London Sake Reviews 

410
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product range, fast order processing, and incredibly secure packaging that ensures delicate bottles arrive safely and intact. Consumers also appreciate the helpful tasting notes, smooth website navigation, and efficient service that makes buying gifts very straightforward. However, some people mentioned issues with delivery delays, tracking updates, or occasional problems with courier communication. A few customers experienced temporary shipping setbacks caused by external delivery services or transit bottlenecks during peak periods. Despite these occasional hurdles, buyers remain highly satisfied with the overall purchasing journey and quality offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the delicious taste, great variety, and... See more

Order

Users describe positive interactions with order, highlighting that the process is easy and efficient, with... See more

Service

Reviewers highlight positive aspects of service, noting that orders are processed quickly and efficiently... See more

Quality

Customers had positive experiences with quality, noting that purchases matched website descriptions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Purchase matched description and pictures on website, items were good quality. Kept informed about delivery schedule. Items arrived well packaged and included information on how to store the sake. Onl... See more

Rated 5 out of 5 stars

No hesitation in awarding this company five stars. They care about their sake and about their customers. Orders are processed quickly and efficiently. The sake is well packaged and arrives intact.... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine shop
  2. also in
  3. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(410)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No response at all!!!

Ordered a bottle of sake on 24th September (order number 11396). The sake was never delivered and I got a message from DPD saying the parcel can no longer be delivered on the 3rd of October (tracking benumbed 1597 6978 943 726). Since then have emailed London Sake three times and got no reposne. Is this how your deal with situations?

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Quick response to an inquiry I made about an urgent delivery and the shipment was made as soon as I placed the order and received the bottles the next day.

17 September 2024
Rated 5 out of 5 stars

Quick response and turnaround

I needed about 20 bottles as gifts quite urgently and got in touch. They got back to me very quickly and managed to get this shipped and delivered to me right when I wanted them. Well packed and I think the information provided on the website was great, would definitely order again from them

4 September 2024
Unprompted review
Rated 4 out of 5 stars

First rate delivery

First rate delivery. From order to delivery was less than 4 days. Great experience with the variety of flavours. Just a tad expensive I'd think. Otherwise, great quality. Enough for 2 to 4 people to sample.

29 August 2024
Rated 1 out of 5 stars

The most atrocious order processing I…

The most atrocious order processing I have ever experienced from a Webshop. I’m writing this after being prompted to write a review and I still haven’t even received the product I ordered (a premium sake from the website also being forced to pay a next day delivery fee too)!

I placed an order and was told it would be shipped on 19 August due to their summer closure, on 21 August I received a notification it had been prepared and after checking in with London Sake was notified that the order pick-up by DPD was being delayed further. 2 days later, on 23 August I was finally notified of next day delivery and today, 24 August after being notified it was coming at 11:18-12:18 it is still not here at 19:47. After tracking the delivery driver circling around 2 neighbouring towns (each 30mins away) for most of the afternoon, I now see that he couldn’t find our address. Absolutely shocking and no apology or follow up from London Sake.

I wouldn’t trust their service ever again.

21 August 2024
Rated 1 out of 5 stars

Total lack of customer support

This is my second purchase. The first transaction was trouble free and the recipient was delighted. Hence my return. Delivery is not the quickest so I was not aware of non delivery until the request for a review arrived. Apparently Parcelforce had taken it to a Post Office but not left a card. Interestingly the video doorbell did not show a delivery had been attempted and the house was attended. Despite many emails, no telephone number could be found, no response has been received. Eventually, thanks to a chatbot, the location of the parcel was found and the discovery that the parcel had not yet been returned to sender. The Post Office have arranged to hold the parcel until we can collect. All of this without any response from London Sake!!!!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfect 😊

I love the flavour. I loved the way everything was packed and the instructions about how to store it, they were really helpful because I have no idea about it. I never tried sake before and now, so far, I am having a little bit with every meal. Thank you so much 😊

17 July 2024

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