Overall the whole process went very smoothly and as expected. The phlebotomist arrived exactly when she said she would, and posted the sample off straight after leaving my home at the nearest post office which was very reassuring (I took note of the tracking number just incase).

The only 'problems' were something was missing from the sample kit (the thing that goes around the arm tightly during the blood draw) so she had to compromise with a torn glove!
Another thing is my Cortisol levels seemed low for the time of morning the blood was taken but this wasn't mentioned in the results because it was classed as a random test. My cortisol levels were something I was concerned about and part of the reason I chose this test. But I'll look into an actual cortisol test in future when I need more accurate results on that.

I really like the layout on the app, it shows results in a clear and simple way.

Overall I would use Lola again in future.

Fyi I am based in the UK.

8 October 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Rebecca,

Thank you so much for your kind words and for rating us! We're really happy to hear you're satisfied overall. I had a look at your order, and it seems you purchased our Baseline test, which unfortunately doesn’t include "Cortisol" testing—this is why it wasn’t included in your results.

For your next test, you might want to try our Advanced or Ultimate test kits, as they include more comprehensive markers like Cortisol.

I hope this helps, and if you have any further questions, feel free to reach out!

Cheers,
Marie

Rated 5 out of 5 stars

Highly recommend Lola Health

I used Lola blood testing for the first time. I was very impressed with all aspects of the service. From quick response from customer service to the phlebotomist who was perfectly on time, was so lovely and very professional.
I received my results for the 360 advanced test 2 days later, along with a written report from a Dr. Results given both on Lola app and PDF form.
Having been a user of other online blood testing companies. Where venous drawn bloods are offered but with the need to organise and pay for bloods drawn yourself, Lola takes all this hassle and extra costs away.
Will definitely be using Lola in the future and can highly recommend them.

8 October 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for the great review! We're so pleased to hear about your positive experience, and glad to know the professional support stood out to you. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Very happy with the whole process from…

Very happy with the whole process from start to finish.
Would use again

3 October 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks for rating us 5 stars, Emma! We really appreciate your support and look forward to serving you again! 😊

- Marie

Rated 5 out of 5 stars

The best experience ever

The best experience ever. Highly recommended for busy people who want to control their health.
Phlebotomist arrived on time and I've got my results 3 days later.
This is the case where price match the quality if service.

13 October 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks for rating us 5 stars, Oxana! Glad to hear we hit the mark for you! We appreciate your recommendation, and we look forward in serving you again! If you need anything else, just let me know :)

Cheers,
Marie

Rated 4 out of 5 stars

Nice company with some teething issues

The communication by Lola is amazing, they are very responsive and helpful both on email and phone.
I've had however issues with the phlebotomist, who arrived 2 hours later than the scheduled time, and this has been a very stressful experience, and has affected my work schedule too. Lola offered me refund of 17% for this, and they have been very apologetic.
The blood test itself went fine, and they made sure I was ok through the process.
The results came back a few days later, and it is a nice readable format, and the doctor's note tries to explain what everything means.
Unfortunately I was also advised, that there was a delay in the lab with processing the full blood count and due to this certain markers may be unreliable. I was offered 15% discount to re-do the test, but at this point I am not sure to trust the whole process again.
I'm giving the 4 stars mainly on them being nice and good communicators, but have mixed feelings on the overall results and process.

11 September 2024
Unprompted review
Lola Health logo

Reply from Lola Health


Hi BH,

Thank you so much for your feedback—it really helps us improve. I’m sorry about the delay with the Phlebotomist. As a new company, we didn’t have many Phlebotomists available back then, but I’m happy to share that we’ve since expanded our team and continue to grow to better serve the UK.

Regarding the “too old” result, it only affects part of the Full Blood Count, but the Lab has confirmed that the other markers are accurate.

We’d love to have the chance to work with you again, and we really appreciate your kind words about our communication. Supporting our customers is our priority, and we strive to make sure you always feel valued and well-informed! 😊

All the best,
Marie

Rated 5 out of 5 stars

I’m absolutely thrilled with the…

I’m absolutely thrilled with the service from Lola from start to finish but what I loved the most was the fantastic feedback from the Dr regarding my results . I will definitely be repeating my blood tests in 3 months to enable effective monitoring of my health. The friendly email responses are wonderful too and just adds to the whole positive experience. Thankyou lola. I will definitely be recommending you to friends and family.

4 September 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Jules,

Thanks for your lovely review! We’re so happy to hear your experience was great and that our doctor’s feedback was helpful. It’s great to know that our communication made the process even better. We truly appreciate your support and are glad to be part of your health journey. Thank you for recommending us to your friends and family—it means a lot! 😊

All the best,
Marie

Rated 5 out of 5 stars

Great experience

Great experience! A phlebotomist came to my home on the Monday to collect a sample, I had my results by the Friday. I was kept in the loop for the entire process. The doctors summery was very insightful and gives you a great window into your health so you can improve your lifestyle and improve your overall health. Will definitely use again in the future to check my progress.

26 August 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Laura,

Thank you so much for your wonderful review! Our goal is to make the process smooth and easy for our customers, and I’m so glad to hear we achieved that for you. We’re looking forward to serving you again in the future! 😊

Cheers,
Marie

Rated 5 out of 5 stars

A fantastic experience in all aspects!

The experience with Lola has been awesome! I asked lots of questions via Facebook messenger and they were fast and polite to respond. I eventually ordered on a bank holiday weekend and still got the kit delivered the day after the bank holiday (Tue) and the phlebotomist on the Thursday. Via email they have also been super quick to respond and knowledgeable. The Phlebotomist was absolutely wonderful, she posted the results back for me the same day and I got notification they were received by the lab on Friday and got the results the same day. The report is very detailed and allowed me to export to PDF. I wasn’t expecting a doctor’s comment on the report results which was also very helpful. I will *absolutely* be using them again! Thanks Lola!

30 August 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks so much for sharing, Andy! I’m happy to hear everything went smoothly, from the quick responses to the efficient kit and results process. It’s great to know that you're happy with the detailed report and doctor’s comments! We’re excited you’ll be using us again. If you need anything, just let me know!

Cheers,
Marie

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish re blood tests - very thorough and clear

1 July 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you so much for the 5-star rating, Leanne! We're glad to be part of your health journey. If you ever need any help or have questions, feel free to reach out! 😊

Cheers,
Marie

Rated 5 out of 5 stars

Mamily member recermended me they are…

Family member recermended me they are very fast and very good service, will use it again

10 August 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you so much for the 5-star rating, Nazreen! We're really happy to be part of your health journey. It’s great to hear that you’ll continue using our services! You might want to explore our subscription option—it offers better pricing and ensures you won’t miss any tests. If you ever need assistance, feel free to reach out!

Cheers,
Marie

Rated 5 out of 5 stars

Value for money is just amazing

Value for money is just amazing. So pleasantly surprised by what you get for your money. Also, the service has been great so far. Am glad I chose these guys. Have recommended them to many many others.

8 August 2024
Lola Health logo

Reply from Lola Health

Thank you for the 5-star rating, Khuram! It’s great to hear that you feel the service is such good value for money. We're really glad you chose us and even more thankful that you’ve recommended us to others. If you ever need anything, just let us know!

Cheers,
Marie

Rated 5 out of 5 stars

Excellent health app

My friend recommend this health app to me. Once I easily downloaded the app and input details about my body, I
ordered my blood testing kit which arrived 2 days later. A professional nurse came to my house to take my bloods and results back in 36 hrs. I’m enjoying using the app, it allows me to log my mood & gives me fitness plans attuned to my body type. The blood results were extremely useful particularly my high cholesterol & hormones changes. Highly recommend

9 August 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Rebecca,

It’s so great to hear that you're enjoying the app and that it's been helpful in your health journey! I'm glad you also had a positive experience with our service. This is exactly what we strive for, and it’s wonderful to know we’re meeting the mark. If you need anything else, feel free to reach out!

Cheers,
Marie

Rated 5 out of 5 stars

Excellent app and service

Excellent app and service. Tailored work out plans. Blood tests give deep insight into where you are and what you can change lifestyle wise.

24 July 2024
Lola Health logo

Reply from Lola Health

Thank you so much for the 5-star rating, Tim! We're happy to be part of your health journey. If you need help with anything, just feel free to reach out :)

Cheers,
Marie

Rated 5 out of 5 stars

I ordered my blood testing kit on the…

I ordered my blood testing kit on the Friday, Tuesday evening had my bloods taken and results back today Friday. Fantastic team. Any questions I had were answered almost immediately via email. Would definitely recommend

2 August 2024
Lola Health logo

Reply from Lola Health

Thank you so much for your kind words, Kerri! I’m happy to hear everything went smoothly and that you got your results quickly. It’s great that our team could respond promptly to your questions—this is exactly what we aim for. We truly appreciate your recommendation, and we’re always here if you need anything in the future!

Cheers,
Marie

Rated 5 out of 5 stars

Impressed with the variety

Impressed with the number of devices that I can connect to Lola and the huge variety of personal blood marker results (56) that I received in the advanced profile. Really fast and helpful service with easy venepuncture sample instead of finger with flexible booking for a local professional to help. Extra insights on training and nutrition easy to adjust based on personal goals.

16 July 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Becky,

Thank you for your great feedback! It’s wonderful to hear that you had such a smooth experience and found the service helpful. We’re really happy to know that the added insights are helping you with your personal goals. If you ever have any questions or need further support, we’re here to help!

Cheers,
Marie

Rated 5 out of 5 stars

Great support and communication from…

Great support and communication from the Lola team as I start the journey with this great app.

16 July 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you so much for the 5-star rating, Philip! We're happy to be part of your health journey. If you need help with anything, just feel free to reach out :)

Cheers,
Marie

Rated 5 out of 5 stars

easy of use

I really like Lola for its ease of use. I tried it initially out of curiosity and found myself exploring more of its features. The fitness plans based on my preferences are great, and I appreciate being able to connect multiple smart devices to track useful metrics. Although I haven't tried the at-home blood testing feature (since it's not yet available in my country), it seems like a nice addition to help users manage their health better.

16 July 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your feedback, Mos! I’m happy to hear you find the app easy to use and that you’re enjoying the fitness plans and device connectivity. We've just started our services here in the UK, and who knows, we might expand to more countries soon :) Let me know if you need anything else.

Cheers,
Marie

Rated 5 out of 5 stars

Exceptional service and an excellent…

Exceptional service and an excellent project. I had a blood test which was set up very quickly and the results delivered within 48 hours.

2 July 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks for your awesome review, Nye! That’s exactly the level of service we aim to provide. If you ever need anything else, feel free to reach out!

Cheers,
Marie

Rated 5 out of 5 stars

This takes fitness training and…

This takes fitness training and generally trying to achieve a healthy lifestyle to the next level. Great work team.

10 July 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you so much for the 5-star rating! We really appreciate it and look forward to serving you again.

Cheers,
Marie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look