Lola's - Westminster Reviews 

135
•
TrustScore 4.5 out of 5

4.4

Bridge Street, Westminster Station, SW1A 2JR London, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I got the Cookies and Cream cupcake. The cupcake itself was simple and delicious, but the frosting on top was absolutely heavenly. I’ve honestly never tasted anything so good! 100% approved! Also, the... See more

Rated 5 out of 5 stars

Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... See more

Rated 5 out of 5 stars

offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is... See more

Rated 4 out of 5 stars

Tasty mini cupcakes and love that I could pick up from the station which made it very convenient to take to collect on my way to work. Only issue was by the time I got to work (a 5minute walk) all th... See more


Company details

  1. Cake shop
  2. also in
  3. Bakery
  4. Cupcake shop
  5. Online Food Ordering Service
  6. Take away service
  7. Wedding cake shop

About Lola's - Westminster

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Bridge Street, Westminster Station, SW1A 2JR, London, England, United Kingdom

  • 44 20 4587 4776

4.4

Excellent

TrustScore 4.5 out of 5

135 reviews

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4.4

All reviews

(135)

5,774 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It not decorated no nice testing.

It not decorated no nice testing.

8 April 2025
Lola's - Westminster logo

Reply from Lola's - Westminster

Hello Filimon,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you were disappointed with your cake.

I can see that you ordered our vegan & gluten free lemon & raspberry cake.

We do make all of our cakes in batches and we do not seem to have any similar complaints regarding the taste or the decoration from this batch.

If you do wish to discuss your order further, please feel free to email us on hello@lolascupcakes.com

Best wishes,

Chloe

Rated 5 out of 5 stars

Great service

Easy website, excellent service, unfortunately I didn't get to taste them again , as I send them to my family in the uk . Had the cupcakes and brownies ,excellent xx

17 March 2025
Rated 5 out of 5 stars

Very efficient and nice quality…

Very efficient and nice quality personalised cake

Would be nice if you could add a slightly longer iced message. Currently can write Happy Birthday XXX so you need a short name like Dan, Sam or Ava !

14 November 2024
Rated 5 out of 5 stars

What lovely cupcakes

What lovely cupcakes. We had 4 different flavours and they were all different and tasted fantastic. Well worth a try, you won't regret it. We are visiting from Perth, Western Australia.

14 October 2024
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