Lopay Reviews 2,288

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the simplicity and user-friendliness of the payment system and the app, highlighting how easy it is to set up and navigate. Many appreciate the low transaction fees and the various convenient options for receiving payouts, often noting significant savings compared to competitors. The service is frequently described as reliable and efficient, making it much easier for businesses to process payments. However, some customers occasionally experienced minor inconveniences, such as the card machine taking a while to update or connect, and the app sometimes being slow or laggy. A few people also mentioned that transaction processing can be slower compared to other services, and that the "Tap to pay" feature can take time to appear.

What people talk about most

Payment

Customers consistently note positive experiences with payment. Many reviewers praise the ease of use, quick... See more

User experience

Customers consistently express satisfaction with the user experience, highlighting the ease of use and setup... See more

Price

Users describe positive interactions with price, consistently highlighting low fees and competitive rates.... See more

Service

Reviewers highlight positive aspects of service. Customers are very happy with the service, finding it fast,... See more

Application

Clients share positive opinions on the app, highlighting its ease of use, intuitive design, and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of payments mainly. Nothing about the system is complicated. From taking initial payment to having those same funds payed into my chosen account at my time or chosen threshold for payou... See more

Company replied

Rated 5 out of 5 stars

Lopay has been so easy and user friendly to use for both myself and my clients. Love that if I have forgotten my card machine, I have a facility to take payment by mobile phone or by sending a payme... See more

Company replied

Rated 5 out of 5 stars

Lopay is very simple to setup and use. It makes life easier on my clients rather than having to source cash before arriving. The charges are very low compared to some other companies. Downloading re... See more

Company replied

Rated 5 out of 5 stars

I was recommended this instead of using Sumup. It hasn't disappointed, as easy to use ( even for a dinosaur 🦕 like me), payment in bank the following morning. Lots of extras that I can use as & when... See more

Company replied


Company details

  1. #20 of 60 best companies in Payment service
  2. #56 of 118 best companies in Business-to-Business service
  3. #6 of 18 best companies in Card processing service
  4. #4 of 17 best companies in Cashback provider
  5. #4 of 11 best companies in Eftpos equipment supplier

About Lopay

Written by the company

Boost your business with Lopay

From taxi drivers to barbers, pet groomers and everything in between, Lopay enables small businesses take payments at half the rate of Zettle and SumUp and reduce their rates even further with free payment processing rewards.

GO to Lopay.com

Take payments your way

For payments on the go, use our handy card reader or just your smartphone, no hardware required! For static businesses, our stylish Business Terminal is ideal for countertops. For deposits, use a Payment Link to reduce missed appointments - or add them to your Xero invoices.

Payment Methods

Instant payouts and free processing rewards!

Your earnings are available instantly, 24/7. With the Lopay Expense & Rewards Card, you can also manage your expenses and lower your fees further with 50% of all spend back in fee-free processing!

Learn More

Rapid onboarding

Simply download the Lopay app to be up and running in minutes. If you need a card reader or standalone terminal, simply order via the app to get yours in 2 business days. Any questions? Get in touch - we're here to help.

Contact Us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Great piece of tool

Very easy to use I have app in my both phones and it works really well I don't even have to carry a card reader witch is very handy for me never had a issue.

28 March 2026
Lopay logo

Reply from Lopay

Thank you! No card reader, works across both phones, and zero issues - that's exactly what we love to hear. Really glad Lopay is keeping things simple for you!

Rated 5 out of 5 stars

Good professional service

Good professional service

28 March 2026
Lopay logo

Reply from Lopay

Thank you, Moh! Professional service is something we really care about. Glad it's coming through!

Rated 5 out of 5 stars

Excellent wish lopay was able to…

Excellent wish lopay was able to integrate with icabbi and cab9 would be great as strips charging alot of money 1.5% plus 20p per transaction

21 March 2026
Lopay logo

Reply from Lopay

Thank you! Really glad you're enjoying Lopay. iCabbi and Cab9 integration isn't something we offer right now, but we'll certainly note it as feedback. Great to have you with us!

Rated 5 out of 5 stars

Easy to use

Very easy to use

24 March 2026
Lopay logo

Reply from Lopay

Thank you, Muhammad! Easy to use is always the goal. Really glad Lopay is delivering that for you!

Rated 1 out of 5 stars

Too much fees

Too much fees, there are better options in the market.

16 March 2026
Lopay logo

Reply from Lopay

Thank you for your feedback, and I’m sorry for any frustration caused.

We’ve checked your account and can see that your payouts were set to weekly with manual payouts enabled. We’ve now amended this for you.

You can also view and manage your payout settings at any time through the Lopay app.

If you’d like any help checking your current setup, just let us know.

Rated 5 out of 5 stars

Love lopay is very easy to use

Love lopay is very easy to use

22 March 2026
Lopay logo

Reply from Lopay

We love hearing that Linda, thank you! Easy to use is exactly what we aim for. Really glad you're enjoying Lopay!

Rated 5 out of 5 stars

I use lopay for my courier Business.

I use lopay for my courier Business.
But I also use SumUp as I send out invoices to my clients to pay.
I'm not sure if lopay offers this kind of service.
0.79% is excellent for any small business.
I've recommended them to over ten small companies already.
10/10 Keep up the great work 😻

16 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you so much - ten recommendations! 🙌 Lopay does offer invoicing if you are currently using QuickBooks or Xero, so you may not need SumUp at all. Really glad 0.79% is making a difference for your courier business! If you'd like more information on integrating with QuickBooks or Xero, please feel free to reach out via email on support@lopay.com

Rated 5 out of 5 stars

Brilliant rates

Brilliant rates

16 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Maria! So glad to hear that our competitive rates are helping, and appreciate your support.

Rated 5 out of 5 stars

Easy to use

Easy to use, and efficient support when needed

16 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you so much for the feedback, Suzanna! We're so glad to hear that our support team have been helpful when needed. We appreciate your support!

Rated 5 out of 5 stars

Very easy to use and great for taking…

Very easy to use and great for taking payments quickly from customers.

Low fees and reliable payouts make it a great option for small businesses.

15 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Serban! Easy payments, low fees, and reliable payouts for small businesses - that's exactly what we set out to deliver. Really glad Lopay is working so well for you!

Rated 5 out of 5 stars

Amazing

Very productive app , using by me 24/7 , no problem at all. One of best rates which I have used so far. Well done.

15 March 2026
Lopay logo

Reply from Lopay

Thank you, Petko! Using Lopay 24/7 with zero problems, that's exactly what we aim for. Really glad the rates are standing out for you too. We appreciate your kind words!

Rated 4 out of 5 stars

Not too bad

Compared to SumUp, it processes transactions more slowly. After the customer taps or inserts their card, they have to wait a bit. However, it’s easy to use and currently offers the best rates.

15 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Murat! Really glad the rates and ease of use are standing out. We hear you on transaction speed, and it's something we're actively working to improve. We appreciate the honest feedback!

Rated 4 out of 5 stars

Great way to get low cost payments from…

Great way to get low cost payments from customers, and great value for money. Customers are offered multiple ways to pay, and can be one off or recurring.

Lost a star for me because the shop experience could be better, but apart from that the app and service is great.

12 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Damon! Really glad the flexible payment options and low costs are hitting the mark. We've noted your feedback on the shop experience, and it's something we're working to improve!

Rated 5 out of 5 stars

Easy to use and quick processing of…

Easy to use and quick processing of money

14 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Neil! Easy to use and fast money processing, that's exactly what we're all about. Really glad Lopay is working well for you!

Rated 5 out of 5 stars

Yes they are doing well,great customer…

Yes they are doing well,great customer service.they make payment swift. I recommend this compay for small business like me.
Zahid Hussain

14 March 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Zahid! Swift payments and great service for small businesses is exactly what we aim for. Your recommendation really means a lot to us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look