Look Fabulous Forever Reviews 9,619

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express strong satisfaction with the products, particularly noting their suitability for mature skin and the high quality of items like blushers, primers, and long-lasting lipsticks. People appreciate the effectiveness of the makeup, with many finding that it performs well, such as mascara that stays put and eyeliner that glides on smoothly. Reviewers also frequently praise the skincare range, highlighting how it makes their skin look and feel wonderful, and that the products are gentle on sensitive skin. However, some people were dissatisfied with certain product aspects, such as compact hinges breaking, eyeshadows becoming powdery, or eyeliner disappearing quickly. There were also mentions of mascara wands being problematic and drying out too fast, and issues with foundation color matching and texture on the skin. Additionally, some customers found the packaging bulky or wasteful.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality and suitability for... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Look FF blusher it’s the best one I have used for mature skin. I purchased the compact to try to reduce my use of plastic sadly the hinge broke within a few weeks, LFF where great and replaced... See more

Rated 5 out of 5 stars

LFF always delivery promptly and keeps you up to date about your delivery. I love their products, they are absolutely fabulous for older faces. Primers, eye shadows, pencils, blushers are amazing.... See more

Company replied

Rated 4 out of 5 stars

The face primer provides an excellent base for foundation. Unfortunately the packaging is bulky with wasteful double plastic casing. The eye primer is in a better, small tube, easy to apply and is als... See more

Rated 4 out of 5 stars

I have been using LFF eyeshadows and highlight for a few years now and I really like them although I do find that some eyeshadows go very powdery at times . I ordered a highlight this week and as usy... See more


Company details

  1. Cosmetics shop

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

This company has charged my credit card…

This company has charged my credit card $39.95 twice through PayPal. I have never ordered anything from them and this is the first time I’ve opened there mail.
I will have to reach out to my bank to have them get my money back unless this company returns my $80 without that.

I am trying to respond. Unfortunately I can’t find the required reference number to respond.
I’ve reached out to my bank for assistance.

1 June 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Reviewer

Thanks you for your message and so sorry to hear this. if you would like to email us at info@lookfabulousforever.com and let us have your email, name and address we will investigate for you. No need for an order number as we can find this from the rest of the info you provide. Thanks

Warmest wishes

LFF Team

Rated 5 out of 5 stars

Difficulty in removing lid on eyeliner pencil. Now leave my 2 existing pencils without a lid

I have been very pleased with all the products I have bought except the eye pencil. I love the actual soft pencil on the eyelids but it’s the actual applicator I find it very difficult to remove the top. I have broke 2. The first one I emailed about and very kindly was sent a replacement and told to run the pencil top under warm water which I did, but the pencil completely broke in half and the actual soft lead fell out. I love the eyeliners I did have 2 (now have 2) wish the lid was easier to remove.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

I am completely sold on all the…

I am completely sold on all the products , I have had so many compliments since switching to LFF.
I think the highlighter is a game changer .
Today I received my face primer and wow ! Just as described applying it was a real treat .

8 May 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sue

Thanks so much for your truly fabulous review, its made our day!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great products

Great products, good delivery time, and I feel they are really concerned for us older ladies that still like to wear makeup and look good!

25 April 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Dianne

Thanks so much for taking the time and trouble to write a review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Brilliant service

Have been a fan of LFF for a number of years. Recently ordered their Beauty Balm in light which when it came was very obviously too dark for me. But of course that’s always a risk when buying makeup online. After reading their returns policy (I’ve never had to return anything to them before) I emailed them to ask if I could exchange. Within hours Caroline replied that a replacement had been sent. Brilliant service. Thank you.

14 April 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Carol

Thank you so much for your fabulous review and we hope the new shade will suit.

Warmest wishes,

Caroline
LFF Team.

Rated 4 out of 5 stars

Lipstick goes a blue colour

A good few yeas ago I bought a lipstick ,Dusty Rose Longer Lasting beautiful colour stayed on well did not change colour.
I have twice now bought the same lipstick and within minutes it turns a blue pink colour on my lips .
So I won’t buy from this company again as I think they have changed the format and not said .
I do not have a problem with any other lipstick I have bought.

8 April 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Linde

Thanks you taking the time and trouble to write a review.

We are so sorry to hear that you are disappointed with your latest versions of the Stay All Day Dusky Rose lipstick. I can confirm that we have not changed the formulation.

As with all our products, if you are not satisfied with them they may be returned within 30 days of purchase for a refund or exchange, used or unused.

Please visit the returns page on the website here https://www.lookfabulousforever.com/returns for full details on how and where to return and to create your free returns label or arrange for the item to be collected from your home.

Again our sincere apologies that this lipstick did not suit.

Warmest wishes,

Caroline
LFF Team

Rated 3 out of 5 stars

Light look beauty balm

I recently decided to try light look beauty balm, I have lots of your products and have always been very happy with them.
I applied after my moisturiser, when I squeezed it out it looked very orangey, but though it would be okay when brushed in, unfortunately it wasn’t, have tried it twice. What am I doing wrong? I bought 02.

9 March 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear 'Fuertelover'

Thanks for taking the time to write a review and we are so sorry the balm does not suit. The 02 is one of our darker balms equating the 03 in our foundation. If you haven't already done so please do take the foundation shade finder quiz to determine the best shade for your skin and you will find it on the website here https://www.lookfabulousforever.com/choosing-foundations.

To return your balm for an exchange or refund please follow the instructions on the website here https://www.lookfabulousforever.com/returns

Hope this helps.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great company

I bought a quantity of items. Lipsticks and eye shadow were all great. Unfortunately the foundation didn't work but on return an immediate refund was given.
Excellent company.

25 February 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Julie

Thanks for your great review but sorry the foundation didn't work for you.

Warmest wishes,

Caroline
LFF team

Rated 5 out of 5 stars

Lovely lipsticks

Lovely lipsticks. Good advice given choosing the right colours for you.
It can be expensive buying lipsticks that just don't suit you, but their sales pitch is about not making those mistakes..
Lots of variety in the shades..lip pencils are a bit powdery, but there is a nice range of colours, again, to match your lipstick.
Make up tutorials are useful and the blogs by Trisha are interesting, covering issues that us "women if a certain age" are likely to encounter, but written with integrity and a refreshing lack of bias or discrimination. All in all a brand that does think about the age it's trying to reach and good luck to them

22 March 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Linda

Thanks so much for taking the time to write a fabulous review, we very much appreciate it.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Brilliant team in Customer Service

Brilliant team in Customer Service. I messed up my order and immediately sent a grovelling email to ask if my order could be put right before it was paid for. It was a Sunday and I was hoping someone would pick it up on Monday morning to have time to put it right. Tbh, I thought I would just have to smile and pay up the original order. But within an hour - Sunday, remember - someone (a clever bot?) replied with a new, corrected, order. And here we are on Tuesday afternoon and my order arrived at my door this afternoon. Amazing! Customer services are really ‘fabulous forever’. Thank you so much *****

3 March 2024
Unprompted review
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Reply from Look Fabulous Forever

Thanks Sheila

This is wonderful to hear and to put your mind at rest we do not use bots - it was me and my insomnia!

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

Customs charge…

I have loved your product for a number of years… eyeshadow and lipstick in particular.
My recent order to Canada came very quickly, under a week, but I had a customs charge of $23.00 to pay.
Thought you might like to know because it hasn’t happened before.

5 February 2024
Unprompted review
Rated 3 out of 5 stars

Nothing wrong with the company…

Nothing wrong with the company excellent service
I ordered the eyeliner pencil sorry to say it smudges
Also the long lasting lipstick which isn’t as described
I found I had to re apply

18 January 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear 'Happy Customer'

Thanks for taking the time to write a review and we were sorry to read the products disappointed.

Please do remember if at any time you are not satisfied with our products, used or unused, they may be returned within 30 days of purchase fi a refund or excahnge. More details on the website here: www.lookfabulousforever.com/returns

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I am pleased with the makeup I ordered

I am pleased with the makeup I ordered, thank you. I did have to figure out how to correctly apply the foundation 02. First attempt it appeared to cake on my nose and cheeks. I watched one of your helpful videos where the woman mixed the foundation with a small dab of another mixture. Since I hadn’t ordered that one, I put a few drops of one of my existing foundations that had extra moisture and it went on beautifully. I also think the tone 02 suits me. The Face Prime is perfect as are the lip liner and lip stick products. I use a foundation and lip stick every day. I love that fact that this is a company owned by women, for women and I’ll certainly continue using LFF products and sing its praises. Many thanks. 😊

12 January 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Josephine

Many thanks for your fabulous review.

If ever in doubt about product application please view the relevant product page has each page has a how best to apply video. The product mixed with the foundation would be the face prime - take a pea-sized squirt of each and swirl together on back of hand before applying.

Also please ensure any serums and moisturisers are fully absorbed before applying the face prime and then the foundation.

Hope this helps.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great Products and Service

I ordered some eyeshadow and eyeliner. The colors are really lovely and the products came to me very quickly here in the US in under a week. I also really like your website as it makes it very easy to choose product colors by skin tone. And the tutorials are very helpful too.

12 January 2024
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Lydia

Thanks so much for your fabulous review which is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

The delivery was fast to the United…

The delivery was fast to the United States. I bought the face serum, day and night cream, and the face primer came as a free gift. I love all the products. I had a friend tell me that something was different about me; that I looked younger. I've only started using it for a week.

4 December 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Debbie,

Thank you so much for your fabulous 5 star review. We really do appreciate such feedback.

Enjoy your free gift of the Smooth Like Silk Face Prime. It is our 'hero' product loved by everyone.

Stay fabulous!

Julie

Look Fabulous Forever

Rated 5 out of 5 stars

Very fast delivery to the US!

Very fast delivery to the US!! Ordered eye and lip makeup and love it! I got so many compliments from family and friends. The teaching videos are a great help. I will definitely continue to explore and buy more, thank you so much!

29 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Fabulous Customer

Thank you so much for your amazing review - it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

I bought two eyeliners

I bought two eyeliners. Nice colours, easy to apply but the point blunts quickly. I would like to be able to keep it more of a point for more precise definition along my eyes.

18 October 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Susan

Many thanks for taking the time to write a review, much appreciated.

As the eyeliners are lovely and soft the point of the eyeliner may be shaped by using a tissue to mould it into the required shape.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Not good!

Thought I would try this company for the first time recently so bought their Soft Eyeliner. They claim it is for mature women and stays in place. Within, literally 2 minutes the liner was 'bleeding' all over my eyes....the worst liner ever! A complete waste of money for me!!

22 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Sylvia

Many thanks for taking the time to write a review and we are so sorry to hear the eye liner didn't suit.

We wondered whether you'd had a chance to view Sally's fabulous video tutorial about keeping eye liner in place? https://www.youtube.com/watch?v=IK73_3HMIvg&t=692s

If this doesn't help please visit the returns page on the home page of the website and follow the instructions to create your free returns label so you can send back the liner for a refund or exchange for something else.

Hope this helps.

Warmest wishes,

Caroline
LFF team

Rated 3 out of 5 stars

Nice eyeliner but…..

I received my order of an eyeliner today. I’m pleased with it but can’t believe the ridiculous amount of packaging it came in! A large box and loads of paper. This could have been sent in an envelope for the price of a stamp. I wondered why the delivery charge was expensive, now I know! You seriously need to reconsider your packing methods.

21 November 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Jan

Thanks so much for taking the time to write a review and we are so sorry to hear this. A single eyeliner should have been sent in one of our small 'letter box' boxes so apologies if this was not the case with your order.

Maybe, if it is not too much trouble, you'd be so kind as to take a photograph of the box and email it to us at info@lookfabulousforever.com so we may follow up with the warehouse team - we are wondering whether they may have temporarily run out of the small boxes!

Thanks again and we look forward to hearing from you and are so sorry it sounds like your order was sent in the wrong box.

Warmest wishes,

Caroline
LFF Team

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