London Sake Reviews 

410
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product range, fast order processing, and incredibly secure packaging that ensures delicate bottles arrive safely and intact. Consumers also appreciate the helpful tasting notes, smooth website navigation, and efficient service that makes buying gifts very straightforward. However, some people mentioned issues with delivery delays, tracking updates, or occasional problems with courier communication. A few customers experienced temporary shipping setbacks caused by external delivery services or transit bottlenecks during peak periods. Despite these occasional hurdles, buyers remain highly satisfied with the overall purchasing journey and quality offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the delicious taste, great variety, and... See more

Order

Users describe positive interactions with order, highlighting that the process is easy and efficient, with... See more

Service

Reviewers highlight positive aspects of service, noting that orders are processed quickly and efficiently... See more

Quality

Customers had positive experiences with quality, noting that purchases matched website descriptions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Purchase matched description and pictures on website, items were good quality. Kept informed about delivery schedule. Items arrived well packaged and included information on how to store the sake. Onl... See more

Rated 5 out of 5 stars

No hesitation in awarding this company five stars. They care about their sake and about their customers. Orders are processed quickly and efficiently. The sake is well packaged and arrives intact.... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine shop
  2. also in
  3. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(410)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Way to Try Sake

Got the subscription which was quick to arrive and got me to try new sake I've never had before.

10 June 2024
London Sake logo

Reply from London Sake

Thanks for the kind words. Kanpai!

Rated 5 out of 5 stars

I was impressed by the speed an…

I was impressed by the speed an helpfulness of the people, this was a present and was rushed through, I wont hesitate to use them again or recommend

10 June 2024
London Sake logo

Reply from London Sake

Thank you for the recommendation. Kanpai!

Rated 5 out of 5 stars

London Sake

London Sake. Fantastic service. Super quick delivery, comes with great information about keeping and tasting Sake.

29 May 2024
London Sake logo

Reply from London Sake

Thanks for the kind words. Kanpai!

Rated 5 out of 5 stars

Great range and responsive service

Great range and responsive service.

I ordered two bottles but they only had one in stock. London Sake got in touch quickly with a number of options and had my order updated and shipped almost immediately after I decided which one I wanted.

9 April 2024
Rated 5 out of 5 stars

Trusted seller!

This was the 2nd time I ordered a set of Sake from "London Sake" for my friends living in the UK. I can't give feedback on the quality of the Sake but the service including delivery, and packaging was great and their response to my question was quick and professional. I will most likely use them again in the future.

2 April 2024
Rated 3 out of 5 stars

Good customer service after issue

It's tough to give a star rating after a poor experience that is then turned around with decent customer care; I feel the initial issue should not have occurred (my order was never delivered & I felt I had to put in a PayPal dispute) but after I posted a poor review London Sake, to their credit, immediately got in touch and completely sorted the situation out; they apologised, owned the issue and gave me my initial order for free!! So although my first review was a 1 star affair I feel the response from London Sake merited a 5 star and all in all that averages out at 3 😁.

7 March 2024
Rated 5 out of 5 stars

This is off a first impression

This is off a first impression. To be fair it was a good one. The bottle I was sent cost roughly what the subscription did, which is perfect as I only enrolled because I'm indecisive and also inexperienced with sake. Even if I got a bottle that cost less than the subscription, I get it, I'm in it to explore and learn. Which is what this is doing for me.

The quality of the drink was great, and the parcel came on time with the bottle in tact. If my experience changes with them so will my review, but at the moment it did exactly what I wanted it to do and I'm happy with it.

15 January 2024

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