I was greeted by a lovely American gentleman who kindly gave me a golden ticket, I felt like I was about to meet Willy wonker. I took full advantage of the offer of a free item then made a double... See more
Location
Switch location(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service was great I called about the tasting products prior and they were super helpful in telling me how to scan the qr code and redeem the award aswell as telling me what they had available in s... See more
⭐⭐⭐⭐⭐ We ordered a birthday cake from Lola’s Cupcakes, and it was absolutely delicious! 🎂 The cake was beautifully made, tasted amazing, and made my wife’s birthday even more special. She was so h... See more
I've been a loyal customer for years because Lola's cupcakes are always fresh, look perfect, are delicious and they have a large variety of flavours. I recently bought a variety box for a friend's bir... See more
Company details
About Lola's - Lola's Kings X N
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL, London, United Kingdom
- +44203 991 1272
4.7
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delicious cake looked amazing too
10 March 2023
Fantastic as ever!
Ordered 36 (3 x box of 12) Baby Shower cupcakes for collection from King's Cross Station early on a Sunday morning. Was a bit sceptical that everything would go smoothly but should never had worried. Cakes were there, perfect as ever & enjoyed by all at the Baby Shower later that day.
5 March 2023
The cake I ordered for my daughters…
The cake I ordered for my daughters birthday was perfect! Communication and delivery went well.The cake looked gorgeous.My daughter says the cake ‘was very tasty.Nice and light and not too sweet.’She rated it 5stars.Thank you.
1 February 2023
Great combination-pistachio and…
Great combination-pistachio and baclava. I bought it for a little birthday party. It was a crowd pleaser.
2 February 2023
Very easy to choose and order a cake
Very easy to choose and order a cake. I went for the Victoria sponge but I wasn’t impressed. The sponge was a bit heavy and dense, the fruit however was very nice and tasted fresh and the filling was also very good. It would have been perfect if it had a softer sponge.
31 January 2023
It’s fast and efficient- great customer…
It’s fast and efficient- great customer service online too!
10 January 2023
Tropical posh is one of the best cakes…
Tropical posh is one of the best cakes which I tested from Lola's.!
18 January 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointing
Ordering the cake was fine and collection was straight forward. I have ordered the Victoria Sponge cake before and it was good. Unfortunately, this cake wasn’t good. The sponge was very dry and heavy and tasted stale. Not at all like any Victoria sponge I have tasted.
20 January 2023
Reply from Lola's - Lola's Kings X N
Hi there,
Thank you for your review.
I'm very sorry that you found the Victoria Cake sponge to be dry. All of our products are freshly baked for dispatch and should be stored at room temperature for 2-3 hours before consuming, otherwise it could be quite dry.
I'll be in touch shortly to discuss this further.
Kind regards,
Smooth to arrange
Smooth to arrange
My daughter loved the rainbow cake and it was delicious
Very happy episode
Staff at Kings Cross lovely
Thank you
14 January 2023
Timely service and a tasty cake
Timely service and a tasty cake. What more can you ask for?
14 January 2023
Very delicious cake and kind service
21 December 2022
Cake looked and tasted amazing
Cake looked and tasted amazing. The girls who had waited on us to collect the cake from the station were amazing bless them. Defo going to be ordering more cakes
In the future!
16 December 2022
A really great cake and fab service.
It was easy to order and there was good communication from the company throughout. The cake itself was amazing. I've never had such an amazing vegan cake before. We'll definitely be ordering again.
10 December 2022
Picked up cupcakes from Kings Cross…
Picked up cupcakes from Kings Cross really good customer service and cake was delicious
8 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.