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London Stone Reviews 

3,752
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and high-quality products, often highlighting the extensive range available. Many people appreciate the knowledgeable and helpful staff, who provide excellent advice and support. Reviewers frequently commend the efficient and prompt delivery, noting the professionalism of drivers and careful item handling. However, some customers noted occasional delivery issues, such as extended lead times, poor communication, or drivers not assisting with unloading. A few others also experienced inconsistent product quality, citing damaged or incorrect items, color misrepresentation, or difficult packaging.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the excellent range... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the exceptional and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the exceptional quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... See more

Company replied

Rated 5 out of 5 stars

Good communication as usual about Delivery times and updates.Great product in the chelmer valley clay pavers. We asked for the smaller delivery lorry due to country lanes which turned up with an... See more

Company replied

Rated 5 out of 5 stars

Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always with prompt delivery. I have been using London stone for many years now, from their website being a fantastic shop window for my clients to browse with an excellent ra... See more

Company replied


Company details

  1. #17 of 26 best companies in Paving materials supplier
  2. #39 of 66 best companies in Landscaping Supply Shop
  3. #14 of 21 best companies in Natural Stone Supplier
  4. #6 of 10 best companies in Patio enclosure supplier
  5. #6 of 9 best companies in Stone supplier

Written by the company

Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.

Written by the company

About us
London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
Outstanding customer service
At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
Come and see us
Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
Reasons to use London Stone
High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).

Free Nationwide Delivery

On all orders over £750 + VAT

On all orders over £750 + VAT
*Exclusions apply, please contact us for further details

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(3,752)

276 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service

4 December 2025
London Stone logo

Reply from London Stone

Hi Nicky

Thank you for your feedback and 5-star review.

We really appreciate you taking the time to share your experience – look forward to hearing from you again.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Knowledgeable and helpful

Extremely knowledgeable salesperson and helpful customer service

4 December 2025
London Stone logo

Reply from London Stone

Hi Beth

Thank you for your feedback and 5-star review.

Great to hear you found the salesperson knowledgeable and our customer service helpful - get back in touch if you need anything else.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Nick Rixton The Legend.

Nick Rixton from London Stone has been an absolutely fantastic rep to deal with. I can’t rate him highly enough. He is a crucial and reliable asset to our business to ensure the cogs keep rolling the right way. Thank you Nick.

3 December 2025
Unprompted review
London Stone logo

Reply from London Stone

Hi Jude

Thank you for your feedback and 5-star review.

Nick will be delighted to hear your comments — we really value the partnership and are glad he continues to support your business so well! Look forward to hearing from youagain soon!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent

Staff lovely. Everything delivered on time.

3 December 2025
London Stone logo

Reply from London Stone

Hi Jo

Thank you for your feedback and 5-star review.

We’re pleased to hear everything was delivered on time and that the team made the experience a positive one.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 4 out of 5 stars

Good quality stone and looks lovely…

Good quality stone and looks lovely but 3 were broken which was discovered as unpacking them and at £30 each was a big hit to take. Fortunately the builder could use them in places.

2 December 2025
London Stone logo

Reply from London Stone

Dear Kathy,

Thank you for the review.

We always recommend ordering with 10% wastage to allow for any breakages or cuts required to the stone. It is most often that case that you will need to make cuts to get the patio to fit the space as required during installation.

If we can be of any further assistance please let us know.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great service

Great service! Asked all my queries fast and item was as described. Great quality!!

2 December 2025
London Stone logo

Reply from London Stone

Hi there

Thank you for your feedback and 5-star review.

We’re glad your questions were answered quickly and that the product quality met expectations. Please get in touch if we can help further

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent service loaded for Mr

Excellent service loaded for Mr

28 November 2025
London Stone logo

Reply from London Stone

Hi Steve

Thank you for your feedback and 5-star review.

We’re pleased the team were helpful during loading and collection.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 1 out of 5 stars

Absolutely disgusted

I paid for hand picked stones , as they were for my fireplace, there is not one single stone that is not chipped or broken or with huge lumps out of them,they were just thrown in a wooden pellet, not even placed in it ,to say I am disappointed is a gross understatement, I haven’t bothered the phone and complain as they were on the drive for a week before I even brought them indoors, which is when I noticed what a terrible condition they were in, I would never recommend or buy anything from this company again

28 November 2025
London Stone logo

Reply from London Stone

Good afternoon Jacqui,

Please accept our sincerest apologies for the delayed reply to your review.

We are very sorry to hear of the issue you have had with the materials you have received.

To enable us to look into this further, would you be able to please reply to the following email address with images of the damages you have had?

Middlesex@londonstone.co.uk

We will endeavour to look into this matter further once we have the images from you.

We do pride ourselves on our customer service whenever an issue or problem is reported to us by our customers, without reporting this directly to us, it hasn’t allowed us the opportunity to fix and resolve the problem with you.

We look forward to hearing from you.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Professional service.

Informative advice, professional approach, great variety of products, reasonable prices, and, most of all, punctual delivery.

25 November 2025
London Stone logo

Reply from London Stone

Hi there

Thank you for your feedback and 5-star review.

We’re pleased our advice, product range and punctual delivery worked well for you - let us know if we can help further.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Great service

Great service

25 November 2025
London Stone logo

Reply from London Stone

Hi Joss

Thank you for your feedback and 5-star review.

We really appreciate the support and are always happy to help.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 4 out of 5 stars

ALondon stone delivered on time…

As ever London stone delivered on time very pleasant driver product all perfect. As ever Jamie Norris delivers. 😇😇😇😇⭐️⭐️

25 November 2025
London Stone logo

Reply from London Stone

Dear Neil,

Thank you for the review.

We’re glad to hear that you love dealing with Jamie. Please let us know how we can make your next experience a 5-star one – we’d love to assist you again in the future.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars
London Stone logo

Reply from London Stone

Hi Jason

Thank you for your feedback and 5-star review.

We appreciate you taking the time out to do so, and thank you for the kind words - hope to hear from yuou again soon!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent products

Excellent products, personal service fast delivery

12 November 2025
London Stone logo

Reply from London Stone

Hi Alex

Thank you for your feedback and 5-star review.

We’re pleased you like our products and service - happy to help!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Very satisfied

Very good service and staff

19 November 2025
London Stone logo

Reply from London Stone

Hi Mrs Marston

Thank you for your feedback and 5-star review.

We’re pleased you found the service and staff helpful - hope to hear from you again soon!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

It was easy to order

It was easy to order. The delivery was earlier than expected but delivery driver was helpful and returned at a later time to accommodate me getting there.
Happy to order again.

18 November 2025
London Stone logo

Reply from London Stone

Hi Andrea

Thank you for your feedback and 5-star review.

We’re glad the delivery team could accommodate you and that the experience was a positive one.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

The product was delivered in good…

The product was delivered in good condition and well crated plus the Driver made a lot of efforts as the access was quite narrow, but he managed to achieve what was required.

20 November 2025
London Stone logo

Reply from London Stone

Hi Roger

Thank you for your feedback and 5-star review.

We’re pleased the product arrived in good condition and that the driver was able to manage the delivery despite the access challenges.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Excellent product and great customer…

Excellent product and great customer service.

18 November 2025
London Stone logo

Reply from London Stone

Hi Claire

Thank you for your feedback and 5-star review.

We’re pleased you’re happy with both the product and the customer service - please get in touch if we can help further.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Corten steel planters.

I ordered two corten steel planters via the website they were priced well and were delivered on time and when expected. Now looking great in my garden.

28 October 2025
London Stone logo

Reply from London Stone

Hi Martyn

Thank you for your feedback and 5-star review.

We’re pleased the planters arrived on time and are looking great in your garden. Let us know if you need anything else!

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Had just what I needed.

Had just what I needed.
Helpful chap at the store gave me free samples.

17 November 2025
London Stone logo

Reply from London Stone

Hi Muazam

Thank you for your feedback and 5-star review.

We’re glad the team could help and that the samples were useful. Please get in touch if we can help further.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Rated 5 out of 5 stars

Very easy purchase and collection of…

Very easy purchase and collection of just a few paving edging stones from the Langley distribution centre. Big car park and the staff brought the stones to the car on a forklift. Good selection and good quality too

29 November 2025
Unprompted review
London Stone logo

Reply from London Stone

Hi Neil

Thank you for your feedback and 5-star review.

We’re pleased collection was easy and that the team were able to load everything safely for you.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

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