Londonsupplements Reviews 149

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the competitive pricing and the wide selection of products available. Many people appreciate the promptness of the delivery service and the overall ease of the ordering process, often noting that their items arrived quickly and were well-packaged. However, some people were dissatisfied with the quality of the products received, mentioning issues like damaged items, expired goods, or products that did not match their descriptions. There are also instances where customers experienced significant delays with their orders or had issues with the delivery process, including parcels not arriving or being left in unexpected locations. A few other people also felt that the customer service was unhelpful when problems arose.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers were happy with the quality, price,... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise the speedy and... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express significant frustration, citing... See more

Price

Reviewers highlight positive aspects of price. Many customers consistently praise the great and reasonable... See more

Quality

People report ambiguous experiences with quality. Some consumers praise the quality of products, noting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 3 out of 5 stars

You sent and email asking for a TrustPilot review so here it is. Ordered 02/10, meant to be here within approx 48 hours, nothing was searchable by Royal Mail and nothing arrived so emailed them an... See more

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 3 out of 5 stars

-1 star for delivery experience. Driver (from Yodel) decided not to knock on the door but to hide the package in the most unexpected spot (in a communal area behind a bin) which caused me to think... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

149 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered 12x protein shakes in…

I ordered 12x protein shakes in bottles.
I opened the box to be greeted with maggots feasting on the rotten milk inside my parcel, due to the bottles being broken for what had to be lengthy period of time for maggots and decay to occur.
I contacted their support team, with pictures of everything, and I received no acknowledgement back.
Won’t be ordering from this company again

18 July 2025
Unprompted review
Rated 4 out of 5 stars

Does what it says on the tin.

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel.
I'll definitely use London Supplements again.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, fast delivery

Customer service is great! Got a phone call regarding my order, there was a slight problem which was explained, sorted, then delivery arrived within 2 days!
Good, efficient service. Thanks a lot!
First time i used Londonsupplements for ordering this product, will use them again in the future!

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Order qnt protein shakes

Order qnt protein shakes, order arrived but some of the bottles were smashed, I’ve tried emailing London supplements & had no reply at all, I’ve tried calling many times but never answered the phone. Very poor customer service imo!!!!

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company !!!

Stay away from this company !!!! AVOID !!!
Ordered a TNP weights bench that I'd spotted elsewhere and these were advertising exactly the same. When it arrived it wasn't what was in the picture,more a model prior to the one wanted ! Already damaged from first use.
Such a let down....
Scammers !!!

21 May 2025
Unprompted review
Rated 1 out of 5 stars

They didn’t ship the parcel on time!

They didn’t ship the parcel on the date they provided the shipment code - instead they took their sweet time and opted for shipping my items on FRIDAY AFTERNOON when I had placed my order on WEDNESDAY. I was staying in an apartment for a short period - visiting London - and because of this belated shipment I missed the parcel and the company refuses to acknowledge my complaints about this or even answer my emails! I have no idea where my parcel is right now and I paid for it fully - but haven’t received it myself! I’m not even in the same country as the supplements I have paid for!

9 April 2025
Unprompted review

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