Requested refund only to be told it had been dispatched and can't be cancelled. Item was then dispatched over 24 hours later. Terms state 20% restocking fee and return postage. Obviously ref... See more
Company replied
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See what reviewers are saying
An outstanding service, with extremely well packed goods that are rapidly delivered. Overall very impressed with the quality of goods so far & they will remain my main supplier for the forseeable futu... See more
Company replied
I have used Longforte for a couple of years now. Products are fantastic, very good quality and value for money. Customer service is excellent, I had a few items arrived damaged, evidence sent and the... See more
Company replied
I've only recently started using Longforte but so far I have found them to be brilliant. They always ship on time and their customer service is excellent. I've made a couple of mistakes by putting i... See more
Company replied
Company details
Written by the company
We are the UK's largest wholesale supplier of dye sublimation blanks, printing supplies, consumables and hardware. We pride ourselves on having large stocks of popular sublimation printables, dispatching items fast and offering great after-sales care.
Contact info
Unit 2, 6 Greycaine Road, WD24 7GP, Watford, United Kingdom
- info@longforte.com
- longforte.com
4.0
Great
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Slow on shipping out
Not a company I’d go to for fast shipping. No problem with order and there is options for faster delivery but there are other companies out there that offer same day despatch if ordered before a certain time selling the same products. Lesson learnt for when I need something quicker.
17 January 2026
Unprompted review
Reply from Longforte
Thank you for taking the time to leave a review! We're glad there were no issues with your order itself.
We do want to clarify our dispatch times, as we'd hate for other customers to be misled — we actually offer same-day dispatch for orders placed before 2pm on our Express delivery option, with next-day courier services also available. Our standard courier orders are dispatched within 1–2 working days, and our Economy option (via Royal Mail) within 2–3 working days.
All of this is outlined at checkout, so if speed is important next time, our Express option should have you covered! We hope we get the chance to serve you again.
The Longforte Team
Brillient compony
2 January 2026
Reply from Longforte
Thank you for the lovely review — we really appreciate your support.
We’re glad you’ve had a positive experience with us and look forward to serving you again soon.
dispatch time and Shippping
Been using Longforte for years and never really had any problem with them until say the last 6 months to a year cos orders seam to be talking longer and longer to get sent out and delivered to me. Waiting on a current order that was ordered on the 8/01/26 wasn't shipped till today Thursday 15 January 2026 and wont receive items till Sat 17th Jan. standard Courier was picked and says on site is 1-2 working days dispatch. if you are needing items in good time Don't pick these ones. unless you pick express delivery you get put to the very back of the dispatch line it seams. All ORDERS they receive should go out in the order they come in NO matter what delivery option you pick.
15 January 2026
Unprompted review
Reply from Longforte
Hi Darren,
Thank you for taking the time to leave this review — and especially for being a customer with us for over six years. We genuinely value your business, which is why it’s disappointing to hear that this order hasn’t met your expectations.
I’d just like to clarify what happened with this particular order. It was placed at 7pm on Thursday 8 January and shipped on Wednesday 14 January by Royal Mail Economy (2–4 working days). That service is a lower-priority, non-guaranteed service and is processed after Express and courier orders, which is why it can take longer during busy periods.
This isn’t about putting anyone “to the back of the line” — it’s simply how different courier services are handled to ensure customers who have paid for faster delivery receive what they’ve paid for.
That said, we completely understand the frustration when you’re waiting for stock, and we’re sorry this order felt slower than what you’re used to. If you ever need something by a specific date, our Express DHL option is a next-day delivery option which is always prioritised and is much more reliable for time-critical jobs.
If you’d like to discuss this order or anything else, please feel free to contact us directly — we’d much rather speak with you and make things right.
Kind regards,
Sebastian
Longforte
DO NOT BUY FROM HERE!!!
If I could rate 0 I would - the quality of the items is exceptionally poor and not at all like the photos online. Do not buy boxed items (dominos, cards etc) as the boxes are not made correctly, and lids do not fit. Returns policy and timescales is shocking!! First time I have seen a deduction of 20% return price for 'restocking'!
9 January 2026
Unprompted review
Reply from Longforte
Dear Elaine,
We’re sorry to see this review and would like to clarify the situation for anyone reading.
After this order was delivered, the customer contacted us to raise concerns about the products. As with any quality-related query, we replied just over an hour after we received her first email, where we politely asked for photos so we could assess the issue and resolve it properly. Unfortunately, we did not receive any images or further information from the customer, which meant we were unable to investigate or offer a replacement or refund. Instead we have just received this 1 star review from them.
Regarding the returns policy, the reference to a 20% restocking fee relates to a standard commercial clause that applies only if returned items are not received in original, resellable condition or in their original packaging. This is clearly set out in our terms and is designed to protect against loss where goods cannot be resold. In practice, it is rarely applied when items are returned correctly.
We take product quality and customer satisfaction very seriously and always work with customers to resolve issues when they engage with us. We remain happy to help if the customer would like to provide the information we originally requested.
Kind regards,
Sebastian
Longforte
Customer service is terrible
Customer service is terrible. Products arrived damaged. They said they would replace without any delay to me. 3 working days later I have to contact again as there was no update and no products.
***update. The reply to the review I made a few hours ago states they replaced the items- they did not. They still had not replied to my emails. So priority is writing a reply pretending the dealt with the matter when they did not and have not which is exactly why I asked for a refund yesterday. ***
12 January 2026
Unprompted review
Reply from Longforte
Dear Terry,
We’re sorry to hear you feel this way. For clarity, this is what happened.
Your order was originally placed on our Economy service. After you contacted us to say it was urgent, we upgraded the delivery to a courier service at no extra cost as a goodwill gesture - and you confirmed in your email that you were happy with this.
Unfortunately, the parcel was damaged in transit. As you noted to us, the outside of the box was visibly damaged on arrival, which can occasionally happen with any carrier despite careful packing.
As soon as you reported the issue, we arranged replacements. These were processed as quickly as possible, however during peak periods we do have to dispatch paid Express orders first to remain fair to customers who have paid for priority fulfilment.
We always take transit damage seriously and we do replace affected items - and that’s exactly what we’ve done here. If you need any further assistance, please contact us directly and we’ll be happy to help.
Kind regards,
Sebastian
Longforte
Reply from Longforte
Dear Mrs Phillips,
Thank you - we really appreciate you sharing this.
Keeping prices competitive while maintaining quality and fast dispatch is something we put a lot of focus on, so it’s great to hear that reflected in your experience.
Thanks again for your support, and we look forward to serving you again soon.
Kind regards,
Sebastian
Longforte
Excellent service all round
Only started using Longforte a short while ago but very impressed.
Good products, good prices and very fast delivery.
2 January 2026
Reply from Longforte
Hi Jan,
Thank you for taking the time to leave such a lovely review.
It’s especially great to hear this from someone who has only just started using us - first impressions really matter, and we’re pleased we’ve been able to get things right for you from the start.
We really appreciate your support and look forward to working with you as you continue to grow your business.
Kind regards,
Sebastian
Longforte
Very disappointed in longforte
Very disappointed in the service provided by longforte and their customer service. They originally dispatched the wrong item and despite it being their mistake they still haven’t sent the correct product, a week later. I was told it was because they had to prioritise other orders and deliveries before mine!!!
I let them know I needed it urgently to fulfil orders for my business but that was ignored. Very poor.
4 December 2025
Unprompted review
Reply from Longforte
Hi Richard,
Thanks for your review and we’re sorry to hear you feel this way and we’d like to clarify the situation for anyone reading this.
Your original order was dispatched correctly and delivered on time. After delivery, you contacted us to say that the item received was not what you expected. We immediately investigated this internally and we arranged the return and collection of the incorrect item at our cost and a resend was requested.
At the time of your request, our warehouse was processing a very high volume of orders following the Christmas and New Year period, including a large number of express shipments. As explained to you, we were not able to move a non-express replacement ahead of customers who had paid for priority services, but we did schedule it for dispatch as quickly as possible within our standard fulfilment flow.
We fully understand that you were working to a deadline, which is why we offered you the option to cancel for a full refund if the replacement timing did not meet your needs. That option remained available.
We take responsibility for resolving issues when they arise, but we also have to operate fairly and consistently for all customers, particularly those who have paid for express delivery.
If you would still like us to assist, our team is always happy to help - please contact us directly and we will review this with you again.
Ordering easy
Ordering easy, delivery on time depending on type of postage requested. I particularly like being able to choose 1 of an item or 10 in a pack.
24 November 2025
Reply from Longforte
Hi Lynne,
Thank you for your review and we're so happy that you had a good experience! We look forward to seeing you again and please let us know if you ever need anything else! :)
The Longforte Team
Excellent Steins
The beer steins printed perfectly, bright and crisp. They arrived quickly with no fuss
24 November 2025
Reply from Longforte
Hi Stephen,
Thank you for your review - it's greatly appreciated! Our steins are quite popular and we're so glad to hear you had a good experience printing on them.
Kind regards,
The Longforte Team
A Brilliant Website & Service
As always it was easy to find what I needed on the website, then place an order. The items were delivered promptly.
24 November 2025
Reply from Longforte
Hi Vanessa
Thanks for your review and we're happy that you had a good experience shopping on our site. We're looking forward to servicing you again soon!
Kind regards,
The Longforte Team
Brilliant service
Placed an order at 10.30pm on a Friday night. Package came early on Wednesday to north Scotland. Great service
24 November 2025
Reply from Longforte
Hi George
Thanks for your email. That's so great to hear! The warehouse team are working flat out during Christmas and whilst a lot of couriers are having issues it's always nice to hear when orders arrive fast! Look forward to working with you again soon.
Kind regards,
The Longforte Team
Should be 0 stars
Should be 0 stars, Scammers for sure out of stock, being shipped, lies SCAM
6 November 2025
Unprompted review
Reply from Longforte
This review is entirely false. We do not ship to the USA, and the reviewer has not responded to repeated requests from both ourselves and Trustpilot to provide any proof of purchase — no name, email address, or order number has ever been given.
This is the second anonymous and unverified review of this nature in a short period, and we believe it to be a malicious attempt to damage our reputation.
We’ve been in business for over 13 years, proudly serving thousands of customers across the UK and Europe, and are the official UK distributor for several of the world’s most recognised sublimation brands. We also supply some of the UK’s largest printing companies, which speaks for the trust and reliability we’ve built over the years.
We take false claims seriously and have reported this matter to Trustpilot for further review.
Order not received.Have not received my order I placed in september.wondeting why
I never received an order I placed with you back in September. Wondering what went wrong? Would love some feedback from you.
24 October 2025
Unprompted review
Reply from Longforte
We’ve checked thoroughly and can find no record of any order or customer under this name or email address. The reviewer has not responded to any of our emails or to Trustpilot’s requests to verify their purchase with an order number or proof of transaction.
As this is now the second unverified review of this kind, we suspect it may be a malicious attempt to harm our reputation.
We’ve been in business for over 13 years, serving thousands of customers across the UK and Europe, and are the official UK distributor for several leading sublimation manufacturers. We also supply some of the UK’s largest printing companies, which reflects the trust and reliability we’ve built over many years.
We’ve reported this review to Trustpilot for further investigation.
Defective products and worst customer service ever
I placed an order on 11.09.2025. On 17.09.2025, I attempted to sublimate a large cutting board, and when I taped it, the coating began to peel off. I contacted the customer service, and the nightmare started. First, blaming and trying to ''intimidate me'' with their shop policy (which was abusive in my
case), the agent refused to accept that there could be a problem with their product. I returned the cutting boards at my own cost, with her promise that they would fully refund the postage.
I sent the parcel back to the address she gave me. After 10 days, I contacted customer service again for an update (nobody bothered to do so).
Again, the agent started to act like a spoiled child, first of all saying they didn't receive our parcel, secondly
refusing our proof of delivery (a simple signature with name and exact hour
when the parcel was delivered), and
asking for more.
After many phone calls to the courier and wasting my entire day, I sent to customer service two more pictures as proof.
Now, I wonder if the pictures were good
enough, or if PayPal convinced
the agent that what she's doing is wrong and abusive?
Anyways, the agent refunded us for the products, with no apologies or any explanation, of course.
Regarding postage, the agent continues
to act like a.... child, not keeping her
word, and to give us a partial refund,
using the word: ''reasonable.'' Of
course, her point contradicts her
previous email, wrong and
abusive...again.
PayPal informed me that the case is still open.
It's been two weeks since then, with no
response, and probably after 90 days,
the Company will be forced to refund us
the full amount of money....
I have an email where the agent asked
me to return the defective items at my
own cost and promised a full refund,
never mentioned something else.
So, if you don't want to have headaches,
AVOID THIS COMPANY. The products are not always bad, but when they are, the Customer Service is horrible.
The funny part is they are not happy when I mentioned the agent name, but in good reviews they have no problem.
Hopefully, this review will not be
deleted.
27 October 2025
Unprompted review
Reply from Longforte
Hi Violeta,
We’re sorry to read this review but it does not reflect the full facts of the situation. The customer did not follow our clearly stated returns process and chose to use their own courier rather than our prepaid return service. Unfortunately, this led to delays and confusion which were outside of our control.
We did process a full refund for the goods in good faith and have also refunded what we felt was a fair and reasonable amount for postage. The customer has since opened a PayPal case which we are happy to let run its course, confident that it will confirm we acted properly throughout.
We always aim to help our customers quickly and fairly — as shown by the thousands of satisfied customers who have no issue returning items when needed.
10.11.2025 UPDATE: PayPal has now completed its investigation and found fully in our favour, confirming that we handled this matter correctly and fairly from the start.
perfection
24 September 2025
Reply from Longforte
Thanks so much Philip! Look forward to serving you again :)
Great company
Every time I’ve ordered from this company they have always delivered quickly. The items are quality and I have never had any issues sublimating them.
26 August 2025
Reply from Longforte
Thank you so much for the kind words! Consistency is something we really pride ourselves on, so it's brilliant to hear that every order has hit the mark for you. We look forward to many more orders to come!
The Longforte Team
I ordered a mug press yesterday and it…
I ordered a mug press yesterday and it arrived this afternoon. Fantastic service from Longforte as always. I have already made a few mugs, and the quality of the press is excellent.
25 July 2025
Reply from Longforte
That's fantastic to hear - next day and already making mugs, love it! Thank you for the kind words as always, it really does mean a lot to the team. We hope the press keeps delivering great results for you!
The Longforte Team
Very Impressed
This was my first time venturing outside of Amazon to purchase sublimation blanks. The website was very easy to navigate and has a huge amount of stock. I purchased, 2 x teddy blanks, key rings, metal tins, (too big for what I had in mind, but that was my own fault, and I can use them for something else I'm sure) and some sublimation sliders, which did seem a little small, but they should be ok. I was kept informed of my order process, and delivery schedule, and it all arrived, well packaged and on time. There was no damage and I am very impressed. I will definitely be using this company again. I have yet to use the blanks, but the website does provide clear suggestions for temps, pressure and timings, though obviously each person's setup will be different, but it's great to have a starting point. Thank you Longforte.
1 July 2025
Unprompted review
Reply from Longforte
Thank you so much for such a detailed and thoughtful review - we really appreciate you taking the time!
Welcome to the Longforte family! It's great to hear your first experience outside of Amazon went smoothly, and we're glad the website, stock range, communications and packaging all hit the mark.
You're absolutely right that every setup is a little different, but hopefully our suggested temps, pressures and timings give you a solid starting point. If you ever need any advice once you get going with the blanks, don't hesitate to get in touch - we're always happy to help.
We look forward to your next order!
The Longforte Team
Thank you for responding to the problem…
Thank you for responding to the problem quickly regarding damaged and missing items which have been received today. Thank you Items intact and usual high standard as previous orders.
11 June 2025
Unprompted review
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