London Express Wheelchair Hire Ltd. Reviews 

152
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

We hired a powered wheelchair for a month, my first experience with one. Everything was made smooth and painless. When the wheelchair developed a minor problem, it was replaced promptly. Delivery and... See more

Rated 5 out of 5 stars

Really brilliant service! I was injured and could not walk or stand bit had bought tickets months beforehand to attend a long looked forward festival - but these guys came to the rescue! They delivere... See more

Company replied

Rated 5 out of 5 stars

I can't recommend LEW enough. My daughter fractured her ankle 3 months ago. The crutches also caused ribcage inflammation which meant she was completely unable to walk. We used the wheelchair every si... See more

Rated 5 out of 5 stars

Excellent service from London Wheelchair Hire. Unlike other companies, they deliver the vehicles to private addresses with an exact delivery time, even on weekends. Everything worked perfectly. Sinc... See more

Company replied

Company details

  1. Wheelchair rental service
  2. Medical Equipment Supplier

Written by the company

Fast delivery of Wheelchairs and Mobility Scooters for hire in London


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(152)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Short Notice Booking

We booked a wheelchair for my mother at short notice. It was delivered and collected on time as arranged. The wheelchair was in excellent condition and was easy to handle and maneuver. The service was friendly and efficient. Will definitely use the company again.

22 August 2019
Unprompted review
Rated 5 out of 5 stars

Mobility with ease with London Express Wheelchair Hire

This was an amazing service that made the vacation of a lifetime possible. The mobility scooter was delivered to our hotel as our plane was landing. I had difficulty removing the seat ( which was totally my user error), Daniel came back to the hotel to show me how. It was so easy to to arrange for the rental online. While in Stratford-upon-Avon, a gentleman approached us to ask our opinion on the scooter and the company and it was the owner of the company, who was not putting us on the spot, but seeking an honest opinion about both the equipment and service. I can not say enough how wonderful it was to be able to go all over the UK with my fiancé because of his mobility with the scooter and how fantastic this company was to work with!

19 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent wheelchair with fantastic service

I can't recommend LEW enough. My daughter fractured her ankle 3 months ago. The crutches also caused ribcage inflammation which meant she was completely unable to walk. We used the wheelchair every single day for school runs, around the school, school trips and even the odd journey via tube into London. The lightweight wheelchair also fitted really easily into our Nissan Micra car boot. We could not have coped without it. Excellent service particularly with delivery and collection, and even amending our booking online. Many thanks LEW!

8 July 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service from this company

Amazing service from this company. They understand that people’s needs change quickly and were always happy to accommodate
These needs. The chair was in excellent quality and. Was perfect for my sons recovery. Absolutely no hesitation in recommending this company.

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Best ever

Wanted to make sure my mother got to see the sights with us. Best move we made. The wheelchair was light and easy to maneuver. Thank you so much.

28 May 2019
Unprompted review
Rated 5 out of 5 stars

Awesome.

I hired a wheelchair for my grandmother's trip to London as we were walking long distances. It was our first time using a wheelchair and it arrived within hours of ordering (at a very central London location. Wheelchair pick up was equally smooth. Recommended!

19 May 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Scooter was delivered and collected as promised. Equipment was in great condition and worked perfectly. Five Stars across the board. Thanks

14 May 2019
Unprompted review
Rated 5 out of 5 stars

We are very happy with the service

We are very happy with the service. They made the reservation process easy, and sent confirmation reminders to us prior to our arrival and departure. Delivery and pickup were on time and easy to complete! We highly recommend using London Express wheelchair hire!!!!

9 May 2019
Unprompted review
Rated 5 out of 5 stars

The service could not have been better

The service could not have been better. Friendly, helpful and efficient staff and the chair was just what we needed. I hope we won’t need a wheelchair again -but if we do, we’ll happily use London Express.

20 April 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. They met us at Kings Cross on Friday and collected from the same place on the Monday. I would highly recommend LEWH

8 April 2019
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Just brilliant. Ordered late one night, and the very next morning a nice person appeared, patiently waiting for me to crutch to the front door, brought the wheelchair in , set it up, helpfully showed me how to use its features and checked he was leaving it in a convenient place for me. It was light and easy to use and fold. The pick up was just as convenient.

25 March 2019
Unprompted review
Rated 5 out of 5 stars

The best service! Highly recommend

The service I’ve received from London Express Wheelchair Hire and esp the delivery man, Terry, is second to non.
In this day and age when everyone is so eager to just take your money and treat you like a number, this company has been a breath of fresh air. From communication, booking, extending, & the most prompt delivery I’ve ever experienced it’s been completely hassle free, however what makes these guys stand out is the overall customer service & care especially when they don’t know the circumstances and why I needed the wheelchair.

They really did make a difficult situation more bearable without even knowing it and I can’t thank them enough. I recommend anyone considering using your services to look no further and to use London Express Wheelchair hire without delay.

25 February 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional and courteous service from all the team. They very supportive and flexible which made a pretty grim time that more bearable. Thank you.

31 January 2019
Unprompted review
Rated 5 out of 5 stars

Short Notice Hire

Had to fire a wheelchair at short notice. After conversations with Eddie, agreed type and collection from their depot

We collected without fuss - used the chair (either brand new or very well maintained) and returned to depot as agreed.

It was an excellent service and the chair was in excellent condition.

Will certainly use again if needed.

Thank you for making hire so easy

5 January 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! My husband lost my mother in law’s wheel chair when we arrived in paris. And we have to go to london and stay 10 days in london. I searched on internet and found LEWH. They can provide wheelcahir under 24 hours.
Surprisingly when i arrived in hotel in london, the concierge told me that the wheelchair is already sent. And LEWH gave me extra day and free collecting fee. They helped a lot so my mom can enjoyed our holiday in london

5 January 2019
Unprompted review
Rated 5 out of 5 stars

Broken ankle!

I booked a wheelchair after unfortunately breaking my foot. We were visiting London for the weekend and booked the chair through this company.
We spoke to an advisor on the telephone who answered all our questions and then we went ahead and booked online.
We decided to collect the chair from the warehouse as it was on our way to our hotel. The traffic on M4 was ridiculous and we thought we wouldn’t make it in time before they closed. We called them and they stayed open for us to collect.
The wheelchair itself was lightweight, easy to manoeuvre and portable.
I hope I won’t need one again but if I do or anybody else do I would not hesitate to recommend this company.
Excellent cusotmire service. Excellent product and excellent price. Thankyou.

4 January 2019
Unprompted review

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