Loving Lola’s cup cakes for years now! For me they are the perfect combination of sweetness, flavour, quality and always fresh! My absolute favourites are chocolate and raspberry and mixed berry! I ha... See more
Location
Switch locationTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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See what reviewers are saying
When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... See more
Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... See more
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more
Company replied
Company details
About Lola's - Lola's LiverPool St
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom
- +44203 966 8927
4.6
Excellent
197 reviews
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My order was extremely soggy and looked…
My order was extremely soggy and looked absolutely knackered. I picked it up from liverpool st thinking it would be fresh but the macarons were all soggy and fell off by the time i was home. The lady did not even sticker the box to keep the box sealed.
It looked like the cupcakes had been waiting in there for a week and we ended up throwing a few away. Bad quality
14 March 2024
Reply from Lola's - Lola's LiverPool St
Hello,
We apologise sincerely for the disappointment you experienced with your recent collection from our Liverpool St. branch. Ensuring the freshness and quality of our products is of utmost importance to us, and it's disheartening to learn that your cupcakes did not meet our usual standards.
We regret any inconvenience caused by the lack of sealing on the box and the condition of the macarons upon your arrival home. We do leave our cakes unsealed for our staff to check your order before accepting it from our drivers to make sure all is okay. Your feedback is invaluable to us, and we will be investigating this matter internally to prevent such issues from occurring in the future.
We would love to help you further with this and hopefully find a way to make this up to you. If you have any pictures of the cake or any further information could you please send us an email at hello@lolascupcakes.com
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to improve our services.
Warm regards,
Macy
Don’t get the cakes delivered, collect them from the shop!
I didn’t get the cakes delivered as they always come out dry from the van - I went to collect them and they were definitely tastier than when they are delivered. They stay moist for abit longer when you collect them from the shop somehow!
9 March 2024
Sprinkles of delight on my vanilla cupcake
I love the vanilla cupcakes and this time I treated myself to one with sprinkles. I enjoyed the crunch. It was a well deserved treat in the morning and I couldn’t wait till after lunch, I ate it as soon as I got in to the office. The staff are always friendly and helpful at Liverpool Street station.
15 March 2024
I have ordered 12 cupcakes to celebrate…
I have ordered 12 cupcakes to celebrate the international women's day. Cupcakes where fresh and delicious, available for collection just after 3pm. I would totally recommend!
6 March 2024
Delicious and reliable…
Lola's cupcakes are not only delicious but the presentation is fantastic and the customer service is great. We get all our cakes from Lola's from birthday cakes to big occasions.
25 February 2024
Really great people
Really great people. No hassle delicious cakes and cupcakes for a work presentation.
5 March 2024
Absolutely amazing!
Absolutely amazing!
Easy ordering process and collection.
And Devine cupcakes
21 February 2024
Always great cakes
Always great cakes, presented well and taste delicious.
Customer service were really helpful as I had to change my pick-up to a delivery.
29 January 2024
great cake!
10 February 2024
Caramel cake with a hint of Biscoff
I've have served the cake at Galentine's day party at my house and guests went for seconds! It was very filling and you cannot eat a lot but very delicious. Just enough frosting and cake, enough sugar and the biscoff crumbs added a crumbly/slight crunch to the cake. The caramel cake was not overpowering and the sponge cake flavour was very subtle and allowed for the frosting and biscoff to come out. It was also moist, not dry at all! I've also been able to keep it in the fridge for 3 days and kept the freshness from the first day. I would definitely recommend this cake.
29 December 2023
The carrots cake was delicious 😋…
The carrots cake was delicious 😋 everyone loves them
5 February 2024
The cake was delicious!
The cake was delicious! Ordered online for my daughter's baby shower which was very easy and picked up from Liverpool Street Station. Everything was effortless and the cake looked beautiful. Thank you!
22 January 2024
My cake was everything I ordered
My cake was everything I ordered. Beautiful. Lovely presentation and gorgeous taste. Really impressed. Will use again.. picked up from Liverpool Street station in London and the young man who served us had a really good customer service skills.. smiley and friendly... all round fabulous service...Well done lolas cakes....x
3 February 2024
Unprompted review
The sponge make with the chocolate is…
The sponge make with the chocolate is amazing and the decoration is so beautiful.
21 January 2024
Looked amazing and tasty too
Bought a cake for my husband’s birthday. Ordered it online with a personalisation on the top. It was so delicious, looked amazing and easy to collect too. We got so many lovely comments from our guests. And it was pretty reasonable compared to other cake shops
17 January 2024
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