Lookiero UK Reviews 

things chosen for me that I would never have considered

Awful company. Scam! They charge for a personal shopper who doesnt actually listen to what you want. They send dodgy return labels so you have trouble returning the items and then they harrass you to pay continuously and don't actually acknowledge anything you say in emails telling them of issues. Highly recommend AVOID THIS COMPANY! The customer service people are either ignorant, incompetent or they have been told to support the entire scam.

I find shopping for clothes frustrating, they often don't have my size and I am not sure how to choose things that go together and will suit me. I felt that the personal shopper had really listened to what I asked for. The quality of the items was excellent and really good value for money. Of the five items, I bought three and have worn them loads already.

Quality of clothes is great, personal shopper doesn’t read the guidance provided. Box arrived damaged, and clothes marked - due to damage. Customer service ignoring emails!

Great selection of clothes. Fitted perfectly and tailored to my needs

I had an extremely disappointing experience with Lookiero.

I originally had a UK account and recently moved back to France. After updating my address to a French address on my account, I placed an order without any issue. At no point during the process was I told that a UK account could not receive deliveries in France.

I received all the “track your parcel” notifications from Evri, but the parcel never arrived. I immediately contacted both Evri and Lookiero to report that I had not received anything.

Despite this, Lookiero continued sending me messages asking me to select the clothes I wanted to keep and return the rest. I repeatedly explained that I never received the box in the first place.

Eventually, Lookiero admitted that because my account was originally based in the UK, they actually could not send a box to France and told me they would cancel my account. I accepted this and thought the issue was resolved.

Then, two months later, I suddenly received a message thanking me for “selecting all my clothes” — and Lookiero charged me nearly €300 for items I never received.

I contacted customer service immediately asking for a refund and explaining the entire situation again. It has now been over a week with no response whatsoever.

Charging a customer for a parcel that was never delivered, especially after acknowledging the order should never have been processed, is completely unacceptable. Very poor customer service and extremely frustrating experience. DO NOT BUY FROM THEM.

They followed my instructions on what I would like to wear. Their communication was good. They took note of my height when choosing my clothes. The quality of the clothes and bag is good.

I never received my first ever order, the courier left it in an unsecure place in full view of passers by and it went missing. Filled in the appropriate claim form, raised a complaint and now being sent texts from Lookieroo threatening legal action. Terrible service. I’ve emailed several time to chase also!

Great service and Great clothes well recommended.

Great service great selections

First box was great
Second box pair of trousers had a button and belt missing????
All the tops were too big

I gave Lookiero one final chance after a couple of disappointing boxes, and it was a complete waste of time.

The most frustrating part is that they seem to pay absolutely no attention to the style preferences they ask you to provide. One of my clearly stated preferences is that I do not want clothing that highlights my legs, yet I was sent a mini skirt and a pair of tight-fitting trousers. I have also specified that I prefer fitted tops around my upper body, but they sent me two baggy, shapeless tops.

Every key preference I provided appears to have been ignored. In fact, it felt like I was sent the exact opposite of what I had requested.

I've ordered many boxes over the years and the service used to feel personalised. There is no point filling in style profiles or providing feedback if nobody is actually reading it.

The whole concept of a personal styling service is that someone takes the time to understand what suits you and what you want to wear. Unfortunately, my experience suggests that Lookiero no longer does that. After giving them multiple chances, I've finally accepted that this service is not personalised at all.

Very disappointing, and I won't be wasting my money on another box.

I’ve just joined Lookeiro and so far I’ve been very happy with the choices that Emma picked for me. Hoping this will be a continuing trend and would definitely recommend to family and friends

They still have my money and their customer service is awful. I returned two items, but only got refunded for one. I contacted their customer service via email but I’m yet to get a response almost 3 weeks later. I would not use them and will be cancelling my subscription. Although the clothes are good, the ability to sort issues is the worst I’ve come across.

If anyone knows how to resolve this let me know. I’d like to get my money back.

It’s a wonderful opportunity to change up your wardrobe with a stylist without leaving your home. I’ve purchased many high quality items which I would. I have chosen if I’d seen them in a shop. I hate returning items after purchase but it’s really easy with Lookiero. The items can be on the expensive side but the quality is excellent. The online chat means I can tell my stylist what I’m looking for in each order. I love using the app to let them know items I like the look of and those I don’t.

Easy peasy lemon squeezy

I was really excited to use this service. Box arrived and I liked 4/5 of the items. I wanted to keep 2 pieces but neither were available in my size to exchange. So I went to return via Evri locker… the prepaid label worked fine but the locker was too small, then it wouldn’t let me get a bigger one. Called Evri for help, they were closed. Emailed lookiero, silence. Then came the we will charge you for all 5 items emails but no reply’s to my contacts. I then spent £20+ returning via Royal Mail just to get it away. Then they said they would only accept Evri returns when i made sure the payment they were going to take bounced. They told me they didn’t have the parcel. They did and a very accusatory email of how could you return it when not knowing where to send it to? (I tried the address on the Evri return label!!) More back and fore, eventually they emailed to say I owed nothing. Really poor customer service, nice idea but wouldn’t recommend.

Update: they tried 3 more times to charge my card!!! Numerous email sent to them to stop this. After I said I will dispuse this further, I got an email with Apologies, we have checked and we apologise, all the items were received. CANNOT EXPLAIN THE STRESS about this! Please avoid if you love your mental health!

AVOID!!
Had my first box and decided to return everything due to not being fit for me and too expensive. There is no option to prove what you sent or not. Therefore i got the major surprise being charged for one t shirt and one pair of jeans i did not kept! Lucky for me there were no funds on that card and I have the chance now to challenge this. I will update my review once i get a resolution.

I cancelled my subscription and confirmed through my account that there were no active plans. However, despite this, I continued to receive boxes and was charged for them.
What made the situation worse is that my account showed no deliveries, so I wasn’t even able to arrange returns. When I contacted customer service, they confirmed that my subscription had been cancelled and that my account had been removed from the system.
Despite this, the deliveries and charges continued. I reached out again but only received the same response confirming cancellation, with no resolution to the ongoing issue.
This has been extremely frustrating and disappointing.

I was so pleased with the five items that arrived in my first Lookiero box. My shopper had listened to my opinions and budget and when the box arrived I had the possibility of several looks mixing the pieces together. The quality of the items was very high, I’ll definitely buy from here again.