Look Fabulous Forever Reviews 9,619

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express strong satisfaction with the products, particularly noting their suitability for mature skin and the high quality of items like blushers, primers, and long-lasting lipsticks. People appreciate the effectiveness of the makeup, with many finding that it performs well, such as mascara that stays put and eyeliner that glides on smoothly. Reviewers also frequently praise the skincare range, highlighting how it makes their skin look and feel wonderful, and that the products are gentle on sensitive skin. However, some people were dissatisfied with certain product aspects, such as compact hinges breaking, eyeshadows becoming powdery, or eyeliner disappearing quickly. There were also mentions of mascara wands being problematic and drying out too fast, and issues with foundation color matching and texture on the skin. Additionally, some customers found the packaging bulky or wasteful.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality and suitability for... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Look FF blusher it’s the best one I have used for mature skin. I purchased the compact to try to reduce my use of plastic sadly the hinge broke within a few weeks, LFF where great and replaced... See more

Rated 5 out of 5 stars

LFF always delivery promptly and keeps you up to date about your delivery. I love their products, they are absolutely fabulous for older faces. Primers, eye shadows, pencils, blushers are amazing.... See more

Company replied

Rated 4 out of 5 stars

The face primer provides an excellent base for foundation. Unfortunately the packaging is bulky with wasteful double plastic casing. The eye primer is in a better, small tube, easy to apply and is als... See more

Rated 4 out of 5 stars

I have been using LFF eyeshadows and highlight for a few years now and I really like them although I do find that some eyeshadows go very powdery at times . I ordered a highlight this week and as usy... See more


Company details

  1. Cosmetics shop

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Superb eyeliner and lipstick

Superb eyeliner and lipstick. The lipstick is great and really does stay on. The eyeliner is brilliant too not smudging and looking good all day

23 December 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jean

Thanks so much for taking the time to write a fabulous review, it is very much appreciated.

Warmest wishes

Caroline
LFF team

Rated 1 out of 5 stars

Very Disappointing seeing that the…

Very Disappointing seeing that the reviews are Very good!! I did not like the lipstick had a cheap lipstick taste, and the eye shadow lasted about half an hour on the eye's! So my starter kit is on the way back! So Disappointed! 😩

14 December 2024
Unprompted review
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Reply from Look Fabulous Forever

Dear Janice,

Thanks for taking the time to write a review and we are so sorry to hear you were disappointed. We will of course refund your order the second we receive it back.

Best wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

A class act ....

I have been using the Look Fabulous Forever make up, skin and hair care products for a number of years and am so glad that I took the plunge to buy on line. I have only ever needed to return a couple of items as they didn't suit me and there was absolutely no quibble with doing so. The products are absolutely great, do what they say and are well priced. There are tutorials on line, or the customer service ladies are trained in giving expert advice. In fact, the customer service is top rate and many larger companies could learn a lot from them. Enquiries by email or phone are dealt with extremely promptly, items arrive on time. I just cannot fault this company in any way. The founder, Tricia Cusden, is a marvel in my view and her team are likewise!

20 November 2024
Unprompted review
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Reply from Look Fabulous Forever

Dear Carol

Wow! What a truly fabulous review, thank you so much - you've made our day!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I love the make up and tutorials

I love the make up and tutorials. I love the presentations by Tricia Cusden and her ambassadors because they are real people and they do, indeed, look fabulous. I now have a good idea of how to put on eye make up which I have been struggling with for some time. I just need practice. I had an issue with the company and Caroline called me from the UK and was very kind. She fixed things and I no longer have any issues. I will continue on my quest to throw out all of my old make up and replace it with Look Fabulous Forever products. Thank you!

19 November 2024
Unprompted review
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Reply from Look Fabulous Forever

Dear Candice,

It was fabulous to speak with you yesterday and we really appreciate your review, thank you..

Best wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Amazing products and tutorials!

I have recently discovered Look Fabulous Forever. Amazing quality products with really informative tutorials on how to apply them. I love the way Tricia, Sally and all the other lovely ambassadors draw you into the world of LFF with their enthusiasm and positivity. Thank you. Bonnie .

17 October 2024
Unprompted review
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Reply from Look Fabulous Forever

Dear Yvonne

Thanks so much for your heart-warming review which is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

These products are marvelous the…

These products are marvelous the foundation and primer do look and feel lovely on the skin.
The lip prime is excellent - lipstick stays put and no feathering I think the company are very professional and I feel very confident to order again.

27 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Eve

Thanks so much for taking the time to write such a fabulus review. It is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

Refill???

I love the large blusher compact but would prefer to have a refill instead of buying another piece of plastic of throw away.

1 October 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Hi Julie

Many thanks for your review and you'll be pleased know these will hopefully be coming later this year!

In the meantime please do visit our recycling page on the website.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Very happy customer

I only found LFF recently and am delighted that I did. I have ordered several products over the last few months and am delighted with them - particularly the eye shadows. I am enjoying experimenting with the different colours and am tempted to buy more.

29 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Ann

Many thanks indeed for taking the time to write a fabulous review and we are thrilled you love our eye shades as much as we do!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Very good cosmetics

Very good cosmetics. I’d especially recommend the primers as they do give a great base for your makeup.
First time purchase but pleased with both products. 😊

12 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Julie

Thank you so much for taking the time and effort to write such a fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Dissatisfied

I was very excited to find makeup for older skin .. so purchased Primer, eye primer,eye liner in brown and mascara ..
I was so disappointed:(
The eyeliner as soft as it may be didn’t stay on !!
The mascara was so light it did nothing !!
The eye primer wasn’t any good !!
The face primer was ‘ok’ nothing special…
The translucent pressed powder (which was a gift) did absolutely nothing !!
So glad I kept my original make up !!

16 September 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Kathy

Thanks for taking the time to write a review and we were so sad to hear our makeup didn't suit.

As with all our products if you are not happy with them they may be returned within 30 days of purchase for a refund or exchange and you will find all the details and access to a free returns label on the returns page on the website.

Kind regards

Caroline
LFF Team

Rated 5 out of 5 stars

So kind and helpful

I had an issue with my order of lip balm and it was dealt with quickly and warmly. I don’t know if I was more pleased with that or with the actual lip balm itself!
I’s just what I needed. Thank you LFF

3 September 2024
Unprompted review
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Reply from Look Fabulous Forever

Dear Bridget

Thanks so much for your kind words which are much appreciated.

Kind regards,

Caroline
LFF Team

Rated 5 out of 5 stars

Just loving the new Neck Cream

Just loving the new Neck Cream it’s so smooth light and easy to apply plus it has a lovely aroma.and far outweighs any other brand that I’ve tried. Just wish it had been out longer.

5 August 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Susie

Thanks so much for your fabulous review, we are thrilled you love it as much as we do!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

An overall review covering masses of products

I didn't really wear makeup, partly because I tended to be allergic to so many products and partly because I could get away without it. I'm 64 now and saw a picture of myself recently - oh dear. Nervously, I set about finding products my skin wouldn't react to and would be suitable for my age. I've had no negative reactions at all and am sending back products only because I selected the wrong colours. A huge thank you from a nervous buyer. Also thanks for your useful tips and advice.

1 August 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Cherry

Thanks you so much for taking the time to write such a heart-warming review, we are thrilled to have helped.

Warmest regards

Caroline
LFF Team

Rated 1 out of 5 stars

No stars as one item came no…

No stars as one item came no explanation and i paid £75 for 3 items!! Have asked for this to be sorted…

12 July 2024
Unprompted review
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Reply from Look Fabulous Forever

Dear Debs,

We are so very sorry that your parcel was damaged in transit and some items were missing. We will arrange to send the missing items today, once we have confirmed which items these were.

We hope you have seen our email too in response to yours and we look forward to getting the missing items resent asap.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

I’m having trouble with the highlighter…

I’m having trouble with the highlighter stick, it doesn’t come out evenly. It’s all or Nothing. The blush that I was sent based on my skin tone is hard to apply and too light. I I love the eyeliner sticks, they go on smooth and stay as long as I have primer on my eyelids

8 July 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Tanya

Many thanks for taking the time to leave a review and we are sorry to hear you are not happy with the highlighter or blusher.

With the highlighter do give it a good shake before clicking and click just twice. If the blusher is not right for you then do return it for an exchange or refund and details may be found on the returns page on the website here. https://www.lookfabulousforever.com/returns

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I cannot quite believe it but my order…

I cannot quite believe it but my order of two items placed Sunday morning 7th July was delivered by my postman
at 9am this morning Monday 8th July !!
What efficiency ! Amazing, well done. I continue to enjoy your products too.....

8 July 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear 'custoamer 2'

Many thanks for letting us know that Royal Mail and our lovely warehouse team have excelled themselves - fabulous to hear!

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

Excellent customer service

I recently had to return a couple of products as the colours weren’t working for me. My exchange items were sent out promptly. Sadly, the colours still weren’t right so I returned them and requested a refund. This was paid very quickly but I thought there was an error and so called them. The lady was very helpful and explained the refund in full and she was very patient with me as I still thought there was an error but all was good in the end.
I wish every company had such excellent customer service.
Thank you.

27 June 2024
Unprompted review
Rated 3 out of 5 stars

Disappoinged

I received the foundation and serum which is okay at first I thought was good, but does t stay on long, no better than cheaper brands the lipstick is too bright and doesn't stay on lips at all so very disappointed- I wrote asking to change colour and asked for maybe sweet pea as a sample but never got a reply, so all in all very disappointed- all very expensive for what I’ve got. Delivery was quick and packaging good would have preferred better goods that actually do what you say they do. Sorry very disappointed

4 June 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Patricia,

Thanks so much for taking the time to write a review. we are so sorry you do not seem to have received the email we sent on the 1st June - perhaps it is in your spam folder?

Sadly we do not have samples.

Here is our email we sent:-

Caroline Geraerts
replied
14 days ago (Sat, 1 Jun 2024 at 1:58 PM)

To:xxxxxxxxx(email address was as per the one on the order)

Dear Trish,

Thanks for getting in touch, we’re so sorry to hear this product wasn’t right for you.

To return an item, please click here https://www.royalmail.com/track-my-return/create/4529 to print your free returns label or arrange for you parcel to be collected from your home.

The label can also be printed by the Post Office. Once you have completed the form you will receive an email with both a label and a code for the PO to use if you are unable to print your own label. You can also arrange a collection from your home. More information about returning items at https://www.lookfabulousforever.com/returns

Before returning your item/s, please recycle as much of the packaging as you can in your household recycling and just return the product - we do not need the leaflet, tissue paper, outer cardboard product sleeve or bubble wrap. Don't forget to include a covering note detailing name, address, order number and action required.

If you’d prefer to exchange your returned item for a different product, that’s fine as long as the new product is the same price or less than you’ve already paid. If it’s less, we’ll refund the difference. If it’s more, please ask for a refund and place a new order for the replacement product.

You can send the parcel from any postbox so it may be easier to return the item in an envelope rather than the box it came in as some of the boxes do not fit into a post box.

We’ll issue your refund or send out your replacement products as soon as we receive your returned parcel.

Best wishes,

Caroline

Caroline Geraerts

Customer Service and Beauty Expert
www.lookfabulousforever.com

Rated 1 out of 5 stars

Disappointing

You never reply to e mails

20 May 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Elizabeth

We are so sorry to hear this and have checked our emails but sadly do not find any from 'Elizabeth Lloyd'. Can you tell us which email address you sent your emails to please and the email address used to send them?

Please try re-sending your emails and they should be sent to info@lookfabulousforever.com.

We look forward to hearing from you soon.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Best ever make up I’ve used feels…

Best ever make up I’ve used feels beautiful my friends are turning to it too not sure what it is but just feels beautiful and looks amazing so many comments

5 June 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Nicola

Thank you so much for this truly fabulous review - you've made our day!

Warmest wishes,

Caroline
LFF Team

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