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London Box Office Reviews 

121
•
TrustScore 4.5 out of 5

4.6

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a truly great experience with this company. Many people consistently find the official website extremely user-friendly and simple to navigate when searching for available live events. Reviewers often point out that the online system works quickly and smoothly without causing any unnecessary complications. Some people also noted that it is very easy to view the detailed theatre seating layout and interactive floor plans. Customers genuinely appreciate the transparent pricing, great promotional offers, and clear details provided for various shows. Many visitors frequently express very high satisfaction with the overall smooth and reliable booking experience today.

What people talk about most

Booking process

People report positive experiences with booking process, highlighting a straightforward, efficient, and very... See more

User experience

Customers report a high level of satisfaction with the user experience. Reviewers frequently highlight that... See more

Website

Clients share positive opinions on website, highlighting the straightforward booking process and easy... See more

Price

Consumers find price to be a positive aspect, noting excellent price tickets and transparent pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to view seating and prices, so you can book what you can afford, any restriction is shown before you book. Email came through straight away with tickets attached and confirmation number. Really... See more

Rated 5 out of 5 stars

I've booked my tickets via London Box office and everything worked flawlessly. Tickets arrived immediately after the order via email and entry to the theatre worked immediately. Also the musical was g... See more

Rated 5 out of 5 stars

We only go to the theatre when we visit London at Christmas so always a worry on picking the correct seats. Excellent site so easy to work the floor plan to make sure I got a great seat but also o... See more

Rated 5 out of 5 stars

It was easy on the computer but could be easier on the phone however, I got what I wanted and without any fuss

Company details

  1. Event ticket seller

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

121 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(121)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast ticket delivery, reliable ticket provider

I've booked my tickets via London Box office and everything worked flawlessly. Tickets arrived immediately after the order via email and entry to the theatre worked immediately. Also the musical was great. I can recommend London Box Office as they seem very reliable to me.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Good ticket site

Good ticket site. Reliable and fast. Able to quickly downlad and print hard copy as backup. For preference, will use this again.

22 August 2025
Unprompted review
Rated 3 out of 5 stars

OK but not great

OK but not great. Refused payment card twice and lost chosen seats due to timeout. Checked card with issuer and confirmed no problems. Had to start again and use alternative card. Eventually successful but time consuming!

19 August 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE. Faulty System Causes Double Booking losessystem crashed part way through…

The system crashed part way through booking so started again and it doubled booked and double debited my account. Enforced a 20% charge to refund. DO NOT USE THIS BOOKING SYSTEM. Best to contact theatre direct.

13 July 2025
Unprompted review
London Box Office logo

Reply from London Box Office

Hello,

I would like to apologise on behalf of London Box Office with the way your request has been dealt with.

I can see there was an issue during your first booking attempt and our technical team is looking into this right now to get this fixed once for all.

You should have never been charged an admin fee to cancel your first booking and this fee has now been fully refunded.

Again please accept our sincere apologies for the inconvenience this may have caused.

Enjoy the show,

London Box Office Customer Service Team

Rated 1 out of 5 stars

Do not use

Do not use! Massively overpriced and refused to price match even though they claim to.

Over £15 extra per ticket. Go direct to lw theatres.

29 May 2025
Unprompted review
London Box Office logo

Reply from London Box Office

Hello,

We're only just discovering this review which we find unfair as we've never refused to honor your request to match the price you had found on LW Theatres although our Price Match Guarantee didn't actually apply to the the tickets you had booked.

I believe the price difference was actually refunded for the two bookings you had made with us.

All the best,

LondonBoxOffice Customer Service Team



Rated 5 out of 5 stars

Great Night out

Set in a pub with good music, great story and very interactive… recommend and would see again! You will feel great after seeing this, everyone was standing at the end.

24 May 2025
Unprompted review
Rated 2 out of 5 stars

AVOID London Box Office Agency.

I booked a show 2 days in advance then needed to cancel. £250 for 2 tickets. Contacted them 4 times, no reply no doubt keeping my money. I advise others to stay away from London Box Office and book with more commercial agents who also recognise booking mistakes can be made and refunds needed. Not interested in customers.

11 April 2025
Unprompted review

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