When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... See more
Location
Switch locationTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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See what reviewers are saying
Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... See more
Smooth pick-up from Liverpool Street retail cart. Cakes were delicious, I thought I'd over ordered for the team meeting but they all disappeared and people wanted more!
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more
Company replied
Company details
About Lola's - Lola's LiverPool St
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom
- +44203 966 8927
4.6
Excellent
197 reviews
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the two staff members at liverpool…
the two staff members at liverpool street station were wonderful. they went out of their way to make sure i made the right cake choice, and helped me sign up for lola's love club so i got some extra nice goodies!
the cakes are ofc superb, but i really want to highlight the friendly staff. so sorryy i didnt. catch their names but im sure ill see them again
29 August 2024
Birthday
It's hard to find vegan cakes on the spot, glad to find it at Lola's Cupcakes luckily on my birthday. THANKS for making my day!!
29 June 2024
May use AI-assist with repliesRead more
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No custom orders for some branches
We used to be able to order custom cakes/cupcake sets to the Liverpool St station branch but they've now stopped this, with the London Bridge one the nearest one to accept custom orders for collection. Such a shame as this was really easy for us and we order quite alot for our office birthdays and anniversaries etc! We now order from a coupe other different suppliers that we can collect from near us. not sure why they stopped being able to do this.
19 April 2024
Reply from Lola's - Lola's LiverPool St
Hello,
Thank you for taking time to share your review with us.
I am so sorry that we are not able to offer collection in any of our branches near your location.
Unfortunately some of our locations do not have enough fridge space to be able to accommodate collection from those branches during warmer months. We are note able to offer collections, as this would be a risk of a cake being damaged due to hot weather.
I am so sorry for any inconvenience this might have caused you.
If you wish to discuss this further please get in touch with us at hello@lolascupcakes.com
I hope you have a good rest of your day.
Best wishes,
Marta
Delicious cupcakes and millionaire’s shortbread brownies
Delicious cupcakes and millionaire’s shortbread brownies!
Friendly servers at Liverpool Street Station.
It would be great to be able to have all the flavours in the mini cupcake option.
24 April 2024
This cake was beautifully made and…
This cake was beautifully made and tasted lovely.... The photo cake was fantastic for our non verbal daughter - who absolutely enjoyed her birthday
9 April 2024
Beautiful cakes
Beautiful cakes , excellent everything especially the limited edition Raspberry and Rose cupcake, it would be lovely if it was available all year round !
Helpful staff and swift service 👌🏾
12 April 2024
Customer service was terrible and when…
Customer service was terrible and when I asked questions they did not know the answers.
18 April 2024
Reply from Lola's - Lola's LiverPool St
Hello,
Thank you for taking time to share your feedback with us.
I am so sorry to hear you felt the customer service across at our Liverpool Street branch was not as it should have been.
I will be sure to pass the feedback onto team and area managers to ensure all they can review this and see that necessary changes can be made to make sure our customer service is received at the highest levels.
If you would like to discuss this further, please email us as hello@lolascupcakes.com
Best wishes,
It was a little on the small side for…
It was a little on the small side for the price and unfortunately the unique taste was not there
I won't be ordering again
5 March 2024
Good experience in general
Good experience in general. However, I had ordered cupcakes for an event that was pushed back by a week (due to unexpected circumstances) and was not able to cancel/modify the order as I had passed the policy timeframe for it. A real shame because the cupcakes looked really cute. We still had them a week later and they were still good though! Everyone was happy.
7 March 2024
Cupcakes were delicious
Cupcakes were delicious. Ease of ordering and delivery was excellent.
Would definitely order from company again.
26 March 2024
Absolutely blown away - 10/10
I ordered a cake for a Maternity Leave send-off party at work. The ordering and delivery process was seamless, which was a great start! The reaction of everyone to the flavour and quality of the cake, however, was OUTSTANDING. There were so many comments about just how moist and flavoursome the cake was, and how beautifully decorated. I will definitely order from Lola's again.
19 March 2024
My order was extremely soggy and looked…
My order was extremely soggy and looked absolutely knackered. I picked it up from liverpool st thinking it would be fresh but the macarons were all soggy and fell off by the time i was home. The lady did not even sticker the box to keep the box sealed.
It looked like the cupcakes had been waiting in there for a week and we ended up throwing a few away. Bad quality
14 March 2024
Reply from Lola's - Lola's LiverPool St
Hello,
We apologise sincerely for the disappointment you experienced with your recent collection from our Liverpool St. branch. Ensuring the freshness and quality of our products is of utmost importance to us, and it's disheartening to learn that your cupcakes did not meet our usual standards.
We regret any inconvenience caused by the lack of sealing on the box and the condition of the macarons upon your arrival home. We do leave our cakes unsealed for our staff to check your order before accepting it from our drivers to make sure all is okay. Your feedback is invaluable to us, and we will be investigating this matter internally to prevent such issues from occurring in the future.
We would love to help you further with this and hopefully find a way to make this up to you. If you have any pictures of the cake or any further information could you please send us an email at hello@lolascupcakes.com
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to improve our services.
Warm regards,
Macy
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