The London Brow Company Reviews 

269
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Really impressed with the customer service I received from The London Brow Company. The team were helpful and understanding and went above and beyond to resolve my issue. Thank you to the team for you... See more

Rated 5 out of 5 stars

Amazing products and lovely, friendly customer service and support. High quality products make such a difference to client results and I love that London Brow is sustainable, vegan and cruelty free. N... See more

Company replied

Rated 5 out of 5 stars

I have been speaking with Michael for a few months now getting all the right information needed and he is so lovely and so polite and friendly amazing at his job! So patient and nothing is to much, re... See more

Company replied

Rated 5 out of 5 stars

I am doing my brow lamination, tinting and waxing course through London Brow Company. The content and format of their online course is fantastic. The kit that I received along with the course is brill... See more

Company replied

Company details

  1. Beauty product supplier
  2. Beauty Products Wholesaler
  3. Beauty therapy college
  4. Cosmetics Industry
  5. Gift shop
  6. Health and beauty shop

About The London Brow Company

Written by the company

Shop pro range Shop Home range professional training FIND A SALON

Pioneers in Brow Lamination!

Founded by Leigh and Nick Blackwell, we stand at the intersection of beauty expertise and environmental consciousness. Our journey is driven by a passion for the beauty industry and a profound respect for our planet.

Our story took an exciting turn during Leigh's global travels, where she discovered the innovative concept of brow lamination. Recognising its potential, we became pioneers in the industry, proudly becoming the first company to introduce brow lamination to the UK and USA.

However, our commitment goes beyond innovation. We identified a gap in the market for products that align with our values - natural, vegan, and cruelty-free solutions that support the growth of small beauty businesses.

Determined to create positive change, The London Brow Company was born. With a UK-based laboratory, we diligently research and craft products using sustainable, plant-based ingredients. Beyond our product line, we offer accredited courses in brow lamination, ensuring professionals have access to comprehensive, ethical solutions.

At The London Brow Company, we're not just enhancing beauty; we're elevating the industry standards while nurturing a healthier relationship with our planet. Join us as we continue to shape a world of beauty that radiates both inside and out.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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4.9

All reviews

(269)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery and perfect product!

4 October 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hi Millie

Thank you for the fantastic feedback! We're delighted to hear that you enjoyed fast delivery and that the product met your expectations. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon! 😊

Many thanks,
The LBC Team x

Rated 5 out of 5 stars

Great product range and stylish…

Great product range and stylish accessories.
Quick and speedy checkout

1 October 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hi Lauren!

Thank you for your wonderful review! We're so glad you enjoyed our product range and found the checkout process to be quick and easy. Your support means a lot to us, and we can't wait to see you back for more stylish accessories! If you have any questions or need assistance, we're always here to help. 😊

Many thanks,
The LBC Team x

Rated 5 out of 5 stars

great company fast delivery

4 October 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hi Beauty of Weybridge,

Thank you for your kind words! We’re so glad to hear you had a great experience with us and that your order arrived quickly. Providing excellent service is a top priority for us, and we’re thrilled we could meet your expectations. If you need anything else, don’t hesitate to reach out!

Many Thanks,
LBC Team x

Rated 5 out of 5 stars

Wonderful system that is actually…

Wonderful system that is actually waterproof! Will be purchasing again

27 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Kiki,

Thank you for your fantastic review! We’re so glad to hear that you’re loving our waterproof system and that it’s working perfectly for you. Knowing you’ll be purchasing again is the best compliment we could receive! If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to serving you again soon :)

LBC Team x

Rated 5 out of 5 stars

Fab brow lamination products

Fab brow lamination products

30 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Erin,

Thank you for your kind words! We're so glad to hear you’re loving our brow lamination products. Your satisfaction is our top priority, and it’s great to know they’ve made a positive impression. :)

LBC Team x

Rated 5 out of 5 stars

Solution lifted fast and made brows and…

Solution lifted fast and made brows and lashes super silky

25 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Consumer,

Thank you for your wonderful feedback! We’re thrilled to hear that the solution worked quickly and left your brows and lashes super silky. It's great to know our product is delivering the results you’re looking for! If you have any questions or need further assistance, we’re always here to help.

LBC Team x

Rated 5 out of 5 stars

Great products

Great products

3 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Nikki,

Thank you for taking the time to leave us a 5* review, we are so happy you think our products are great and we hope to serve you again in the future!

LBC Team x

Rated 5 out of 5 stars

amazing products

20 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Yemeina,

Thank you so much for taking the time to leave us a 5* review, we really appreciate it and we are so happy you love our products!

LBC Team x

Rated 5 out of 5 stars

Amazing product

Amazing product, great results, and no wait for washing post procedure. Hands down the best product we’ve used at my business.

16 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Tiffany,

Thank you so much for your fantastic review! We’re thrilled to hear that our product has been such a game-changer for your business, delivering great results with no wait time for washing post-procedure. It’s an honour to know it’s the best product you’ve used! If you ever need anything or have questions, we’re here to help!

LBC Team x

Rated 5 out of 5 stars

Amazing Products

Products, where delivered in good time, packaging looks amazing can't wait to try these new products.

14 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Tia,

Thank you so much for your feedback! We’re delighted to hear your order arrived promptly and that you’re impressed with the packaging. We can’t wait for you to try the new products, and we’re confident you’ll love them! If you have any questions or need assistance, feel free to reach out. Enjoy!

LBC Team x

Rated 5 out of 5 stars

Absolutely love the London brow…

Absolutely love the London brow company, I use all their brow products and wouldn’t go anywhere else! ✨

13 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Georgia,

Thank you so much for your lovely review! We are so grateful to have you as such a loyal customer and it makes our day to hear you enjoy our products. Have the best day!

Warm regards,
LBC Team x

Rated 5 out of 5 stars

Best products

Best products

28 August 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hi Khya,

Thank you for taking the time to leave a 5* review, we are so glad you like our products!

All the best,
LBC Team x

Rated 5 out of 5 stars

Amazing products, excellent values

I am obsessed with the brow lami product range and am looking into switching over my lash lift products to them too. Great company that shares my values for cruelty free beauty they’re a must have in my salon.

11 August 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Rachel,

Thank you so much for taking the time to leave such a kind review, it really makes our day to read this and we really appreciate it! We are so glad you are part of the family now!

All the best,
LBC Team x

Rated 5 out of 5 stars

Everytime I order from the London brow…

Everytime I order from the London brow company my experience is second to none. From the products to the service and how fast it’s delivered, I swear by their wax it’s honestly the best I’ve ever used!! I feel they’re ahead of the game and keep producing the goods! Will never stop using them 🤍✨

6 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Morgan,

Thank you so much for your awesome review!! This has made our day to hear! We hope to always exceed your expectations and we are so glad you are part of our LBC family :)

All the best,
LBC Team x

Rated 5 out of 5 stars

I am obsessed with the London brow…

I am obsessed with the London brow superfood oil, really helped my brows to grow after allot of them fell out! I wish I could attach a photograph to this to show you the difference it has made. Love all of your products especially the wax pot which will look amazing in my beauty room Xx

6 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Lyla,

Thank you so much for your awesome review, that's great to hear the Elixir has helped grow out your brows! We are so happy to have you as a loyal customer, so thank you!

All the best,
LBC Team x

Rated 5 out of 5 stars

very good products and service

very good products and service
highly recommend
Paula

6 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Paula,

Thank you for your 5* review and for recommending us, we are so glad you enjoy our products and service and we look forward to serving you in the future :)

All the best,

LBC Team x

Rated 5 out of 5 stars

This product worked the best

This product worked the best. So easy to use. Love it

2 September 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Susan,

Thank you so much for taking the time to leave a lovely review. We’re thrilled to hear that the product worked so well for you and that you found it easy to use. Knowing you love it makes all our efforts worthwhile! If you ever need anything or have more to share, we’re always here to help.

Have a lovely day :)

LBC Team x

Rated 5 out of 5 stars

These products look professional and…

These products look professional and smell amazing.

24 August 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Caroline!

Thank you for your lovely feedback! We're so happy to hear that you find our products both professional in appearance and delightful in scent. We put a lot of care into every detail, and it's wonderful to know you’re enjoying them. If you ever need anything or have more thoughts to share, we’re always here to help!

Have a great day!

LBC Team x

Rated 5 out of 5 stars

Amazing company

Amazing company, always buy from them. Their service is always exceptional and I always have an amazing experience shopping with them.

29 July 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey Sndz!

Thank you for being such a loyal customer! We're absolutely delighted to hear that you always enjoy shopping with us and that our service consistently exceeds your expectations. It’s customers like you who inspire us to keep striving for excellence. If you ever need anything, we’re just a message away. Looking forward to continuing to serve you!

All the best,
LBC Team x

Rated 5 out of 5 stars

Prompt response when ordered wrong item…

Prompt response when ordered wrong item with direct instructions

21 August 2024
Unprompted review
The London Brow Company logo

Reply from The London Brow Company

Hey A,

Thank you for your review! We’re glad you found our response prompt when you ordered the wrong item. Providing fast assistance is important to us, and we’re pleased we could help resolve the issue quickly. If you ever need further assistance or have any questions, please don’t hesitate to reach out.

Best regards,
LBC Team x

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