Excellent service from start to finish. Placed order with my discount voucher and the test kit arrived immediately. The phlebotomist rang me when he was on his way [within my preferred time sl... See more
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We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.
167-169 Great Portland Street, W1W 7FG, London, United Kingdom
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The medic who visited me to take the blood sample "Aamir" was the most polite and respectful person I think I've ever met! Incredibly professional and made me feel at ease. Was a pro at taking the sample - no bruises and barely felt it. The sample was taken on Tuesday morning, they finished testing on the following Monday with a Doctor giving feedback on it by the Tuesday. (360 elite). Great service - heartily recommend.

Reply from Lola Health
Overall the whole process went very smoothly and as expected. The phlebotomist arrived exactly when she said she would, and posted the sample off straight after leaving my home at the nearest post office which was very reassuring (I took note of the tracking number just incase).
The only 'problems' were something was missing from the sample kit (the thing that goes around the arm tightly during the blood draw) so she had to compromise with a torn glove!
Another thing is my Cortisol levels seemed low for the time of morning the blood was taken but this wasn't mentioned in the results because it was classed as a random test. My cortisol levels were something I was concerned about and part of the reason I chose this test. But I'll look into an actual cortisol test in future when I need more accurate results on that.
I really like the layout on the app, it shows results in a clear and simple way.
Overall I would use Lola again in future.
Fyi I am based in the UK.

Reply from Lola Health
I used Lola blood testing for the first time. I was very impressed with all aspects of the service. From quick response from customer service to the phlebotomist who was perfectly on time, was so lovely and very professional.
I received my results for the 360 advanced test 2 days later, along with a written report from a Dr. Results given both on Lola app and PDF form.
Having been a user of other online blood testing companies. Where venous drawn bloods are offered but with the need to organise and pay for bloods drawn yourself, Lola takes all this hassle and extra costs away.
Will definitely be using Lola in the future and can highly recommend them.

Reply from Lola Health
Very happy with the whole process from start to finish.
Would use again

Reply from Lola Health
The best experience ever. Highly recommended for busy people who want to control their health.
Phlebotomist arrived on time and I've got my results 3 days later.
This is the case where price match the quality if service.

Reply from Lola Health
The communication by Lola is amazing, they are very responsive and helpful both on email and phone.
I've had however issues with the phlebotomist, who arrived 2 hours later than the scheduled time, and this has been a very stressful experience, and has affected my work schedule too. Lola offered me refund of 17% for this, and they have been very apologetic.
The blood test itself went fine, and they made sure I was ok through the process.
The results came back a few days later, and it is a nice readable format, and the doctor's note tries to explain what everything means.
Unfortunately I was also advised, that there was a delay in the lab with processing the full blood count and due to this certain markers may be unreliable. I was offered 15% discount to re-do the test, but at this point I am not sure to trust the whole process again.
I'm giving the 4 stars mainly on them being nice and good communicators, but have mixed feelings on the overall results and process.

Reply from Lola Health
I’m absolutely thrilled with the service from Lola from start to finish but what I loved the most was the fantastic feedback from the Dr regarding my results . I will definitely be repeating my blood tests in 3 months to enable effective monitoring of my health. The friendly email responses are wonderful too and just adds to the whole positive experience. Thankyou lola. I will definitely be recommending you to friends and family.

Reply from Lola Health
Great experience! A phlebotomist came to my home on the Monday to collect a sample, I had my results by the Friday. I was kept in the loop for the entire process. The doctors summery was very insightful and gives you a great window into your health so you can improve your lifestyle and improve your overall health. Will definitely use again in the future to check my progress.

Reply from Lola Health
The experience with Lola has been awesome! I asked lots of questions via Facebook messenger and they were fast and polite to respond. I eventually ordered on a bank holiday weekend and still got the kit delivered the day after the bank holiday (Tue) and the phlebotomist on the Thursday. Via email they have also been super quick to respond and knowledgeable. The Phlebotomist was absolutely wonderful, she posted the results back for me the same day and I got notification they were received by the lab on Friday and got the results the same day. The report is very detailed and allowed me to export to PDF. I wasn’t expecting a doctor’s comment on the report results which was also very helpful. I will *absolutely* be using them again! Thanks Lola!

Reply from Lola Health
Excellent service from start to finish re blood tests - very thorough and clear

Reply from Lola Health
Family member recermended me they are very fast and very good service, will use it again

Reply from Lola Health
Value for money is just amazing. So pleasantly surprised by what you get for your money. Also, the service has been great so far. Am glad I chose these guys. Have recommended them to many many others.

Reply from Lola Health
My friend recommend this health app to me. Once I easily downloaded the app and input details about my body, I
ordered my blood testing kit which arrived 2 days later. A professional nurse came to my house to take my bloods and results back in 36 hrs. I’m enjoying using the app, it allows me to log my mood & gives me fitness plans attuned to my body type. The blood results were extremely useful particularly my high cholesterol & hormones changes. Highly recommend

Reply from Lola Health
Excellent app and service. Tailored work out plans. Blood tests give deep insight into where you are and what you can change lifestyle wise.

Reply from Lola Health
I ordered my blood testing kit on the Friday, Tuesday evening had my bloods taken and results back today Friday. Fantastic team. Any questions I had were answered almost immediately via email. Would definitely recommend

Reply from Lola Health
Impressed with the number of devices that I can connect to Lola and the huge variety of personal blood marker results (56) that I received in the advanced profile. Really fast and helpful service with easy venepuncture sample instead of finger with flexible booking for a local professional to help. Extra insights on training and nutrition easy to adjust based on personal goals.

Reply from Lola Health
Great support and communication from the Lola team as I start the journey with this great app.

Reply from Lola Health
I really like Lola for its ease of use. I tried it initially out of curiosity and found myself exploring more of its features. The fitness plans based on my preferences are great, and I appreciate being able to connect multiple smart devices to track useful metrics. Although I haven't tried the at-home blood testing feature (since it's not yet available in my country), it seems like a nice addition to help users manage their health better.

Reply from Lola Health
Exceptional service and an excellent project. I had a blood test which was set up very quickly and the results delivered within 48 hours.

Reply from Lola Health
This takes fitness training and generally trying to achieve a healthy lifestyle to the next level. Great work team.

Reply from Lola Health
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