I spoke to a nice young man called Derrick (hope I didn't spell it wrong) who was polite,friendly and helpful. We did the business part of the job then he spent extra time just having a friend chat. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... See more
Company replied
I had this item bought for my upcoming birthday, when I saw the email I thought it would make an excellent companion to the S. S. Cairo coin set I had previously purchased, thanks for giving me the op... See more
Company replied
All good, lovely product and well presented/packaged. Only down side, recieved telephone call, email, text message with 24 hours of receiving coin. Hardly time to enjoy the item, feels a little exc... See more
Company replied
Company details
- Coin dealer
- also in
- Collectibles Shop
About The London Mint Office
Written by the company
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Contact info
Carew Street 1, SE5 9DF, London, United Kingdom
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4.6
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The London Mint Office
Hi Mike
Thank you for your great review! We're so pleased to hear that you were happy with both the packaging and the speed of delivery. We appreciate your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Coin arrived within the time frame…
Coin arrived within the time frame given. The product was as described, and very impressively packed
Would recommend to others
18 July 2026
Unprompted review
Reply from The London Mint Office
Hi James
Thank you for your wonderful feedback! We're so pleased to hear that your coin arrived on time and was exactly as described. We truly value your recommendation.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent customer service so helpful.
Excellent customer service so helpful.. very happy with my purchase will definitely order again..
2 July 2026
Unprompted review
Reply from The London Mint Office
Hi Terri
Thank you for your wonderful review! We're so happy to hear you received excellent customer service and are very happy with your purchase. We truly appreciate your kind words and look forward to your next order.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Awful experience trying to get my money…
Awful experience trying to get my money back after returning coins with a no quibble guarantee policy.
Took over 3 months to get my money.
I informed them I was going to contact the financial ombudsman after they sent me threatening correspondence saying I hadnt paid any money. Wouldnt trust them or deal with them again!!!
21 April 2026
Unprompted review
Reply from The London Mint Office
Good Morning Mrs Headlam,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.
We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your account details so we can review this for you.
Kind Regards,
Tanith
Customer Experience Manager
Love it!
Received my Battle of Britain gold layered commemorative coin promptly. It came in a great presentation pack with all the relevant documentation. I'm happy!
11 July 2026
Unprompted review
Reply from The London Mint Office
Hi Warren
Thank you for your wonderful review! We're so happy to hear that your Battle of Britain coin arrived promptly and that you appreciate the presentation folder and documentation. We're delighted that you're happy with your purchase!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
The initial issue that I had with
The initial issue that I had with London Mint Office was that eventually picked up and resolved nicely. Great customer care improvement
3 July 2026
Reply from The London Mint Office
Hi Martyna
Thank you for your valuable feedback! We're so pleased to hear that the initial concern you experienced was ultimately resolved to your satisfaction. It's wonderful to know that you've noticed an improvement in our customer experience. We truly appreciate your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Stanley
Thank you so much for your wonderful review! We're thrilled to hear you had such a brilliant experience. Your kind words and support mean a great deal to us.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Staff are very helpful and…
Staff are very helpful and knowledgeable to my requirements
3 July 2026
Unprompted review
Reply from The London Mint Office
Hi Mr Boughey
Thank you for your kind review! We're so pleased to hear that our team was helpful and knowledgeable in assisting with your requirements. We truly appreciate your positive feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Merryl
Thank you for your fantastic review! We're so happy to hear that placing your order was easy and that your delivery arrived quickly. We truly appreciate your feedback.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Marco
Thank you for your 5* review! We're glad you enjoyed your experience and we appreciate your positive feedback!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Great service very quick delivery
10 July 2026
Unprompted review
Reply from The London Mint Office
Hi Val
Thank you for taking the time to share your positive experience! We're so pleased to hear that you received great service and very quick delivery. We appreciate your feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
I have been waiting for a £150 refund…
I have been waiting for a £150 refund for more than 4 weeks, this company is very good in taking your money, but when it comes to refunds is the worst that I have experienced, loads of excuses for a £150 refund, what a shame! This is the way they treat their customers, I will never ever purchase anything from them!
16 July 2026
Unprompted review
Reply from The London Mint Office
Good Morning Mamadu,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you've experienced a delay in receiving your refund. We understand how frustrating this is, particularly when you've been waiting longer than expected.
We'd like to investigate your account and help bring this matter to a resolution. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your details so we can review your refund and update you directly.
Kind Regards,
Tanith
Customer Experience Manager
Thank you really helpful and theasy to…
Thank you really helpful and easy to get along with I always buy coins from you my new collection the Disney one
8 July 2026
Reply from The London Mint Office
Hi Charlean
Thank you for your wonderful feedback! We're so pleased to hear that you find our service helpful and easy to interact with. It's fantastic to know that you always choose us for your coin purchases and that you're enjoying your new Disney collection.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
excellent overall
15 July 2026
Unprompted review
Reply from The London Mint Office
Hi Michael
Thank you for your excellent review! We're delighted to hear you had such a positive experience with The London Mint Office. Your kind words and support mean a great deal to our team.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Kristof
Thank you for your kind review! We're delighted to hear that you were pleased with our excellent and fast delivery service. We really appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Awaiting delivery
I have yet to receive the coin so cannot make a full analysis. I would sooner wait until the coin has been delivered
8 July 2026
Reply from The London Mint Office
Hi David
Thank you for your kind feedback! We hope you’re pleased with your purchase when it is delivered. We look forward to hearing your thoughts once you’ve had the opportunity to receive and enjoy your coin.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Good service
Good service, secure delivery well packaged overall a nice piece that completes my collection.
10 July 2026
Unprompted review
Reply from The London Mint Office
Hi
Thank you for your wonderful review! We're so pleased to hear you received good service and that your delivery was secure and well packaged. We're delighted that the piece completes your collection!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Very easy to deal with
15 July 2026
Unprompted review
Reply from The London Mint Office
Hi Neil
Thank you for your wonderful review! We're so pleased to hear that you found us very easy to deal with. We really appreciate your feedback and look forward to helping you again in the future.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
You never give price of thpricee thing you…
You never give price of the thing you send through thepost
19 May 2026
Reply from The London Mint Office
Good Morning Trevor,
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed.
We appreciate your feedback regarding pricing information. We always aim to provide our customers with clear and transparent details about our products and pricing, and we're sorry if this wasn't your experience.
If there is anything you'd like us to clarify or if you have any questions about any items you've received, please don't hesitate to contact our Customer Experience team on 0330 024 1001, who will be happy to help.
Kind regards,
Tanith
Customer Experience Manager
Great product and service no pressure…
Great product and service no pressure to buy product
1 July 2026
Reply from The London Mint Office
Hi Thomas
Thank you for your fantastic review! We're delighted to hear that you were pleased with both our products and the service you received. We truly value your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.