We hired a powered wheelchair for a month, my first experience with one. Everything was made smooth and painless. When the wheelchair developed a minor problem, it was replaced promptly. Delivery and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really brilliant service! I was injured and could not walk or stand bit had bought tickets months beforehand to attend a long looked forward festival - but these guys came to the rescue! They delivere... See more
Company replied
I can't recommend LEW enough. My daughter fractured her ankle 3 months ago. The crutches also caused ribcage inflammation which meant she was completely unable to walk. We used the wheelchair every si... See more
Excellent service from London Wheelchair Hire. Unlike other companies, they deliver the vehicles to private addresses with an exact delivery time, even on weekends. Everything worked perfectly. Sinc... See more
Company replied
Company details
Written by the company
Fast delivery of Wheelchairs and Mobility Scooters for hire in London
Contact info
91 Brendon Close, Harlington, UB3 5NH, Harlington, United Kingdom
- 020 7390 0690
- info@london-express-wheelchair-hire.com
- london-express-wheelchair-hire.com
4.7
Excellent
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The most excellent service
The most excellent service, helpful customer service and timely delivery of a most comfortable and suitable wheelchair!! Very grateful indeed!
4 January 2021
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Alex,
Thanks for your booking and review. We are glad you found our wheelchair rental service to be "excellent" and our wheelchair "most comfortable".
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
Excellent service
Excellent service. I booked a wheelchair easily and it was delivered on time by very polite and helpful staff. I kept having to extend my hire and so had a number of dealings with the company. Every time they were friendly, helpful and courteous.
1 December 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Diana,
Thanks for your booking and review of our delivery service and staff.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
Excellent service
Excellent service, come straight away after ordering and the gentleman who delivered it was very helpful and provided us with all the information and instructions on how to use the wheelchair. Overall lovely service and will always use them again.
23 October 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Fatima,
Thanks for your booking and review. We are pleased to hear that you liked our service so much and look forward to assisting next time.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
Extremely prompt, friendly and reliable
Extremely prompt, friendly and reliable service. Easy to extend hire. Would definitely use them again.
13 October 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Jan,
Thanks for your booking and review. We look forward to assisting you next time.
Kind regards
Eddie, Mikayla, Terry & Ismail
Very prompt service from delivery…
Very prompt service from delivery update to pickup update ! The chair was sturdy and clean ! The person who came to collect was very cheerful and efficient even though he had to take it up a flight of stairs !
30 September 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Dipika,
Thanks for your review of our London Wheelchair Hire service. Our friendly delivery drivers are more than happy to help. We look forward to assisting you next time.
Kind regards
Eddie, Mikayla, Terry & Ismail
Reply from London Express Wheelchair Hire Ltd.
Dear Barry,
Thanks for your booking and review. We are are pleased to hear that you liked our service.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
Brilliant service and chair
Brilliant service and chair, all at short notice, very efficient. Also great communication on the day of drip off and collection. Thoroughly recommend and thanks all!
4 August 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Hi Anon,
Thanks for your booking and review. Most appreciated. Glad to hear that you recommend our service.
Kind regards
Eddie, Mikayla, Clare, Terry & Ismail
Highly recommended - great service
Excellent product in great condition exactly what was required. Terry the delivery driver could not have been more helpful and courteous. A credit to the company.
16 July 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Gary,
Thanks for your booking and review. Your comment noted. Pleased to hear that you liked our wheelchair and Terry's delivery service.
Kind regards
Eddie Manning
(Managing Director - London Express Wheelchair Hire Ltd.)
Highly recommanded
11 March 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Silaine,
Thanks for your booking, 5 star review and recommendation.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
I recommend
I recommend. Service is excellent, fast and very punctual. Friendly staff and online service works very well. Thanks to this service I was able to visit London.
2 March 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Patricia,
Thanks for your booking, 5 star review and recommendation.
We are pleased to hear that you liked our fast and friendly mobility hire service.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
Very easy to book and prompt delivery
Very easy to book and prompt delivery. Was great help
27 January 2020
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Mathaven,
Thanks for your booking, 5 star review and recommendation. We are pleased to hear that found our easy booking and fast delivery useful.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
I wouldn't use any other company for my…
I wouldn't use any other company for my stays in London.The booking process is quick and easy ,and the service is professional.What a truly excellent company I will look forward to booking with them again on my next visit
12 December 2019
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Tracey,
Thanks for your booking, 5 star review and recommendation. We are pleased that you found our service to be fast and professional.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
Excellent
On holidays from another country and with no idea where to rent with less than 24 hs notice. They were excellent, responsible and trustworthy.
11 November 2019
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Dear Alejandra,
Thanks for your booking, 5 star review and comments.
We are pleased to hear that you liked our prompt service.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
I have had an excellent service from…
I have had an excellent service from London Xpress during my visit to London, the scooter that I hired was delivered and collected on time, and I had no problems with it during my stay in the City, as I am disabled it was a lifesaver to enable me to get around on my own.
30 October 2019
Unprompted review
Reply from London Express Wheelchair Hire Ltd.
Thanks for your London Mobility Scooter Hire booking and kind comments. We are pleased to hear that you found the delivery and rental of the scooter so useful.
Kind regards
Eddie, Mikayla, Terry, Clare and Ismail
Excellent first class company they do…
Excellent first class company they do what it says on the tin
17 October 2019
Unprompted review
Of all the companies we have rented a…Best Company to rent from
Of all the companies we have rented a motorized scooter from, this is the absolute best..... they go above and beyond to make it simple .... happy to accommodate delivery and pickup...and all at reasonable rates
Thank you for making the rental easy.....
12 October 2019
Unprompted review
Excellent service from start to finish
Excellent service from start to finish, prompt delivery and easy to hire on line.
7 October 2019
Unprompted review
Great reliable trustworthy service.
19 September 2019
Unprompted review
Fantastic from start to finish
Fantastic from start to finish, very last minute booking and it was so easy.
Scooter was great and gave my mum really taste of freedom that age has robbed her of.
Will definitely use again
17 September 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.