Long Eaton Appliance Company Reviews 

1,021
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, offering excellent advice and guidance. The service, from sales to efficient delivery and installation, is frequently described as outstanding, with many appreciating the care taken. People are also very satisfied with the extensive range and quality of products, often finding competitive prices and great deals. However, some customers experienced issues with delivery, including significant delays, a lack of clear communication regarding delivery dates, and receiving damaged items.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting clear and polite communication... See more

Service

People report positive experiences with service, consistently highlighting the efficiency, friendliness, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the extensive range of... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

Long Eaton Appliances were freindly, efficient, extremely knowledgeable and swift to help us choose and fit our new refrigerator. Richard fitted the fridge and did a super job. We'll return for all o... See more

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Everybody from Long Eaton Appliances from sales to delivery drivers were on point. Sales very knowledgeable about the products and 2 delivery drivers sent to bring the equipment in. Good competitive... See more

Company replied


Company details

  1. #26 of 138 best companies in Appliance shop

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,021)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had trouble with my order and Michael…

I had trouble with my order and Michael went above and beyond to complete my transaction. Very friendly and helpful.

21 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a lovely detailed review, we're so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Delighted with the service

Delighted with the service, storage of cooker until we needed it, delivery notification and helpful, friendly delivery persons.
We had a slight problem with the cooker which Aaron and Sean soon solved for us.
Great cooker, great service and we will certainly recommend your firm and use you again

10 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a lovely detailed review, we're so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Everybody was pleasant, friendly and accommodating - cheap too!

Everybody I spoke to during the purchase and delivery of my Smeg Range cooker (which was much cheaper than other big brand electronic stores) was pleasant, friendly and accommodating. After confirming a delivery date, I called back to re-arrange and they were happy to change dates. The two delivery men, Reg and Sean were equally helpful and Sean provided some great advice on looking after the cooker after they had both very carefully transported the cooker into the house. Top marks from me all round.

15 June 2026
Unprompted review
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a lovely detailed review, we're so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Excellent company.

Excellent company.
Ordering was easy. Delivery was on time.
Nice polite and hard working delivery men. I’d certainly order from this company again if I need any appliances.

17 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a lovely detailed review, we're so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Aaron and Sam were friendly and…

Aaron and Sam were friendly and efficient. Thank you.

12 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a lovely review, we're so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Great service all around

Great service all around

1 March 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a five star review, we are so pleased to hear you that you enjoyed our services.

Rated 5 out of 5 stars

Excellent service from a local business

From the start choosing appliances, to the speedy delivery and appliances installation this was a professional and polished service. Excellent product knowledge and a quality job of disconnecting, fitting, checking and old appliances disposal. We will be going back for other kitchen appliances I'm sure!

10 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a five star review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Love love love my new farmhouse cooker.

Never used this company before tbh I hadn’t heard of them, however what a great experience from start to finish.
Excellent service. Sean and Aaron who delivered my oven, were so polite, accommodating friendly and super lovely guys. I was so impressed with the way they went out of their way to get my oven into my property, under very difficult circumstances.

10 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a five star review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Very satisfied with the professionalism…

Very satisfied with the professionalism of both Aaron and Neil in fitting the new Bosch washing machine. They tested the machine once fitted and took away the old machine. Left no mess and were very tidy. Very happy.

8 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a five star review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Very impressive for they amazing…

Very impressive for they amazing service. Thank you.

5 June 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a five star review, we are so pleased to hear you enjoyed our services.

Rated 5 out of 5 stars

Everything about this company is…

Everything about this company is brilliant. Price and customer service was great. I would definitely recommend.

16 April 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Great personal service

Good price,and staff that were able to manipulate delivery schedules in order that my hob arrived on time

1 May 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Really friendly service and extremely…

Really friendly service and extremely knowledgable. Went the extra mile as needed a cold water wash which not all machines do.
Always more than happy to support an independant!

10 April 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

I was pleased

I was pleased with the information regarding delivery and ease of online ordering. As the item was not in stock I was kept in the picture till delivered.
The people who delivered were very nice and helpful.

8 April 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Lots of stock to look at

Lots of stock to look at. Good knolagable personal. Good prices Delivery men fantastically helpful

25 April 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

All round great buying experience

Good customer service. Good communication. Products great, arrived as promised and all well packaged. All round great experience.

1 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Very professional



The engineer was friendly and very professional, replacing my induction hob with no problem. I salary recommend the company.

22 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 1 out of 5 stars

Weeks and weeks of delay for delivery

Weeks and weeks of delay for delivery. Then no installation. Now installed but not working correctly.

6 May 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

We’re sorry to hear about your experience. We were not aware of these issues at the time, but I believe Michael and Sally have now been in contact with you to help resolve everything. Thank you for your understanding.

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