Lola's - Ealing Broadway Reviews 

562
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TrustScore 4.5 out of 5

4.5

Unit 51, Broadway, W5 5JY London, GB

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Rated 5 out of 5 stars

Very easy to order good online service, delivery was fantastic and quality was great . Only one thing I must say there was no happy birthday on the cake

Rated 5 out of 5 stars

I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... See more

Rated 5 out of 5 stars

I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... See more

Rated 5 out of 5 stars

Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... See more


Company details

  1. Cake shop
  2. also in
  3. Bakery
  4. Cupcake shop
  5. Online Food Ordering Service
  6. Take away service
  7. Wedding cake shop

About Lola's - Ealing Broadway

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Unit 51, Broadway, W5 5JY, London, United Kingdom

  • 01908538798

4.5

Excellent

TrustScore 4.5 out of 5

562 reviews

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4.5

All reviews

(562)

5,812 reviews in the last 12 months

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Rated 5 out of 5 stars

60th Birthday Cake - Exactly as ordered and delicious!

Ordered a birthday cake and it looked exactly as we hoped and tasted delicious! Good value for a bespoke cake and the reassurance that you know the quality and taste will be fabulous as it is Lola's! Easy to order and pick up was straight forward. I will order all our birthday cakes from Lola's in future.

23 December 2025
Rated 5 out of 5 stars

My first time ordering a cake from Lola…

My first time ordering a cake from Lola cupcake , I ordered the red velvet cake for my sons birthday, it was beautiful, cake was fresh, soft , fluffy, icing not too sweet, all my guests loved it. I’ll be buying more cakes from Lola cupcake, thank you to the Ealing Broadway staff 💕💕

27 December 2025
Rated 3 out of 5 stars

The cake was not as nice very dry and…

The cake was not as nice very dry and not moist and soft as the usual standard the buttercream sandwiched together wasn’t much and did not have much taste which was a shame as most Lola cakes are divine in texture and taste and the decorative design was very nice and festive.

23 December 2025
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hi Sharona,

Thank you for taking the time to leave your feedback.

I am glad to hear you liked our festive design on the gingerbread cake.

I am sorry to hear you didn't enjoy the taste and it wasn't up to our usual high quality.

So that we can look into this further please reach out to our team at hello@lolascupcakes.com.

We hope to hear from you soon.

Kind regards,
Shona

Rated 5 out of 5 stars

The service was exceptional

The service was exceptional. Very pleased with the quality service received. The cake was carefully delivered on time. I was kept updated throughout. My son thoroughly enjoyed his Birthday cake.

18 December 2025
Rated 5 out of 5 stars

Chocolate Haven

Chocolate Haven, it is always the choice for special occasions as it is an absolute delight!
Rich chocolate sponge and filling and decadent chocolate topping. For me, the best of them all. Use to have a contestant, macadamia nut and caramel cake, that was, unfortunately discontinued.

6 December 2025
Rated 5 out of 5 stars

Delicious cake

I ordered a chocolate cake from Lola’s Cupcakes and it was absolutely delicious. The sponge was rich, moist, and stayed fresh for four days. The decoration was beautiful — we chose a Frozen theme, and they delivered it perfectly with amazing detail. Everyone loved it, and I’ll definitely be ordering again!

29 November 2025
Rated 5 out of 5 stars

Deligted with the safari theme of the…

Deligted with the safari theme of the cake. Cake was made with perfection.
Cake was exactly the same how it looks in the picture.
Thanks Lola's cake for making our little one’s birthday very special.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

We placed an order for a cake and…

We placed an order for a cake and cupcakes in advance for our gender reveal party. This was a very important day for us, and we were expecting everything to go smoothly. However, when we arrived to pick up our order, we were informed that the cupcakes had spoiled and that a new batch would be ready in an hour. At the same time, we were assured that the cake was in good condition.

After waiting for an hour, we received the cupcakes as well as the cake. Unfortunately, the cake was also completely spoiled — the discoloration inside was clearly visible. This not only ruined the quality of the order but also destroyed the entire experience and the surprise we had planned for this special moment.

We are extremely disappointed and expect an explanation as well as appropriate compensation for the inconvenience and the ruined event.

14 November 2025
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment and inconvenience caused by this. I can see that the order did arrive damaged. We were able to replace the cupcakes in time but sadly not the cake. A refund has been processed for the cake as of course we could not replace this in time.

The issue has been logged with our transport team to review to ensure improvements to our service, although I can confirm incidents like this are quite rare.

I will be in touch via email shortly to discuss further.

Kind regards,

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