Lookupfare Reviews 

400
•
TrustScore 2 out of 5

2.1

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Rated 4 out of 5 stars

Well I planned the trip i paid for everything, it seemed a little weird, at first, I had my doubts, but I called the customer service the representative told me I had to call the flyght company afte... See more

Company replied

Rated 1 out of 5 stars

Girlfriend and I Bought airfare for Silver Airlines . Names were backwards - first name listed last... Contacted "Lookupfare" five times including supervisor ! They refused to help us! Airlines refu... See more

Company replied

Rated 1 out of 5 stars

Do not book airfare through this company. They will charge you about $50 more than you pay if you book directly through the airline, and they make it look like you are getting a regular economy seat w... See more

Company replied

Rated 1 out of 5 stars

Super sketchy company. I wish I checked them out prior to purchase. I purchased the ticket online and immediately no e-ticket got issued. two days later I received a call stating the their supplier c... See more

Company details

  1. Travel deals
  2. also in
  3. Travel agent

Written by the company

Lookupfare is one of the leading travel service providers based in the United States. We are a group of inspiring and creative travel-experts working towards providing our customers with the unmatchable flights deals and other travel-related services. What we do is make the process of booking your flights and hotels within the United States as well as International easier and convenient, whilst you sit back and relax and have a hassle-free travel.

Lookupfare

Written by the company


Contact info

2.1

Poor

TrustScore 2 out of 5

400 reviews

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2.1

All reviews

(400)

1 review in the last 12 months

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Rated 5 out of 5 stars

I’ve been working with Miss Soyna one…

I’ve been working with Miss Sonya Ray one of your agents and it’s been a pleasure, she is the most knowledgeable and very helpful, this lady deserves a salary increase, hope I will have the pleasure of working with her again. I would like to say a special thanks to her and keep up the good work. Am asking that this information goes into her files, she was able to accomplished all my request, Ms. Sonya I would love to one day to repay you for ur kindness.

31 October 2018
Unprompted review
Rated 5 out of 5 stars

Great Customer Services

Sonya was very professional and her customer services was excellent. She even gave me a discount per person. Thanks for Sonya 😘

31 October 2018
Unprompted review
Rated 5 out of 5 stars

Landyn Watkens…

Landyn Watkens took very good care of reservations . Quite efficiently by the way. I was completely satisfied with how much patience he had with me .Certianly deserves five stars

30 October 2018
Unprompted review
Rated 5 out of 5 stars

Andrews

Andrews, customer service was excellent. I especially, liked the follow-up call.

Great Job Andrew!!!!!

Mrs. Fields

30 October 2018
Unprompted review
Rated 1 out of 5 stars

Don't be fooled

I decided to cancel flights I had purchased with United Airlines within the 24-hour grace period. When the United app screen simply went blank, I thought I'd better call United to verify that I had indeed cancelled. Unfortunately, I accidentally connected with LookupFare's site instead. (I definitely thought I had reached United due to the misleading title of their site. Lesson learned!) The agent told me my flight had indeed been cancelled, and he could rebook me on a companion airline. I was surprised, but proceeded. Ultimately I rebooked over the phone - something I never do - because the agent told me the tickets were increasing in price as we spoke. He sent me an email confirmation which included an error. When I had him correct it and completed the booking, he told me it would take 3 - 4 days for the new confirmation to arrive. That convinced me that I did NOT want to book with this company. I called the agent back and insisted he cancel the entire transaction with no penalty. He first told me that my original purchase (with United) was going to be held for credit instead of a refund. I knew that wasn't accurate, which only made me feel more threatened. Ultimately, he cancelled after I insisted he admit that there would be no penalty and no money held. It was a stressful experience considering the cost of the tickets and the unsteady feeling I had dealing with this company. Be careful when you try to reach an airline! Go directly to their website, and avoid these second party sites that apply pressure by stating prices are increasing as you speak. I've learned a lesson. I resent that I felt tricked into clicking a site I had no intention of contacting. If LookupFare wants to be a company that earns respect, they shouldn't pose as another company in their link.

21 October 2018
Unprompted review
Lookupfare logo

Reply from Lookupfare

Hello Chris,

Greetings for the day

Your experience is important to us and we’re sorry that your experience with us didn’t live up to the standards we have set.

Please accept our sincere apologies for all the inconvenience this may have caused you and be rest assured that we will review the matter and will get it resolved.

We would request you to send an email to Escalations@Lookupfare.com with the booking reference number along with the passenger's full name(s) or the email address/phone number associated with the booking so that we can review all the interactions you had with our representatives and can reach a resolution effectively.

We will respond to your concerns within 24-72 hours from receiving the details.

Thank you, Escalations team

Rated 1 out of 5 stars

This site is a LIE and a HOAX

This site is a LIE and a HOAX! They send me a confirmation of my booking yet when I go to the airlines to book seats, the airlines has no confirmed reservation! Airlines says tickets were cancelled and no reservation made. Lookup does NOT send me notification that my tickets were cancelled and leads me to believe my reservation is confirmed with the email they sent. Guy on the chat evades my questions, has poor spelling and grammar and sounds like a foreign speaker. What if I never tried to book the seats and just showed up at airport on scheduled date of departure. I would have had no reservation!!!!! Shame on this company!

11 October 2018
Unprompted review
Lookupfare logo

Reply from Lookupfare

Hi Debbie,

Your experience is important to us and we apologize that it was not seamless. We want to understand the instances of your exchange with our agent(s). We would get back to you with in 24-48 working hours.

Please be rest assured that your concern would be resolved to the best of our ability.

Thank you.
Escalation Team
LookUp Fare

Rated 1 out of 5 stars

Dishonest and untrustworthy

I was led to this site because I didn't pay attention when I typed in United Airlines. At the top of the page it said UNITED AIRLINES RESERVATIONS, unfortunately I didn't read the address line so naturally it took me to their site. I don't keep up on how companies maintain their sites so I naturally thought I was on U/A website. Everything went fine till I received the confirmation email, I noticed that the program added a middle name to a passenger which I did not do. So naturally I quickly called Lookup Fair and explained what happened. The person I spoke with said it would be taken care of. I asked for a new confirmation number and he said it wold take a few hours to update and but I will get one. At this point I felt very uncomfortable with what was occurring. I contacted United Airlines and the person was quite helpful, she stated she could see the passenger names but the tickets had not been purchased. I waited the few hours and nothing, called back and was assured this was being handled. Not feeling comfortable with the experience I asked for this to be cancelled the lady assured me it will be handled to please give them a few more hours and besides now these tickets had gone up an additional $200, so now what have I got to loose. She said when you get up tomorrow it will all be taken care of trust me, at this point it was almost mid-night. So naturally at 8am I looked at my email , nothing from Lookup Fare. I looked at U/A and now the fair actually went back down to the original fair I started with( oh by-the-way Lookup Fare was $40 more than buying directly from United from the very beginning). I contacted Lookup Fare and told them the conversation was being recorded and that I want my reservation cancelled. It was. They do NOT purchase the tickets when you receive the confirmation e-mail from them, I have no idea what they are doing, but I do not want to be apart of it.

10 October 2018
Unprompted review
Lookupfare logo

Reply from Lookupfare

Hello Terry,

Your experience is important to us and we’re sorry your exchange with our agents didn’t live up to the standards we expect from our team. We also observed that the website experience while booking the reservation was not seamless either. We sincerely apologize for the inconvenience caused and would like to review the exchange between yourself and our agents so appropriate action can be taken. Please send your booking reference number, the full name or email associated with the booking(s) to Escalations@Lookupfare.com so that we can investigate the matter and can reach a resolution effectively. We will respond to your concerns within 24-72 hours from receiving the details.

Thank you, Escalations team

Rated 5 out of 5 stars

Landyn Watson absolutely turned my day…

Landyn Watson absolutely turned my day around with his exceptional customer service skills in finding me affordable air fare and accomodating my other special needs to fly my son home for christmas. I had given up ....but he never did. Great attitude, efficient, effective and finessed at his duties. I would hire him for my business if i needed help. He went Above and Beyond the call of duty to ensure my complete satisfaction. Give that man a special.recognition for honoring you re company with his efforts 😁

3 October 2018
Unprompted review
Rated 5 out of 5 stars

Landyn was great

Landyn was great! Very helpful through whole process of getting flights arranged. Thanks Landyn for your help and patience!

3 October 2018
Unprompted review

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