Lola's - Lola's Victoria Reviews 

323
•
TrustScore 4.5 out of 5

4.6

Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake... See more

Rated 5 out of 5 stars

Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... See more

Rated 5 out of 5 stars

Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... See more

Rated 5 out of 5 stars

The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... See more


Company details

  1. Cake shop
  2. also in
  3. Bakery
  4. Cupcake shop
  5. Online Food Ordering Service
  6. Take away service
  7. Wedding cake shop

About Lola's - Lola's Victoria

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, United Kingdom

  • +44207821 8080

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(323)

5,812 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great vegan cake

Ordered a vegan cake (large for 20 ish people) was the red velvet. Absolute hit with the crowd who never would have guessed it was vegan. Pick up and the box was easy too! Only point I would say is that the cake was a little smaller than I’d expected - more appropriate for 18 unless you are very precise with cutting. Either way, coming back here again for sure to try the other vegan flavours

12 November 2023
Rated 5 out of 5 stars

Great cake and simple logistics.

The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me.

The gluten and dairy free cake was also absolutely delicious, and we all agreed it was one of the best free from cakes we have had.

27 October 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, cake was delicious with the message written on it as I requested. Pick up from the shop was very easy.

5 October 2023
Rated 5 out of 5 stars

Easy to order birthday cake.

Every year I get a different cake for my girlfriend´s birthday. This time we tried the Victoria Sponge Naked Cake and I collected it on my way to work. The box looks huge and the bag is cute. So she was happy.

29 September 2023
Rated 5 out of 5 stars

Wedding Cake

The cake ordered was exactly as I had imagined it would be in both look and taste. The cake was moist and all our guests were very complimentary. The additional gluten free cakes made it easy to provide for all our guests. It was great to have a non traditional cake that perfectly fitted the theme of our wedding.

7 October 2023
Rated 5 out of 5 stars

Absolutely delicious cheesecake for my…

Absolutely delicious cheesecake for my birthday cake. I love how the boxes have a temperate gauge on them so you know when it needs to get back in the fridge. Such an easy ordering system, and the staff were friendly when I picked it up. All my friends at my birthday party loved it, and we devoured it haha You cannot go wrong with Lolas Cupcakes, or with White Chocolate & Raspberry Cheesecake!! <3

28 September 2023
Rated 5 out of 5 stars

Really easy and great cakes

Really easy process for booking and collection and always lovely cakes. I even got a call before I picked up on my collection day to make sure all was well.

20 September 2023
Rated 5 out of 5 stars

Omg !!

Omg. What a cake ! Ordered on the vegan red velvet cake and collected at Victoria station.Great member of staff who was just excited as I was over this treat ! Bless her. Fantastically packed - biggest strongest paper bag I’ve ever seen !-with a temperature gauge which was so useful as it was 30 degrees so I got it in the fridge pronto. Lovely touch having an iced message on the board too. All the guests wowed over the taste and appearance. And that it was vegan. ( my choice selfishly not the recipient lol !) the taste wasn’t too sweet or chocolatey - the right balance. Very happy with the whole experience- thanks for making my daughters 21st extra special.

3 September 2023
Rated 5 out of 5 stars

Love Lola's!

Cakes and cupcakes from Lola's are always fresh, delicious and delivered on time! Can't recommend enough.

24 August 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look