Long Eaton Appliance Company Reviews 

1,020
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 411 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and friendly, knowledgeable staff. Customers consistently praise the helpfulness of the sales team and fitters, who provide detailed information and go above and beyond to assist with product selection and installation. Many people also appreciate the competitive pricing and the extensive range of high-quality products available. The delivery service is frequently mentioned as efficient, with drivers being polite, professional, and often exceeding expectations in difficult circumstances. However, some customers also noted issues with delivery communication, experiencing delays and unexpected changes to delivery dates after payment, which caused inconvenience and additional costs.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting clear and polite communication... See more

Service

People report positive experiences with service, consistently highlighting the efficiency, friendliness, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the extensive range of... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

Long Eaton Appliances were freindly, efficient, extremely knowledgeable and swift to help us choose and fit our new refrigerator. Richard fitted the fridge and did a super job. We'll return for all o... See more

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Everybody from Long Eaton Appliances from sales to delivery drivers were on point. Sales very knowledgeable about the products and 2 delivery drivers sent to bring the equipment in. Good competitive... See more

Company replied


Company details

  1. #26 of 138 best companies in Appliance shop

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,020)

405 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Helpful staff, process was straightforward, quality product.

29 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Superb job

They have gone above and beyond expectations, from first contacting Jo in Sales, to Sally in after sales all the way through to Reg and Sean who delivered our fridge/freezer. We could not have asked for better. Every question was answered and nothing had been to much trouble!
Their pricing is also very competitive.
So when in the future we need anything else we shall be contacting you first.
A very large thank you

19 May 2026
Unprompted review
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Great service

Product delivered on time, and team that fitted were very efficient, helpful and friendly. Definitely recommend.

1 May 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Good store layout

This place has a great showroom with plenty of staff around to help if you need it. Helpful with loading after purchase . Friendly and efficient.

31 March 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Brilliant service

An excellent show room plus very helpful staff. Our appliance was fitted really well with such an expert fitter namely Richard . Will definitely recommend Long Eaton Appliance company. Have used before and never disappointed. Delivery on time and good price.

15 May 2026
Unprompted review
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

SIMPLY THE BEST!! …

From enquiring to purchasing a new dishwasher to installation within days the service was top notch!!
Amazing service from James in sales, Greg & Sean the delivery and installation guys, just the best and thank you for taking care of me, (from the lovely deaf lady 😉)

18 May 2026
Unprompted review
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Great Service

Great service from this company, good easy to use website and great communication from the staff.

25 March 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Always 💯

Always 💯 - more than helpful

20 March 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

The delivery guy was great.

The delivery guy was great he insisted on unpacking the hob to make sure it was ok and all the parts were there. Excellent service from Long Eaton Appliance Company. This is the first time of using them. If I need anything else I shan;t hesitate to use them.

29 April 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Very trusted company to order from.

Very trusted company to order from.. kept me updated on order.. would highly recommend

18 May 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

Great Price

Straight forward transaction, great price for a display item that was in excellent condition

9 April 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

The delivery was on time and the…

The delivery was on time and the ordering process was super easy. The delivery team were polite and communicative, phoning to provide advanced eta.

I can’t think of anything else to improve.

Will be using you again as I am a developer so will be good to receive a trade discount sometime?

Perhaps you can contact me about this when you have a moment.

Best wishes

Jack Bruce

18 May 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review. To discuss trade, please contact our sales team.

Rated 5 out of 5 stars

Good price and excellent service

I made several calls to the company checking details out and they were consistently patient and helpful. The price was good and I was kept informed about delivery/fitting. The man who fitted the dishwasher was extremely pleasant and helpful in explaining aspects of its working etc. I would definitely use this company again.

28 April 2026
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Reply from Long Eaton Appliance Company

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Rated 5 out of 5 stars

5* experience

This company offered the best price and the best service. They kept me informed about delivery status and it arrived exactly when it was meant to. I would highly recommend this company

10 March 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Good, personal service

Michael took the time to identify the right product for our requirements and the price was great. Can’t fault the service.

18 April 2026
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

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