Londonrd Reviews 88

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

ZERO STARS! Under NO circumstances order anything from this company. I ordered a five piece set of iron wine cradles for hanging on wall. Eventually received just one piece. Numerous emails sent and... See more

Rated 1 out of 5 stars

ZERO stars - Ordered exercise mat 3 weeks ago - no confirming email - no response from customer services - they've taken my money but I have no product and can't get hold of anyone after three weeks -... See more

Rated 1 out of 5 stars

Londonrd should not be allowed to trade I did not know about trust pilot therefore was unaware about dealing with them. I ordered two shirts.Two week later I received two shirts, very thin, cheap mate... See more

Rated 2 out of 5 stars

Even though in the website says that the jacket I bought was Premium PU faux leather with polyester lining, when it arrived, the label said 100% polyester. Very expensive site for such quality. Also,... See more


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1.7

Bad

TrustScore 1.5 out of 5

88 reviews

5-star
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1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Very disappointing

Very disappointing. Everything looks great on website and great prices. Chose a short smart jacket size medium. I am not a large person 12 -14 usually fits me well. I could not even do this jacket up. I asked for a refund, I was told I could keep the jacket and choose something else. I just wanted a refund. I asked for the return address, I was not given it, so sent it to the “return” address on outside of the parcel I received,
I sent it with tracking. When I said it had arrived I was told I had sent it to the wrong address and should have sent to the return address in China! I am told I can get a 25% refund. This a warning. Sizing all wrong and hopeless customer service.
l

2 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY, these are shein quality clothes but about 5 times the price. Please do not waste your money on these clothes, extremely poor quality, you have no way of sending them back, I have emailed them loads of times, the only email I got back was to offer me 20 % off the sham of a coat I ordered, I told them I would accept 50% and would wear as a houseboat, believe me that is all would be any good for, absolutely nothing like the photo, I ordered for a funeral but absolutely no good at all, it would put photos but reviews not able to, avoid wasting your money

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I tried to cancel my order within 5 minutes with no luck . No communication from the company, ignoring all my emails .
The name gives you the impression that it's British. It's not . Everything from China . Took 2 weeks to get here .
I ordered a shower caddy £30 it's absolute rubbish . I don't think it will last plus it's supposed to be rust proof. I doubt it . The bottom of the tray is very sharp .
It will probably go in the bin

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for item

Still waiting for item - false tracking information but now realise item is coming from China so expect it to be nothing like photo and if it eventually arrives will probably end up in the bin
Do not use this site !

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Not UK site

Like other customers, I wish I had read the reviews.
The site appears to be in uk and yet I had no idea this was an international order.
Like other reviews, the tracking does not work and it seems the item will not arrive for when it was needed.
I am now very concerned about the return/ refund process
I have been informed the item has just been dispatched and yet it was ordered a week ago and I have had previous update indicating the item was in transit with a tracking number that didn’t work

26 March 2026
Unprompted review
Rated 3 out of 5 stars

Ordered, but Jacket coming from China!

Before I ordered a lightweight outdoor jacket, I wrote to 'Londonrd' asking about cleaning instructions. Both e-mails went unanswered. Nevertheless, I liked the style of the jacket and, having checked the retailer's rating on TrustPilot (3.8%), I duly ordered.
To my surprise, the tracking indicated that the jacket is being shipped from China!! Had I known that this was the case, I probably would have shopped elsewhere. In the past, I have often found that sizing for clothing made in China is smaller than Western sizes.
I am now waiting, with a degree of trepidation, for my jacket to arrive from China. I will post a follow-up review once the jacket has arrived.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE: Absolute Scam Site - Fake Waldorf Dolls

Total scam. Advertised a beautiful handmade Waldorf doll but sent a low-quality plastic imitation. This site is deceptive and uses misleading imagery. Avoid at all costs!

23 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are very sorry to hear that the doll you received did not meet your expectations. At Londonrd, we aim to provide high-quality products that match our descriptions perfectly, and it sounds like something went wrong here.

We would like to resolve this for you immediately. Please contact us at info@londonrd.com with your order number so we can look into this and offer you a full refund or a suitable solution. Our apologies for the disappointment.

Rated 2 out of 5 stars

Wish id read these first

Wish id read these first. Swimsuit... certainly NOT worth the £34 & site made out it was a UK situated.
No correspondence as yet regarding return

18 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are very sorry for the delay in correspondence regarding your return. This is not the standard we aim for at Londonrd, and we sincerely apologize for the frustration.

We want to settle this for you today. Please contact us at info@londonrd.com with your order number. We will prioritize your request and provide you with the return instructions immediately. Our apologies for the misunderstanding regarding our location; we are working to make this clearer on our site.

Rated 1 out of 5 stars

Absolutely diabolical

Absolutely diabolical. If I could give these zero stars or a negative number of stars, I would. Product nothing like the pictures, terrible cheap quality and no communication when trying to arrange a return. Looking at other reviews it would be a pointless exercise. 50 quid for a duster.

20 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are sincerely sorry to hear that you are unhappy with the quality of your product and that you feel our communication has been lacking. This is certainly not the standard we aim for at Londonrd.

We want to resolve this for you immediately. Please reach out to us at info@londonrd.com with your order number, and we will prioritize your return and refund process today. We value your business and hope to make this right.

Rated 1 out of 5 stars

Jacket came but is nothing like how the…

Jacket came but is nothing like how the images shown as the material is extremely cheap and they were originally charging 100 for the jacket another issue that I requested a return and they still haven't responded

19 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for your feedback. We are very sorry to hear that the jacket did not meet your expectations and that you haven't received a response regarding your return yet. This is certainly not the level of service we aim for at Londonrd.

We would like to resolve this immediately. Please contact us at info@londonrd.com with your order number, and we will make sure your return is processed right away. Our apologies for the delay and the inconvenience.

Rated 1 out of 5 stars

No notification on delivery

I have Orderd a leather jacket and I have not yet recieved a delivery notification yet and also when I try to track with the number it is not valid do you think I have been frauded

14 March 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Hello, thank you for reaching out. We can assure you that you have not been defrauded. We take all orders at Londonrd very seriously. Sometimes tracking numbers take 24-48 hours to update in the carrier's system, or there might be a typo in the notification email.

Please contact us immediately at info@londonrd.com with your order number. We will track your leather jacket for you manually and provide you with the correct status right away. Our apologies for the confusion!

Rated 5 out of 5 stars

Found my new favorite jeweler

I am so glad I stumbled across this site. The selection is fantastic and the prices are very competitive for the quality you get. I've already started a wish list for my Christmas hints! if you want classic, well made jewelry that feels timeless, you really can't go wrong here.

10 January 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Thank you for your wonderful review. We are delighted to hear that you have discovered our collection and appreciate the quality and value we strive to provide.

It is great to know that you have already started a wishlist for the holiday season. We take pride in offering timeless, well-crafted jewelry and look forward to helping you with your future orders.

Warm regards,

Team Londonrd

Rated 5 out of 5 stars

Excellent gift for my daughter

I bought a pair of birthstone studs for my daughter's graduation and she absolutely loves them. They are the perfect size, not too flashy but they definitely stand out. The fact that it's family run business really shows in the personal touch they put into their service.

2 January 2026
Unprompted review
Londonrd logo

Reply from Londonrd

Here is a concise response in English for Londonrd, without emojis:

Response from Londonrd:

Thank you for your kind review. We are honored to have played a small part in your daughter's graduation and are delighted to hear that she loves her birthstone earrings.

As a family business, we take great pride in providing personal attention to our customers, so it is wonderful to know that this reflected in your experience. We appreciate your support.

Warm regards,

Team Londonrd

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