lookincredible.co.uk Reviews 

3,403
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the prices for various perfumes are fantastic, and items often arrive safely in good condition. Many people note that they received wonderful service, helpful updates, and prompt delivery when placing their orders. However, some customers also noted that delivery times were significantly slower than expected and essential tracking details were frequently missing. A few other people also felt that securing a refund when packages failed to arrive took too long and required multiple frustrating follow-ups. Shoppers sometimes experienced missing items or severe delays during busy holiday periods without proper communication from support.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising prompt shipping and... See more

Order

People report ambiguous experiences with order, while some consumers praise timely delivery, great prices,... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the great prices, amazing scents,... See more

Price

Consumers find price to be positive, highlighting fantastic deals and the best rates online for items like... See more

Refund

Reviewers express deep disappointment regarding prolonged refund delays and poor communication. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I read the reviews after i ordered and panic set in. After receiving a conformation email and nothing else I sent an email inquiring about delivery. The team’s response was fast and professional. The... See more

Rated 4 out of 5 stars

Great product at a great price. Well packaged, delivery a little slower than expected but it was around Christmas and other firms were also slower than usual.

Rated 4 out of 5 stars

Great value product. Only negative no shipping information. However when emailed got a prompt reply. Happy with site

Rated 5 out of 5 stars

I placed an order with this company which were the best prices online for the perfumes I ordered. I then started to read the reviews and got a little worried, however, there was absolutely no need to... See more


Company details

  1. Perfume store
  2. also in
  3. Beauty supply store
  4. Health and beauty shop

Written by the company

Lookincredible is your premier destination for luxury beauty and fragrance at unbeatable prices. We offer an expertly curated selection of top brands and exclusive products, ensuring every customer finds their signature scent or beauty must-have with ease. With fast shipping, responsive customer support, and a commitment to delivering the best value, we make online shopping seamless, satisfying, and indulgent. Discover beauty, discover value — only at Lookincredible.


Contact info

3.1

Average

TrustScore 3 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(3,403)

152 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a perfume on 21.09 on 27.09 I…

I ordered a perfume on 21.09 on 27.09 I don't have any update,I send them multiple messages and tried to call ,but no one answered.i contacted my bank to stop the transaction.its hilarious as they keep advertising themselves but they do nothing to complete their orders.i just want my money back and never deal with them again.i truly suggest you to think twice before to order.usually I don't give bad reviews,but is hilarious as you might be forced to order from another place as with them you can't deal

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Never received and got no response

I placed an ordered worth £50 and the delivery never arrived. I emailed several times and spent hours on the phone listening to Spanish guitar music but got no response. No idea what to do next so please do not use this company, learn by my mistake

17 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID! SCAM!

Purchased perfume as a gift 1/9/25 and paid for 48hour tracked delivery to ensure it arrived in time for the birthday. Nothing has arrived after 3 days so made multiple calls which went unanswered and sent multiple emails which nobody replied to. After 3 weeks still no delivery. Did manage to speak with the most awful ‘customer service’ representatives I’ve ever had the displeasure of dealing with on the 6th, 9th and 12th of September (now nearly 2 weeks late!) who were very rude, aggressive and unprofessional. All the calls were recorded so I requested they be sent to me but this was refused. 2 weeks after purchase was promised a new bottle of perfume would be sent out with a free toiletry bag (even though I’d now been forced to buy elsewhere on the high street as the person’s birthday was a week ago so I was out of pocket due to a higher price paid for the item and travel costs..!) This promised replacement with free bag also never arrived. Three weeks later and around 15 unreturned calls, 10 or so unanswered emails, awful treatment from the customer service team on the few rare occasions I actually got through to someone and I still haven’t received either of the 2 promised resent items or any of the call recordings that they must legally supply me with as requested. No manager call back has happened. Every part of my diabolical experience has led me to believe that this is a SCAM COMPANY - AVOID AT ALL COSTS!!

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Missing orders

Placed an order, it didn’t arrive- reported it and was advised a replacement would be resent immediately- that didn’t arrive either. Currently waiting for a refund

26 August 2025
Rated 1 out of 5 stars

I ordered perfume and shampoo from this…

I ordered perfume and shampoo from this company. I received the package two weeks later. The box contained only perfume. I didn't receive the shampoo. I tried calling the company, but no one answered the phone. I listened to Spanish music for 20 minutes. I contacted them on Facebook Messenger. I don't think I'll get a response. Please avoid this company and don't buy anything from them. They are scammers.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Slow despatch time with no comms.

Ordered 1 item on Monday for a birthday, its now Saturday and it was only despatched on the Friday - still not received it and thus will not get it in time. Totally useless company.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Late delivery

Before i placed an order i called to confirm date of next day delivery for an item for a gift and it was all confirmed. I placed the order, paid for next day delivery and a week later it still hasn’t arrived. I had to re purchase the gift.

22 August 2025

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