I was greeted by a lovely American gentleman who kindly gave me a golden ticket, I felt like I was about to meet Willy wonker. I took full advantage of the offer of a free item then made a double... See more
Location
Switch location(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL London, GB
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See what reviewers are saying
The service was great I called about the tasting products prior and they were super helpful in telling me how to scan the qr code and redeem the award aswell as telling me what they had available in s... See more
⭐⭐⭐⭐⭐ We ordered a birthday cake from Lola’s Cupcakes, and it was absolutely delicious! 🎂 The cake was beautifully made, tasted amazing, and made my wife’s birthday even more special. She was so h... See more
I've been a loyal customer for years because Lola's cupcakes are always fresh, look perfect, are delicious and they have a large variety of flavours. I recently bought a variety box for a friend's bir... See more
Company details
About Lola's - Lola's Kings X N
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL, London, United Kingdom
- +44203 991 1272
4.7
Excellent
221 reviews
Asks customers to review
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Great service
Great service. Easy to order and pick up cakes. Good size and it was delicious and super fresh.
9 October 2023
Amazing 😍 great service
Amazing 😍 great service, order first thing and collect in the evening
4 August 2023
Ordered a cake and can I just say it…
Ordered a cake and can I just say it was out of this world!!
Thank you so much Chloe! You’re amazing and a huge credit to the team
4 August 2023
Unprompted review
Best carrot cupcake EVER
I came to London and whilst at the station I bought a carrot cake cupcake which was absolutely delicious. I am gutted I cannot get any more up north. I have been on the website and I can’t them delivered to Leeds. Best carrot cake cupcake EVER
22 July 2023
Unprompted review
Great taste and amazing value for money!!
I normally take cupcakes from Kingscross station from Lola's. This year I decided to order the cake as well for my twin daughters 9th Birthday! and it was super easy to order online and the collection point was in Hatfield which was close to me. The taste of the cake was amazing as expected and I think price was also very reasonable and competitive.
1 July 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
it was the exact right size I want
it was the exact right size I want, the flavour was amazing and light
8 May 2023
Reply from Lola's - Lola's Kings X N
Hi ayah,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Received an email to say the cake was…
Received an email to say the cake was delivered and ready to collect and when I arrived the cake hadn't been delivered. The cake was replaced with a different, more expensive one and I was given free cup cakes as an apology so it wasn't all bad in the end.
1 May 2023
Reply from Lola's - Lola's Kings X N
Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear that your cake sadly did not arrive as expected.
This does not sound up to our usual high standard at Lola's. I can see on our system that replacement cakes were arranged on the day of your collection.
If you would like to discuss this further with us, please do feel free to get in touch with us via email at hello@lolascupcakes.com
Best wishes,
Greta
I ordered the lemon sponge cake with…
I ordered the lemon sponge cake with cream cheese topping for a 60th birthday. It was absolutely delicious and everyone loved it. The size was perfect for 12 people with leftover. It was delivered to a restaurant and arrived as arranged. I couldn't fault the cake and service. I would just say a little pricey but worth it.
21 April 2023
Reply from Lola's - Lola's Kings X N
Hi fiona,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Really lovely staff kings x/St pancras…
Really lovely staff kings x/St pancras and the cake was a nice texture and really good taste. It was the Eid Baklava cake
8 April 2023
Ordering and Collecting went all…
Ordering and Collecting went all smoothly and the cake was delicious! Couple of very small mentions, upon opening said cake it did have an unsightly crack in the top, also we asked for the writing to be on the board and it was on the cake, this made the 2 candles we bought obsolete, all the best Al.
13 April 2023
Reply from Lola's - Lola's Kings X N
Hi Al,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Cake was amazing😭😍
29 March 2023
Reply from Lola's - Lola's Kings X N
Hi Erica,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Reply from Lola's - Lola's Kings X N
Hi Debbie,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Reply from Lola's - Lola's Kings X N
Hi Julia,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Reply from Lola's - Lola's Kings X N
Hi Hollie,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Angie is an angel
Angie is an angel. Best service. Best cupcakes. You guys rock.
17 March 2023
Unprompted review
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