Looka (formerly Logojoy) Reviews 14,416

They support team was fast and professional

The most helpful and patient customer service representative that I have probably met in my life! Gilbert went above and beyond to assist me in my problem. Thank you.

Great service. Excellent UI/UX

Honestly, the software is bang average anyway, and the website creation is absolutely pants. The logo creation side of the platform is decent, but nothing amazing. The reason why I would avoid this company is the yearly subscription renewal. There's not a way to buy the product and opt out of the renewal, unless you manually change this at a later date. Which means mine renewed, after I'd moved on with my business, and they charged me without the ability to undo the process. After asking if I could, they simply replied - it's not our policy. I'm a bit baffled by that, as forcing people to renew on initial purchase, and then not giving a get out clause is corporate fraud. Trading standards should look into this.

Conversation with the Looka rep for context -
"We mention twice in our checkout that new purchases of our Brand Kit subscriptions are billed annually.

First, when you select the plan with the yearly pricing

And under the total, where you would confirm the amount you are going to be charged.

When you had purchased, you would have been agreeing to the yearly pricing model, acknowledging that you would have been charged automatically until cancellation.

I cannot refund your latest renewal as it is outside of our policy due to the charge being from 3 months ago, but I have cancelled your renewals moving forward."

Perfect help center and very kind in my opinion best help center I ever experienced

Sam helped me with my account quickly and sent documentation for what was needed

Not enough customization, but pretty nice selections

Do not come here expecting quality unless you pay at least $65. That’s how much it costs for a reasonable quality logo file or a logo on a transparent background. If you don’t know, then Looka for Sucka.

I really like looka for the ease of use and the ability to change your logo on an ongoing basis. Price wise also unbeatable.

What I would love for them to add is the ability to download several versions of my logo at once - and not needing to change it in the editor, then downloading it.

The support is also great. Today, Sam helped me greatly in the chat (on a Sunday) when I had several questions around changing my colors.

All good all good

The AI driven design functionality and being able to tweak my logo with the $65 purchase since I wasn’t ready for the full BrandKit… yet!

I love all the design options that helped me create the perfect logo!

Amazing experience with a very versatile logo creator website and incredibly helpful customer service. Thank you, Looka and Ryan!

Ryan with Looka was able to help resolve an issue I was having with my account quickly. There was good communication and solid customer service.

Looka was very easy to use, and the logo looked great. The pricing was evident and non-scammy. They provided me with an excellent set of logos and designs at an affordable price.

Designing our logo and purchasing our Brand Kit was an easy and straightforward experience. The logo alternatives and options challenged our creativity and made us think about the values we wanted our logo and other branded materials to convey.

I appreciate Looka's help, especially Ryan's. He was very diligent, quick, and effective in helping me with the problems I was having logging into my domain. My problem was easily resolved. Thank you.

Very effective, a lot of nice logos

Looka has really beautiful designs and the website is easy to navigate. However, its is not customizable. The user is limited to the final algorithms associated with the first 3 questions / symbols chosen. I’m not clear on why the user can’t simply place letters and multiple symbols wherever he or she chooses so long as they fit within the print boundaries. The website is limited. Pretty but super limited.

Sam was extremely fast and helpful resolving my invoice issue.
I think customer service never sleeps.