I bought the fur coat with a hood looks lovely but omg the fur coming off it so annoying caked everyone around me in it car etc don’t want to wear it again is this normal ? Delivery ok
Company replied
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Review summary
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Reviews shaping this summary
I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... See more
Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well wh... See more
Company replied
Lola Rae are amazing! I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with E... See more
Company replied
3.1
Average
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love 🤍
Loved my purchase and such a fast delivery! I will definitely buy from them again.
26 April 2025
Reply from Lola Rae Fashion
Thank you for reviewing we appreciate it so much as a small independent brand ❤️
Loved the set I ordered will definitely…
Loved the set I ordered will definitely order again
1 July 2025
Reply from Lola Rae Fashion
Thank you ❤️
Amazing quality and customer service
Amazing quality and customer service! Will definitely buy again!
9 July 2025
Reply from Lola Rae Fashion
Thank you for taking the time to leave a review ❤️
Reply from Lola Rae Fashion
Thank you so much x
My go to brand for my summer wardrobe
My go to brand for my summer wardrobe. Quick delivery and always lovely quality clothes x
7 July 2025
Reply from Lola Rae Fashion
Thank you so much for your review 🥹 ❤️
5th order from my fave
This is my 5th order from Lola Rae and I just love their stuff. I always get stopped when I’m wearing it.one of my fave brands
1 July 2025
Reply from Lola Rae Fashion
Thank you so much ❤️
Beautiful clothes with high quality…
Beautiful clothes with high quality fabrics.
Would recommend to anyone.
12 June 2025
Reply from Lola Rae Fashion
Thank you so much ❤️
Great customer service
Ordering was easy, delivery was quick. Returns simple and Communication was excellent.
Items were great quality but unfortunately too short for me.
1 July 2025
Reply from Lola Rae Fashion
Thank you so much Hollie ❤️
Great quality
Great quality, great communication and quick delivery.
I will continue to buy from LolaRae for every season.
I love their clothing x
12 June 2025
Reply from Lola Rae Fashion
Thank you so much for your review ❤️
The best brand for summer outfits
My go to brand for summer. Love that they have unique outfits that you won’t see everywhere
17 June 2025
Reply from Lola Rae Fashion
Thank you so much ❤️
My Lola Rae wardrobe
I have a wardrobe full of Lola Rae and each item is the best quality. Delivery and customer service is always exceptional. My go to favourite brand every time… can’t wait for some newness to grow my collection 🖤
8 January 2025
Reply from Lola Rae Fashion
Aww thank you girl 🥹❤️
Reply from Lola Rae Fashion
Thank you so much ❤️
Stunning 2 piece
Stunning 2 piece, arrived on time beautifully packaged! Would recommend to order from here, 5* service
1 July 2025
Reply from Lola Rae Fashion
Thank you ❤️
I just want to say a huge thank you for…
I just want to say a huge thank you for your 5 star customer service and your kind emails. It’s things like that which really stand out for me especially when running a small business. I will be back. Thank you - Sarah x
4 July 2025
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your review it really means a lot to a small independent brand x
The most genuine team
The most genuine team! Helped me so much even with a return! Ordered the most stunning outfit, thank you!!
1 July 2025
Unprompted review
Reply from Lola Rae Fashion
Thank you ❤️
Bad delivery time
Ordered over £150 worth of items with 2-4 days shipping. Items still haven’t come and it’s been almost 6 days with no response from their customer service team. Needed this to arrive by tomorrow and the tracking says it hasn’t even been shipped yet although it says on the web sight all orders are shipped by the next day (or longer on a Sat). Really disappointed as clothes look beautiful but won’t be able to wear
28 June 2025
Unprompted review
Reply from Lola Rae Fashion
Hi Maddie,
We’re really sorry to hear this! We actually requested more information from you through Trustpilot so we could look into this, but we haven’t had a reply yet.
We’d love to resolve this for you, please email us at info@lolaraefashion.co.uk so we can help.
All of our orders are dispatched either by next day or standard delivery (which is 3-5 working days), so nothing should ever take longer than this unless there’s an issue with the courier.
We’d love the chance to get this sorted for you!
SCAM SITE
SCAM SITE, CHARGE FOR RETURN THEN DON'T GIVE REFUND!!! CHECK TRUST PILOT GIRLS!!!! 💯 👌 🙏
7 June 2025
Unprompted review
Reply from Lola Rae Fashion
Hi there, We’ve searched our system and customer service inbox thoroughly and unfortunately can’t find any order or communication under the name Leo Eastwood. We always respond to all emails within 48 hours, so if you could please reach out to us directly with your order number, we’d love to get this resolved for you.
Just to clarify, and as stated in our returns policy, we do ask customers to cover the cost of return postage. While we wish we could offer free returns, as a small independent business this simply isn’t something we can sustain at the moment—though it is something we’re working towards for the future. Most online retailers operate this way, and we’re always transparent about this in our returns policy and terms and conditions.
Please do get in touch so we can sort this out properly for you—we’re always here to help.
Really poor quality items for…
Really poor quality items for extortionate prices. Returning is a nightmare. You have to pay to return and once they receive it they completely ignore your emails. I emailed 10+ times to get updates on my return and got completely ignored. Eventually got my returns payment after 3+ weeks but only thanks to Klarna intervening. I imagine it would be impossible if you didn’t pay credit. I’m so happy I did. This company needs shut down or reporting to trading standards. Quality and customer service is abysmal.
6 June 2025
Unprompted review
Reply from Lola Rae Fashion
Hey, we’re so sorry to hear you feel this way. As a small business, feedback like this is never easy to read, especially when we work so hard behind the scenes to provide great service and products.
Our returns policy, including timeframes and return postage responsibility, is clearly outlined at checkout and on our website. Like many independent brands, we do ask customers to cover the return cost so we can continue offering unique, small-batch styles at fair prices.
We’re truly sorry if you felt ignored — we respond to all emails within 48 hours and have had a little look and cant see the 10 emails you are referring to, but during busy periods emails can take a little longer. That said, we’re glad your return was ultimately processed and hope we can do better by you in the future.
If there’s anything unresolved, we’d love the chance to put things right. Please feel free to email us with your order details so we can look into this further
I’ve been waiting to a refund from Lola…
I’ve been waiting for a refund from Lola Rae since the beginning of May, after multiple chases I still haven’t got a response from customer service.
The quality of the products are also awful.
8 May 2025
Unprompted review
Reply from Lola Rae Fashion
Hey,
Thanks so much for reaching out! I’ve had a look into this for you and can confirm your refund has already been processed quite a while back.
So sorry for the delay and any frustration caused – we’re a small team and sometimes things can take a little longer, but we never ignore our girls and always want to make things right.
If you need the acquirer reference number (ARN) to follow up with your bank, just pop us a message and we’ll send it straight over 💌
We cant see your emails in our inbox so please send one over and we can get this sent to you asap.
Lovely Company!
I recently ordered the Cleo Sarong set after seeing this on Instagram. there was some issues with delivery as Evri are awful in my area. I reached out to Lola Rae, who took the time to reply and wish me a lovely holiday, even after seeing this had been delivered. the quality of the sarong is amazing and will definitely be ordering again. its nice to see a company be so kind and helpful! thank you so much!!
14 May 2025
Unprompted review
Reply from Lola Rae Fashion
Thank you so much for your feedback it really does mean the world to us as a small business x
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