Londonsupplements Reviews 149

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the competitive pricing and the wide selection of products available. Many people appreciate the promptness of the delivery service and the overall ease of the ordering process, often noting that their items arrived quickly and were well-packaged. However, some people were dissatisfied with the quality of the products received, mentioning issues like damaged items, expired goods, or products that did not match their descriptions. There are also instances where customers experienced significant delays with their orders or had issues with the delivery process, including parcels not arriving or being left in unexpected locations. A few other people also felt that the customer service was unhelpful when problems arose.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers were happy with the quality, price,... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise the speedy and... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express significant frustration, citing... See more

Price

Reviewers highlight positive aspects of price. Many customers consistently praise the great and reasonable... See more

Quality

People report ambiguous experiences with quality. Some consumers praise the quality of products, noting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 3 out of 5 stars

You sent and email asking for a TrustPilot review so here it is. Ordered 02/10, meant to be here within approx 48 hours, nothing was searchable by Royal Mail and nothing arrived so emailed them an... See more

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 3 out of 5 stars

-1 star for delivery experience. Driver (from Yodel) decided not to knock on the door but to hide the package in the most unexpected spot (in a communal area behind a bin) which caused me to think... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

149 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Peace be upon all of us.(freedom of…

Peace be upon all of us.(freedom of true love true speech true facts true support true help true peace true equality true humanity true prosperity true financial freedom true salvation for all humanity). Dear the most true pure sincere honest kind good generous persons: the real meaning and the real purpose of this too short worldly dust test body transit choice test lifetime is to fight for the rights of the victims of the atrocities the oppressions the invasion and evil wars and fight for the rights of all oppressed and needy people on earth and re educate and support and save or rescue women from pornographies(modern sex slavery) from production(modern sex slavery) from women sex escorts(modern sex slavery) from having anal sex with eachothers and others which is too dirty and unhealthy and unhygienic and only created to expel(STOOL) from it not for(SEX) which a lot of sexual transmitted diseases and infections and viruses such as HIV(aids) syphilis, monkeypox and a lot of other kind of transmitted diseases and infections and viruses spreaded from it on earth scientifically and mathematically proven and life is to encourage all to stop the factories of cigarettes which they made addicted by it billions of innocent children, youngs, men and women by it then they started other kind of harmful drugs such as cannabis, marrijuana, opium, heroine, alcoholism then they became alcoholic and junkies and stealers and liars and scammers and fraudulents and robbers and burglars and rapists and killers as only in(USA) hundreds of people kill eachothers daily and commit suicide because of harmful drugs because of selling guns because of prmoting evils on earth and life is to encourage all to stop the evil games in the name of sport knocking down and bloodsheding and damaging and destroying eachothers for fake man made belts of champions and legends and for money as we all know the Creator of everything already told us true champions and legends are those who control their anger and forgive the ignorants for their misunderstandings and misjudgements and mistakes and errors and fight for the rights of the victims of the atrocities the oppressions and invasions and evil wars and fight for the rights of all oppressed and all needy people on earth and stay away from major sins they are the true champions and the true legends and life is to encourage all to stop the evil markets in china and indonesia and vietnam and Tailand and a Taiwan and Africa and elsewhere who sell and eat rats, bats, pangolins, frying alive dogs, donkeys, worms, snakes, scorpions, frogs, monkeys and all kind of dirty and harmful and illigal animals which(CORONAVIRUS) spreaded from it on earth and over 15 millions of temporarily worldly dust test body died before their supernatural death destined by the Creator of everything and their for ever soul joined their eternal afterlife for dced life for final judgement and life is to correct others not to become selfish and arrogant like the devil like satan(shaitan) the chief deceiver. (share it as a charity for the comprehension and reflection and understanding of all those who call themselves true pure sincere honest kind good generous believers and disbelievers and leaders and professionals etc etc… and all dead and lost and confused and misleaded souls in order they might truly honestly sincerely comprehend and reflect and understand and correct and repent and reform and save or rescue themselves and their innocent children and other people and their innocent children and eachothers from present future(eternal afterlife) man made crisis and disasters and man made self created or man made self inflicted punishments and to transform the earth into an absolutely peaceful, tranquility, security, prosperity and happiness place with financial freedom with abundance of foods and fruits and vegetations and accommodations for all humans for all humanity’s too short worldly dust test body transit choice test lifetime).

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service recovery

Left a 1 star review originally; long story short, the fulfilment went wrong and I wasn't impressed with the interaction with London Supplements.
Hats off to them, they then re-sent the entire package.
Things go wrong, I accept that. What sorts the wheat from the chaff is those that put it right - well done guys.

16 April 2025
Unprompted review
Rated 2 out of 5 stars

Very slow and dismissive service

Very slow and dismissive service. 5 day delivery when 1-2 day service is paid for. Website isn’t updated with regard to stock levels and they’ll only notice a few days after. Higher prices than most including delivery charges and no attempt to compensate when the delivery is slower than paid for.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

order still not here !!!

order still not here !!!

placed 29/03 on ORDER #61196

stop using Royal Mail to deliver your parcels as they are shocking, use EVRI instead please

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Wrong order and no response to emails

Wrong order and no response to emails

Ordered a pre-workout and received a muscle builder supplement instead (not even in the same flavour as the pre-workout so it was fully wrong) - took ages to ship and have received no reply to 2 emails to them to try and fix this issue - I don’t want or use a muscle builder so have basically had £35.99 stolen as I did not receive the item I wanted and I can’t use this, it also took about 2 weeks to ship, don’t buy from this company

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Still not received

Still not received, RUDE uneducated staff that do not know anything about consumer Law and sell FAKE organic products without certification UK Claiming EU Organic But Made in the UK tastes rotten

21 February 2025
Unprompted review
Rated 1 out of 5 stars

SELLING FAKE ORGANIC PRODUCTS & UK MADE PRODUCTS

One Order NEVER Arrived, Disgusting RUDE customer service that thinks their policies override UK Consumer LAW

They Sell ORGANIC products that are uncertified in the UK but the same product Claim it is Made in the UK

LYING THIEIVING SCUMBAGS

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived. When rang after waiting 5 days the rude owner promised to speak to yodel and get back to me she didn’t so I chased it up immediately she was very defensive, abrupt no apology lied she’d sent me email will send a replacement, was told replacement will be sent as it’s lost.. No reply to email so ring again was told with such attitude it will be dispatched today, have email to prove this. When rang the next day for the tracking link, again very rude says it will now be today and she never said yesterday. Asked her to read the email, when proven wrong she went childish going lalala. She doesn’t listen very immature, this is after waiting more than a week. So arrogant and childish. Not one apology for the delay. Do not order

14 February 2025
Unprompted review
Rated 2 out of 5 stars

I ordered what I thought was Hazelnut …

I ordered what I thought was Hazelnut and white chocolate protein powder and got mint.
Then I went back on it to check, the item did not change picture, even if you go on mint, it shows the same all the time, the white chocolate one.
I had to pay the postage, 9 days later told it could take up to 9 more days. Not impressed with the attitude of some of the call takers. I did call 2 different numbers one day, but answered the second day when I called back. Not impressed.

27 January 2025
Unprompted review
Rated 2 out of 5 stars

Slow Delivery, Zero Support – Disappointed!

I placed an order on Tuesday, 7th January, at 13:25. Impressively, it was marked as "dispatched" just over two hours later, which initially gave me a great impression of their efficiency. The only available shipping option was Royal Mail Tracked 48, promising delivery by Thursday, or Friday at the latest.

However, when I checked the Royal Mail tracking, it only showed that a shipping label had been generated – Royal Mail hadn’t actually received the parcel. This status didn’t change until Thursday. Concerned, I reached out to London Supplements via email to ask about the delay and when I could expect my parcel – more on their lack of response later.

By Friday, when I’d expected delivery at the latest, the tracking finally updated to confirm Royal Mail had received the package. The parcel wasn’t delivered until Monday, 13th January. This far exceeded the promised 48-72 hour delivery timeframe, stretching to six days.

Adding to the frustration, the email I sent to London Supplements about the delay was ignored.

While their prices are competitive, potential customers should be cautious. Delivery times can be much longer than advertised, and you might not receive a response if you have any issues. Unfortunately, based on this experience, I won’t be ordering from them again. In 2024, prompt deliveries and good communication are essential, and this falls short on both counts.

EDIT:

I've just had a reply from their team, which stated:

"Hi Dave

We have checked the royal mail online tracking; this shows delivered today

Regards"

Not really great communication when the only time they will respond is after the item is delivered.

7 January 2025
Unprompted review

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