I initially bought item from The Healthy Back Institute as shown on Facebook. I then cancelled the order as I was due to have a heart procedure and realised I shouldn't be taking any further tablets.... See more
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Thus us not a new product, as implied in the commercial. I tried it several years ago and it did nothing. The ingredients sound good, but there is so little of each one that one would have to take ex... See more
Company replied
Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... See more
Company replied
I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... See more
Company replied
Company details
Information provided by various external sources
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati
Contact info
South Congress Avenue 2407, 78704, Austin, United States
- losethebackpain.com
1.4
Bad
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sold my credit card number to fraudsters
Within days of ordering from this site my credit card was swamped with fraudulent charges for a variety of nutritional supplement outfits. I am convinced that the operators of this site sold my credit card number to scammers.
Update one month later: Healthy Back Institute charged another $434.85 to my Visa for nothing at all. THESE PEOPLE ARE CRIMINALS, NEVER, EVER, EVER ORDER ANYTHING FROM THEM.
11 November 2024
Unprompted review
Reply from Healthy Back Institute
Thank you for responding to our request for more information. First, I am sorry to hear you are experiencing the type issues you mentioned in your review. I can say that we do not sell credit information to other people or entities. That simply isn't a practice we deal in. However, with the added information you did provide, we are still unable to locate an account. If you wish to discuss the matter further and help us in locating an account in our records, please reach out to us. There are several contact options to contact us located here: https://losethebackpain.com/contact-us/
Warm regards,
Customer Loyalty Team
PLEASE Cancel/Refund ASAP
Hello! Kindly please cancel/refund any active account, subscription, service, plan, etc, that may have been created under my name, address, and bank/credit card information as I have been receiving (and getting billed/charged for) each and every month (for the past year or so) one bottle of ‘Heal-n-Soothe Systemic Enzyme Formula’ dietary supplement for joint/muscle discomfort, but I have never signed up for any such thing/program/service/product/etc (or a free trial/etc). Thank you so much! — Jennifer Portnoy, jenportnoy@aol, 1251 Appleton Way, Venice, CA 90291 —
4 December 2024
Unprompted review
Reply from Healthy Back Institute
Hi Teddy. I'm sorry to hear you wish to cancel your subscription. It was a result of the free trial bottle purchased in 2023. I have cancelled it and you should receive confirmation to the email address you provided. There is a 90 day money back guarantee for any unopened bottles you might have. I am also sending you return instructions related to that. Thanks for reaching out, take care!
Misunderstanding?
I have like the customers above received a number of unasked-for containers of HealnSoothe, which I understand may be a result of misunderstanding (I am not complaining). However, I do not need this supplement and it does not help me. Please could you desist from sending these capsules/tablets, and also from taking any more money out of my account.. Please confirm that this has been done.
3 December 2024
Unprompted review
Reply from Healthy Back Institute
Hi Lavinia, your subscription, which was a result of the Free Trial bottle you purchased, has been cancelled. You should receive an email confirming the cancellation to the email we have in your account record. Warm regards.
When I paid my initial $9.95 fora trial…
When I paid my initial $9.95 fora trial offer, the language used by the ceo was “no risk” try it for the shipping cost only. Well, like so many commenters, more product was received without meaning to subscribe for further shipments. So I read the full agreement and couldn’t find anything there about multiple orders. Called to cancel, and was told it was cancelled and I would receive email confirming. Email never came. Was shocked to read the full agreement as it outlawed “profanity, threats to employees,” and a host of other retributions that’s customer might take. Well think about it. They are ripping off people, many elderly and almost all in considerable pain. Based on my experience lying is also part of the business model. No wonder they are getting people very agitated.
23 November 2024
Unprompted review
Reply from Healthy Back Institute
Hi there! We'd be happy to resend your confirmation email stating your subscription was canceled. Feel free to reach out to us over the phone 9AM - 7PM EST (Mon - Sat) 800-216-4908, Furthermore, we understand your frustration of continuing to receive more product than you had intended to get and that you may not have realized there was a trial period with your order of free Heal-n-Soothe as is stated during checkout. We're glad you were able to speak with one of our representatives and at least resolve that issue.
I had to pay $33 NZD shipping on free first bottle next bottle came at $134 NZD
CANCEL SUBSCRIPTION
I want to cancel due to being diagnosed with a liver condition but as I have had no correspondence with you I can’t find where to cancel it, I can’t phone international numbers from my phone.
Shaun Brown
301 West Coast Rd RD1 Warkworth 0981
Auckland
New Zealand
20 November 2024
Unprompted review
Reply from Healthy Back Institute
Hi, Shaun! No worries at all, I've located your account and canceled your subscription so there won't be any new charges or deliveries from us. We understand that certain conditions may limit your ability to take supplements, so I'm glad I was able to assist you today. You will receive an email confirmation stating your cancellation. Feel free to reach out if you need any additional assistance, have a great day!
Never received the product!
Never received the product! Am trying to cancel my subscription and stop payment but cannot get to the end of the request!! Scam!!! I want my money back and the ability to stop this subscription!!
12 November 2024
Unprompted review
Reply from Healthy Back Institute
Hi Sandy! I wasn't able to find any orders based on the information you've provided here, but feel free to give us a call so we can help you with your issue. Feel free to call us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada). We look forward to your call!
BEWARE OF THIS WHOLE COMPANY AND THEIR…
BEWARE OF THIS WHOLE COMPANY AND THEIR WEBSITE. FIRST--IF YOU WANT THIS STUFF, JUST BUY IT ON AMAZON AT HUGE DISCOUNTS,
SECOND-IF YOU TRY TO UNSUBSCRIBE ONLINE,
THEY ASK FOR YOUR ACCOUNT NAME AND
"PASSWORD!" YOU LIKELY ONLY GAVE THEM YOUR E-MAIL--AND NOT A PASSWORD- WHEN YOU ORDERED THE TRIAL DEAL! WHEN YOU GO TO THEIR SITE TO UNSUBSCRIBE OR CANCEL --
THEY ASK FOR A PASSWORD (WHICH YOU DO NOT HAVE) AND THEN ASK YOU TO "CHANGE" YOUR
PASASWORD. SOUNDS SINISTER TO ME!!!
12 November 2024
Unprompted review
Reply from Healthy Back Institute
Hi Sam! Customers are sent a secure password to their email after placing their Free Trial order. If you have lost this password then you can also "reset" your password by creating a new one on the same page. Alternatively, you can also cancel over the phone by calling us as well. I wasn't able to find your account using the information you've provided here, but feel free to call us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada)
Reclaim for Heal -n-soothe supplements From July to November 2024
Hi I have received 3 lots of Health-n-soothe and so far I have not received any relief of any type for neuropathy for pain in my toes/legs
7801 31 Oct 2024 HEALTHY*BACK INSTITUTE 800-216-4908 TX
64.90 US DOLLAR
at a Conversion Rate* of 0.5951 (NZ$109.06) $109.06 2 Nov 2024
7801 31 Aug 2024 HEALTHY*BACK INSTITUTE 800-216-4908 TX
64.90 US DOLLAR
at a Conversion Rate* of 0.6239 (NZ$104.02) $104.02 2 Sep 2024
7801 17 Jul 2024 HBI*HEAL N SOOTHE 888-521-8005 TX
19.95 US DOLLAR
at a Conversion Rate* of 0.6071 (NZ$32.86) $32.86 19 Jul 2024
19 July 2024
Unprompted review
Reply from Healthy Back Institute
Hi Don, I'm sorry to hear that you haven't been able to gain any relief from the Heal-n-Soothe. Please note that Heal-n-Soothe is mainly used for inflammatory conditions such as arthritis or gout, and it may not be as effective for neurological conditions such as neuropathy. If your neuropathy does not have an inflammatory cause, then Heal-n-Soothe may not be helpful to you. A better option may be Super Joint Support, which does contain B12, an ingredient that has been shown to reduce neuropathy. In any case, I've canceled your subscription for the Heal-n-Soothe so there will no longer be any charges like the ones you listed here. Good luck with your pain relief journey!
I am unable to give 0 stars!!
I am unable to give 0 stars!!
i have just seen an amount on my credit card for £63.36, I have not ordered anything from this company Healthy Back Institute. Looking on line it seems that they try it on with a lot of people. My credit card company will hopefully get the money back for me.
31 October 2024
Unprompted review
Reply from Healthy Back Institute
Hi Jenny, it seems you may have ordered the Heal-n-Soothe free trial from us on Sept 15th but never contacted us to cancel the subscription. Either way, I see that your subscription was canceled and refunded on November 2nd, so I hope your issue has been resolved. Have a great day!
My wife Anne Rice.
My wife Anne Rice made what she thought was a single sample order. We now see that our Amex account has been billed three times for sterling equivalent of $79.90 (+ transaction fee). We have received three tubs of the product, all of which are unopened, but how does one deal with a company in Austin/Las Vegas from UK. Telephone number doesn't respond and I cannot find an email address. I have dealt with situation by putting a block on our charge card, but meanwhile have £190 worth of unwanted (and unopened) pills. How do I get reimbursed? Nigel Rice.
27 October 2024
Unprompted review
Reply from Healthy Back Institute
Hi Nigel! I've gone ahead and canceled Anne's subscription so there will no longer be any new charges or products mailed to you. As for the products that you already have, feel free to return those for a full refund to the following address:
Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please include a piece of paper with your name on it so that we can look up the order being refunded. Hope this helps!
Resolved
I ordered free trial however I then read on here it was a scam I cancelled but they sent me 4 bottles I don't even want to try now because of stress of the company .they said they have cancelled . Trying to contact to send back . No rely
No this does not help. You have not answered my question and I have emailed several times today I cannot call because my phone barrs me from international calling.
You cancelled the order then chose to send the order why ? . You send a courier to collect . The order was cancelled you confirmed this you gave me a partial refund . Then proceeded to post causing me more inconvenience and upset
I woukd like to update this post. The company have got back to me and assured me not to worry I have an email and evidence that I have nothing to worry about. I will take this information to my bank tomorrow ensuring no money will be taken out my account .
Thanks for finally resolving this.
A now happy customer
18 October 2024
Unprompted review
Reply from Healthy Back Institute
Hi Alison! You're always welcome to return any unopened bottles within 90 days of purchase for a refund. Please send all unopened bottles to:
Healthy Back Institute
7055 South Decatur Blvd
Suite 180
Las Vegas, NV 89118
Once we receive them we will refund the unopened bottles back to the original payment card. Hope this helps!
THIS IS A SCAM
THIS IS A SCAM. It was a mystery as to why these bottles of some supposed back pain supplements were being mailed to me. My wife and I did NOT order it. Somehow they got one of my wife's credit card numbers and charged it for 7 months. When I called, they lady said they would only do 3 months of refund if I mailed back the unopened bottles they have been sending.
11 October 2024
Unprompted review
Reply from Healthy Back Institute
Hi Alan! Taking a look at your account, our records show that someone placed an order on our website on 4/2/2024 for the Heal-n-Soothe free trial bottle, which does include a recurring subscription after 30 days for those that do not cancel within that time. We understand that accidents do happen, and that the order may have been placed by mistake, which is why we offer a refund on unopened orders that are returned within 90 days. Feel free to take advantage of this return policy, and as a courtesy I've also refunded one additional bottle that falls outside of the 90 day window. I hope this resolves your issue, if not feel free to reach out to us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada)
I canceled this subscription last month…
I canceled this subscription last month and just got charged again. They won't cancel the subscription. I'm contacting better business bureau.
1 October 2024
Unprompted review
Reply from Healthy Back Institute
Hi Pat! I took a look at your account and can confirm that your subscription was canceled on 7/29/2024, If you are still seeing new charges or are still receiving products, please contact us to Investigate this further. In the mean time, be sure that the charges you're seeing are actually from our company - billings from HBI will usually show up as "Healthy Back Institute" or "HBI", anything else is very likely not from us. Feel free to reach out to us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada). We look forward to hearing from you!
Healthy Back Institute are thieves! AVOID THEM!
I signed up for a trial product, which never even worked. I tried to cancel my account but could not, and months later they are still taking money from my bank account. They do not respond to attempts to contact them - they are thieves. When I tried to reach them another way, a third party supplier (??) wanted to charge me $14.95 just to follow up! DON’T GO NEAR THEM!
1 September 2024
Unprompted review
Reply from Healthy Back Institute
Hi Peter! I'm sorry to hear you had that experience, we would be happy to cancel any subscriptions you have with us but I'm unable to find any accounts with the information you've provided here. HBI never charges any fee to contact us or to cancel a subscription, so feel free to reach out 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada) . We look forward to hearing from you!
HBI is herpes
HBI is herpes. With you for life. I cannot unsubscribe. Gratefully I never gave them any money. Okay y’all, here is how to unsubscribe; call 800-216-4908. Unsubscribed!
6 October 2024
Unprompted review
Reply from Healthy Back Institute
Hi Kelley! I wasn't able to find any accounts with the information you provided here, but if you have a subscription with us that you wish to cancel, or want to unsubscribe from emails or text messages, feel free to reach out to us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (US & Canada) 240-780-5977 International (Outside of U.S. & Canada) . We look forward to hearing from you!
Horrible, NOT FREE E NEWSLETTER! THEY CHARGE YOU!
Horrible! I was offered this "free" newsletter. I cancelled the
subscription for the supplement, and when I tried to cancel
this "FREE" newsletter, it kept giving me an error code.
Almost $17 for this "FREE" newsletter? Who charges that
much for a dang emailed newsletter anyway, even if it
wasn't free, which they advertised that it was! It says right
on the newsletter FREE!
They only refunded one charge not 2!
6 October 2024
Unprompted review
Reply from Healthy Back Institute
Hi Brooke! I took a look at your account and noticed that you got our Newsletter Free Trial. It's possible there may have been a misunderstanding, as this was meant to give you an opportunity to try our digital newsletter for free for 30 days, and decide within that time if you would like to continue afterwards and pay the full price for more monthly newsletter releases. Either way we totally understand, and it seems that one of our representatives canceled your subscription and refunded your most recent newsletter charge. I hope this resolves your issue!
Pain -Not Now
I use to have pain in neck, back and ankle but it has basically subsided. If I take the HBI supplement, I am usually pain free even when I wear heels, line dance and perform. When I missed taking it a couple of days, I could tell and after 2 days of going back regularly, I became pain free again and yes for an almost 63 year old, I FEEL GOOD!
28 March 2024
Unprompted review
Reply from Healthy Back Institute
Hi Arletta! We're so glad to here how much our product was able to provide you find relief and get you back to dancing without pain. Helping individuals become pain free is our primary goal, so thank you for sharing your experience, it's certainly something to dance about!
I tried to cancel this and I could not…
I tried to cancel this and I could not find a number and when I found some number on the internet I left a message and they never returned my call. I never received and other orders so I thought it was solved and now I have people harassing me saying they are going to send me all the orders from February and that I have to pay all of the back orders. I asked them to send me the info because I thought it was cancelled and they say they cannot until I send them the money. I just having them yelling at me that they will charge me 100s of dollars unless I pay them. I don’t even remember what I ordered if I did order anything. Please don’t order from them.
Debra Halvorsen
19 September 2024
Unprompted review
Reply from Healthy Back Institute
Hi Debby, I'm sorry to hear about your experience, but I don't believe the number you found was ours or a member of our team you are talking to. I found what I believe to be your account and see no recurring orders or anything that resembles the date range you mentioned. Please call us to discuss, our contact information is: Monday – Saturday
8AM CST – 6PM CST
Phone US: 800.216.4908
*****DO NOT USE***
*****DO NOT USE***
I received a set of free tablets as a trial.
However, under no circumstances did l ask for a subscription to be set up.
I have sent a few messages asking for my subscription to be cancelled immediately and for the money deducted from my account to be refunded as soon as possible.
11 September 2024
Unprompted review
Reply from Healthy Back Institute
Hi Corrine, there may have been a misunderstanding regarding our Heal-n-Soothe Trial purchase. All trial bottles come with a trial period that begins once you place the order, after which we begin a recurring subscription unless the customer contacts us to cancel. This is all stated during the checkout process when placing the order on our website, but no worries! I was able to locate your account and I've canceled your subscription so you will no longer be billed or mailed any products. I've also refunded your most recent charge back to your card, and you will receive an email confirming this. I hope this resolves your issue and clears up any confusion regarding the trial, but if not, feel free to reach out to us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)
Have a great day!
Best ever.
This product takes away my back and neck pain. I don't take it how they recommend, I just take 3 pills when I'm bad. Half an hour later I'm just about pain free.
I have had no problems with this company.
I recommend this product to many people and they have all had positive experiences.
Thanks
Heal n Sooth.
20 January 2024
Unprompted review
Reply from Healthy Back Institute
Hi Kate, thank you for sharing your experience with Heal-n-Soothe! Back and neck pain can often be truly miserable, so It's awesome to hear that you were able to find relief using our product!
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