Lonestar of London Reviews 

147
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchased a boho lanyard as a gift and its lovely. Despite me putting the wrong delivery address on my order, a quick email and everything was sorted. Order process was easy, packaged lovely and deliv... See more

Rated 5 out of 5 stars

Well designed item, good quality. Like the forest green colour (Alya cross body) Delivered promptly and nicely packaged. Would like to see additional optional clip-on pouch to carry lipstick and keys... See more

Rated 4 out of 5 stars

Initially sent the wrong size case but an email to customer services sorted the issue and replacement sent super quick, sent back at own expense but a photo of the post office receipt meant I got refu... See more

Rated 5 out of 5 stars

Bought a gorgeous cross-body bag for work. I work in events and need access to my phone at all times. Great to be able to slot in a credit card or room key too. Design has been well thought o... See more

Company details

  1. #27 of 60 best companies in Bags and luggage shop

Written by the company

Lonestar of London offers you a range of cross body phone case bags, the perfect solution to a busy life. With the option to select from a range of bags and a variety of interchangeable straps, key rings and wristlets, you can define your own style. Practicality is not forgotten, with space for cards, cash and keys, simply pick up your bag and head out of the door to face your day. The epitome of ‘Style on the move’.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(147)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company and product

I was so pleased I came across this site and ordered a phone case and leather strap
for my mobile - to be able to wear it like a handbag and be totally hands free is amazing . I also received a wrist strap let and a key ring as very welcome extras . The product is of a high quality and I love that it has a pocket to carry my credit card as well . Customer services is exceptional and I was sent regular communications about my order which arrived within a few days of ordering . I made a mistake in my order and customer services rectified this at no extra cost for me - I was really amazed by this as it incurred postage charges that were not passed on to me . I would 100 plus per cent recomend this site to family and friends . Several people have stopped me to ask where I purchased this phone case and handbag strap . I am exceptionally happy with my order .

10 July 2024
Rated 4 out of 5 stars

Lovely but tight card holder

I love the product but it’s a real struggle to get just one credit card in and out . I wish this could hold two or three and still keep its streamline. It’s a lovely case and strap.
I do love it though !

1 July 2024
Rated 4 out of 5 stars

Excellent customer service

Initially sent the wrong size case but an email to customer services sorted the issue and replacement sent super quick, sent back at own expense but a photo of the post office receipt meant I got refunded for that same day. Only niggle is the card holder on the back is very stiff and I ended up talking the cover off to get card out! Hopefully this will soften up with use.

28 May 2024
Rated 3 out of 5 stars

The long strap and the wristlets are…

The long strap and the wristlets are not real leather and it advertises as premium quality leather

5 June 2024
Lonestar of London logo

Reply from Lonestar of London

Thank you for your feedback. Our friendly customer services team are always on hand to deal with any issues you might have. If you would like to make contact then please email annabel@lonestaroflondon.com

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, and I love the options for using the phone case in different ways. Loved the customer service and personalised receipt which all adds that little bit of extra value and service.

18 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look