Very easy to order good online service, delivery was fantastic and quality was great . Only one thing I must say there was no happy birthday on the cake
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See what reviewers are saying
I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... See more
I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... See more
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... See more
Company details
About Lola's - Ealing Broadway
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Unit 51, Broadway, W5 5JY, London, United Kingdom
- 01908538798
4.5
Excellent
562 reviews
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Mini tall cake …
Presentation could’ve been a little more neat however the sponge was nice. The icing was very grainy and not smooth at all. The icing tasted like sugar crystals, not sure if that was what they were going for or if this was just a mistake it is a shame because the sponge was very nice.
29 June 2025
Reply from Lola's - Ealing Broadway
Hello Kelly,
Thank you for taking your time to share this feedback regarding your recent order of one of our Mini Tall cakes.
We're very sorry to hear that you were disappointed with the icing used on this cake.
This cake uses and American style buttercream, which is primarily made from butter and sugar and can certainly taste less smooth compared to a cream cheese or mascarpone icing option.
I will be sure to pass this feedback regarding the buttercream icing on this cake with our bakery and product development teams for further review.
If you would like to discuss your order with us further you can reach us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
Mermaid birthday cake of her dreams
Our daughter loved the cake and said it was “the mermaid birthday cake of her dreams”! It was gorgeous on the outside and delicious. Everyone was talking about it and most importantly my daughter was so happy with it.
29 June 2025
I have tried other cakes like red…
I have tried other cakes like red velvet and berries one. They were really nice but this time we tried cookies one, it was not that nice.
28 June 2025
Reply from Lola's - Ealing Broadway
Hello Girannaz,
Thank you for taking your time to share this feedback with us.
We are sorry to hear that you did not enjoy your order of our Cookies and Cream cake.
This cake does use a buttercream icing that is much sweeter in taste than the cream cheese or mascarpone icings, so this can certainly be a matter of preference if you prefer a more balanced treat like our Red Velvet or Fresh Berry cake designs.
I will be sure to log your feedback here with the relevant teams.
If you would like to discuss your order directly with our team, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
Cake was very good
Cake was very good. A bit expensive for the size. Was surprised to see the ingredients, a lot of oil and palm oil. Service instore Was very good. Website I thought was hard to maneuver.
Thank you!
25 June 2025
Reply from Lola's - Ealing Broadway
Hello Katherine,
Thank you for sharing your feedback with us regarding your experience with Lola's.
We are sorry to hear that you were disappointed with some of the ingredients used in our cakes and that you had difficulty with our new website platform.
We do take great care to offer only high quality ingredients and are consistently revaluating if there are certain ingredients that our customer's are concerned with that we can move away from, which is part of why we've worked hard to move away from artificial colourings where possible.
I will be sure to log this feedback here with our bakery and product development team and will be sure as well to share your experience with our website team as well for further review by these relevant team members.
We are happy to hear you had a positive experience still with the taste of our cakes and with the service you received at our shop.
If there is anything further that you would like to discuss with our team you can always reach us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
Fast delivery and lovely tasty cake.
22 June 2025
Great service and cake was delicious
Great service and cake was delicious - forgot to take photos and not around any more
22 June 2025
Cool customer
Cake was well packaged and kept cool in the fridge in extremely hot conditions outside. I kept in the fridge until later that evening and was perfect when consumed later that night! Taste is delicious and just the right size for our needs.
22 June 2025
Harry Potter cake...AMAZINNNGGG...!!
Harry Potter cake...AMAZINNNGGG...!!
Highly recommend the Harry Potter cake if you're fans.. or even if you're not...!
It was yummy, a very good size & looked awesome.
I would most definitely buy this one again. Thank you Lola's Cakes!
7 June 2025
Too sweet...
The balance was off: too little cake, too much cream, and both far too sweet.
4 June 2025
Reply from Lola's - Ealing Broadway
Hello,
Thank you for taking the time to leave us a review.
I am sorry you felt the cake was not balanced in flavour. I can see from your order you ordered the mini tall cake. Due to the layers and height of this particular cake there is more buttercream than usual as it is used to sandwich the sponges together as well as decorate the outside. This will also make the cake taste sweeter than the regular layer cakes we offer.
I will of course pass your feedback on to our product development team for review. If you would like to discuss this further please do not hesitate to contact us via email at hello@lolascupcakes.com.
Kind regards,
Chrissy
Really beautiful and fresh cake
25 May 2025
Absolutely love there cupcakes cakes.
26 May 2025
The cake was deliciously moist and the…
The cake was deliciously moist and the fruit very fresh. There was more icing than expected for a naked cake, but the flavour was delicious
31 May 2025
Service great
Service great. Cake tasted great. The waiting time was short. Overall, made my birthday a little more enjoyable. Thank you.
24 May 2025
The cake ordered from Sweden to UK
The cake ordered from Sweden to UK.
Unfortunately the company delivered to my neighbour, when she handed to me and I opened that was icing shuger which was like ston yellowish cover and the toppings with fermenter strawberry and berry frout which smell very bad . When I have contacted to them ans explained and complained the response was disposed it with very impolite manner and did not want to refund money to sender in Sweden . Never buy cake from online, God knows when those are backed, you just lose your money !
Order ID: BN356 7099
3 June 2025
Unprompted review
Reply from Lola's - Ealing Broadway
Hello Ash,
Thank you for taking the time to leave this review.
I am sorry to hear about this and it does not sound like a usual experience with us.
I am not able to see any details for you, please email us on hello@lolascupcakes.com and we can help you further.
Kind regards,
Chris
Amazing birthday cake
Great service, very tasty and beautifully presented cake. Lola's never fails to impress! Thank you!
27 May 2025
Perfect Birthday Treat – You’d Never Know It’s Gluten-Free!
I ordered the Medium Gluten-Free Red Velvet Cake with a personalised message - and it was absolutely perfect! The cake was moist, rich, and had that classic red velvet flavour, all while being completely gluten-free. The personalisation was beautifully done, and it made my partner's birthday feel even more special. Everyone loved it — you’d never guess it was gluten-free. Highly recommended!
19 May 2025
Great gift idea
Each one was perfectly bite-sized, beautifully decorated, and bursting with flavor. The sponge was soft and moist, and the frosting had just the right amount of sweetness without being overpowering, a great little gift for my friend’s birthday
15 May 2025
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