London Box Office Reviews 

121
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a truly great experience with this company. Many people consistently find the official website extremely user-friendly and simple to navigate when searching for available live events. Reviewers often point out that the online system works quickly and smoothly without causing any unnecessary complications. Some people also noted that it is very easy to view the detailed theatre seating layout and interactive floor plans. Customers genuinely appreciate the transparent pricing, great promotional offers, and clear details provided for various shows. Many visitors frequently express very high satisfaction with the overall smooth and reliable booking experience today.

What people talk about most

Booking process

People report positive experiences with booking process, highlighting a straightforward, efficient, and very... See more

User experience

Customers report a high level of satisfaction with the user experience. Reviewers frequently highlight that... See more

Website

Clients share positive opinions on website, highlighting the straightforward booking process and easy... See more

Price

Consumers find price to be a positive aspect, noting excellent price tickets and transparent pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to view seating and prices, so you can book what you can afford, any restriction is shown before you book. Email came through straight away with tickets attached and confirmation number. Really... See more

Rated 5 out of 5 stars

I've booked my tickets via London Box office and everything worked flawlessly. Tickets arrived immediately after the order via email and entry to the theatre worked immediately. Also the musical was g... See more

Rated 5 out of 5 stars

We only go to the theatre when we visit London at Christmas so always a worry on picking the correct seats. Excellent site so easy to work the floor plan to make sure I got a great seat but also o... See more

Rated 5 out of 5 stars

It was easy on the computer but could be easier on the phone however, I got what I wanted and without any fuss


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

121 reviews

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No recent history of asking for reviews

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4.6

All reviews

(121)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wouldn't give them a Star if I…

I wouldn't give them a Star if I could,just been to Abba Voyage show yesterday.I travelled from Northern Ireland to watch the show.I had selected seats on their website C103 and C104 and whilst it said dance floor on the eticket I assumed they would be still seats as they were numbered.when I got to the venue I was informed that these were standing tickets,My wife and myself are Senior citizens that's why I booked seats.They charged me for seats and left us standing !!! Don't be caught by this company !!!.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Well done London Box Office the venue but the…

I’ve yet to go to the venue but the booking procedure was quick and easy and the big plus, I got the tickets by email in less than 2 minutes after payment confirmation. The bonus is not being forced to download an app or having to wait for the tickets to arrive 48 hours before the show. Well done London Box Office

23 January 2025
Unprompted review
Rated 1 out of 5 stars

The London Box Office - Overcharging

This company have overcharge for theatre tickets and will not allow a cancellation. I thought they were part of the Palladium ticket office, my mistake. I overpaid for tickets and it is impossible to contact them by phone. Don't believe comment on the web site that they answer phone call, it not true. The only communication is by email. This takes 48 hours for them to reply and their response will be that it is too late to cancel.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Very easy and fast to book tickets

Very easy and fast to book tickets. Question,
I dubble booked so I have also tickets for the show 241130 kl. 0730. Booking ID 21176084 Stalls - seat info Q3 + Q4. Is there anything to do about this ?

20 October 2024
Unprompted review
Rated 4 out of 5 stars

Good but didn't work on first try

A good experience but on first try it didn't accept my bank card deets and asked me to input them again no idea why but that got me worried to begin with as you hear of stories of scams where you end up paying twice. So I cancelled and switched from using my phone to the laptop. This time it worked and I could more easily see the padlock which confirms it to be a secure connection.
Other than that, best ticket prices at GBP75.00 each for brilliant stalls seats (Row C). Thank you.

26 August 2024
Unprompted review
Rated 4 out of 5 stars

It was quick and easy.

It was quick and easy. Our tickets were more expensive than the “headline” price, but cheap tickets were indeed available if you wanted to sit that far back with a restricted view.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this Scalper

Avoid this Scalper and goto the theatres own website, as its about £20 cheaper per ticket..
We paid an extra £60 for three tickets to see My Neighbour Totoro. Money we can ill afford to lose. LBO had sent me an email about the show which I had clicked and bought tickets through, assuming it was a legit theatre link. I realised about 30 seconds after I had paid them that I had just been overcharged £20 each ticket, we could have bought cheaper tickets and got better seats, from the theatres own website! I now feel Horrible, I have never been conned like this before! Save yourself a whole lot of pain, avoid them at all costs.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Website easy to use

Website easy to use. No handling fees. Received email confirmation and ticket immediately after paying. Highly recommend

27 February 2024
Unprompted review
Rated 1 out of 5 stars

Haven't received tickets for show that…

Haven't received tickets for show that is tonight despite repeated emails asking for help. No way to contact them directly.

24 February 2024
Unprompted review
London Box Office logo

Reply from London Box Office

Hello,

First of all, I would like to emphasize that the reviews left on Truspilot should be taken with caution.

Indeed, mainly unhappy customers relieve themselves on this platform and truspilot uses these reviews to damage the reputation of our company.

This tactic is implemented by trustpilot to force us to subscribe to a subscription of between £250 euros to £700 per month in order to be able to offer all our customers the opportunity to review our services and thus dilute bad reviews and give a better image more representative of the quality of our services.

To have a reliable opinion of the quality of our company, we invite you to go to Feefo, a competing and cheaper platform which lists all the reviews, good or bad, that we receive every day.

All the best,

London Box Office Customer Service Team

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