I initially bought item from The Healthy Back Institute as shown on Facebook. I then cancelled the order as I was due to have a heart procedure and realised I shouldn't be taking any further tablets.... See more
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Thus us not a new product, as implied in the commercial. I tried it several years ago and it did nothing. The ingredients sound good, but there is so little of each one that one would have to take ex... See more
Company replied
Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... See more
Company replied
I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... See more
Company replied
Company details
Information provided by various external sources
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati
Contact info
South Congress Avenue 2407, 78704, Austin, United States
- losethebackpain.com
1.4
Bad
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
No help… shady marketing
I too am unable to find anyway of cancelling this subscription. I didn’t realise it was a subscription I was trying a discounted supply and it didn’t help me after the first try I was falling asleep. I have FND and Chronic Fatigue Syndrome and it was making me worse. I’m trying to reduce my pain meds and thought this would help. Now I’m charged over £60 and it’s not something I can’t afford.
3 September 2024
Unprompted review
Reply from Healthy Back Institute
Hi Jewels! I see there may have been some confusion regarding our Heal-n-Soothe Trial purchases. All Trial bottles come with a trial period that begins once you place the order, after which we begin a recurring subscription unless the customer contacts us to cancel. This is all stated during the checkout process when placing the order on our website, but no worries! I would be glad to assist you regarding your subscription, however I'm not able to locate your order based on the information you've provided here. Please reach out to us so that we may be able to help resolve your issue! 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)
This is so shady
This is so shady. I never even created an account and now have no way to cancel. I have no record anywhere of placing an order or signing up for SmartShip
29 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi Charlie! I wasn't able to locate any orders or subscriptions using the information you've provided here. All Smartship subscriptions are easy to cancel via phone or email, so please contact us so that we may locate your account and assist you, or please provide more information here. We look forward to helping you resolve this! 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)
Cancel subscription
I am having difficulties cancelling my subscription.
I am unable to take supplements at present due to a liver condition. I now have a stock of unused product and wish to cancel subscription.
Regards
Mark Hudson
markhudson. Hotmail address NZ
State Highway TeTeko NZ
1 September 2024
Unprompted review
Reply from Healthy Back Institute
Hi Mark! Thank you for the info you've provided, I was able to locate your account and cancel your subscription so you will no longer be billed or mailed any products. You will receive an email confirming all of this has been done. Have a great day!
Unaware a subscription was in place ?
I would like to cancel the subscription i was unaware of but cannot find a way to do this!
29 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi Sylvia! I understand you purchased a Free Trial bottle of Heal-n-Soothe and may have misunderstood the terms regarding the trial period and subsequent subscription. But no worries! I've gone ahead and canceled your subscription so you will no longer be billed or mailed any products. Additionally, I've refunded the most recent charge on your account, and you will receive a confirmation email of all of this shortly. Have a great day!
The pills do not work
The pills do not work, and they continue to charge you without authorization. I have been trying to cancel and I am unable to. I had to call my bank to get a new card. Be careful.
26 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi Gabriella! It sounds like you accepted our free trial offer for Heal-n-Soothe, which included a SmartShip subscription for the product to begin after the trial period. The free trial was for 30 days and as we did not receive a request to cancel, the SmartShip subscription processed a new bottle on your behalf. We certainly understand how things like this can be overlooked, so we will be happy to assist you in canceling your subscription. Please contact us 800-216-4908 (U.S. & Canada) or 240-780-5977 International (Outside of U.S. & Canada)
I have been trying for months to cancel…
I have been trying for months to cancel my orders. This product has not helped at all and it is now just an expense I do not need but cannot see how to cancel.
If anyone can help that would be great.
26 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi there, Sara! I've just gone ahead and canceled your subscription now so that you will no longer be billed, and you will receive a confirmation email of this shortly. We're sorry to hear that Heal-n-Soothe wasn't able to help provide relief for you, but we do appreciate you giving it a try. Have a great day!
Sly tactics
I listened to the presentation....the entire one! I am very hopeful as we ALL are who place an order. I think they rely on desperation. I am waiting for my order but I have to say all the add-ons after you think you place your order cheapens the experience and makes me doubtful. I was hoping this site was different. I'm tired of these "only available at this price at this time" shennigans. and the many no thank yous. If your product is soooo good then why do you have to resort to these insulting sales tactics? I will give a review of how the product works in a few weeks.
24 August 2024
Unprompted review
May be legitimate, but felt like a scam
This company seems to have some very questionable practices - I was sent product I did not order, and when I attempted to go through the website to return it, the page errors out due to a zendesk configuration issue and the return is prevented.
24 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi Lynne! Here is the return address where you can send your unwanted items for a refund:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
I have to return the Heale n sooth…
I have to return the Heale n sooth capsizes. They have not helped. If anything they have put me to sleep. I started with the sample and am not impressed. The second bottle was supposed to be 49.95 but I’m being charged $58.00. This I cannot afford especially since I am not impressed with it.
23 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi Betty! I've gone ahead and canceled your subscription and refunded the charge of $58. You will receive a confirmation email showing all of this
I am still awaiting delivery of this…
I am still awaiting delivery of this product 10 days from ordering. I was so anxious to try Heal and Soothe and should have read these reviews prior to ordering
À
I cannot ring the number provided
Please give an email address. The bottles I ordered were paid from my WISE account si there is proof of payment It is now the 21st
13 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi Sheela, we're excited for you to be able to try Heal-n-Soothe and we want to do everything we can to make sure you receive the product. I tried to find your order in our system based on the information you've provided here, but I was unable to find any orders under your name. Please reach to us so that we can ensure that you receive your order 9AM - 7PM EST (Mon - Sat)
800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)
UPDATE: Thank you for the additional information you've provided. We were able to locate your order and it appears to still be on the way, I've requested to have the tracking number emailed to you. We look forward for you to get your order.
Pain free and happy
I have spinal stenosis and degenerative disc disease. I have had 2 spinal ablations and several rounds of steroid shots in my back and neck. I have been using heal and soothe for 2 months and I am pain free. I will never be without this product. Nothing gave me relief but Heal and Sooth has. I subscribed to get it monthly and have never had a problem with over charges or with receiving my order on time!
12 June 2024
Unprompted review
Reply from Healthy Back Institute
Hi Rhonda! We're so happy to hear that Heal-n-Soothe was able to give you the relief you were searching for. The pain from spinal stenosis can be debilitating for many, and it's always fantastic to hear someone who was able to overcome that using our product. Thank you for sharing your story! - HBI Admin
I paid for the free trial and then…
I paid for the free trial and then cancelled my subscription and received a email stating unsubscribe successfully 1mth late I get charged $128 even tho I unsubscribed ever mth I'm getting charged $128 this has been happening for the last.4mth and I can't find anywhere to unsubscribe from this can you explain how this is happening this is mind blowing how you unsubscribe to something but yet they still have access to take funds from your account how do you get a refund as I have 4 bottle sitting here collecting dust
6 March 2024
Unprompted review
Reply from Healthy Back Institute
Hi, I cancelled the Heal n Soothe subscription for you. You previously had cancelled a subscription for a different product you had ordered, Super Joint Support, but not the Heal n Soothe. That is why it was being sent to you, because you ordered a subscription for it. We have a 90 day return policy, you can pay to ship back unopened bottles for a refund.
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
* Please include your packing slip with your return.
Free trial will charge you twice..sneaky
Here is how this free trial scam works people. When you order a free trial and pay for the shipping they set you up a subscription to repeat the order which you have to cancel if you don't want any more orders. Lots of good sites do this kind of thing but this site CHARGES YOU FOR SETTING UP THE SUBSCRIPTION!
So you will have two lots of money taken from your bank even if you cancel the subscription. One for shipping and one for setting up a subscription.
If the product worked they wouldn't do this kind of thing.
2 August 2024
Unprompted review
Reply from Healthy Back Institute
Hi David! I think there may be a misunderstanding in how our Free Trial for Heal-n-Soothe works. The shipping fee is only paid so that we are able to send you a bottle of the Heal-n-Soothe for you to try. From there, you will not be charged again unless you decide to continue past the 30 day trial period. I hope this clears up any confusion, and I see you've already canceled your subscription on your account, so feel free to reach out with any other questions or concerns!
Something very wrong here
Something very wrong here, I believe it to be a money grab operation beware
31 July 2024
Unprompted review
Reply from Healthy Back Institute
Hi Jimi! While we are a for profit business that has been around for more than 20 years, our primary mission is to help our customers live the pain-free life they deserve without resorting to costly and dangerous drugs and surgeries. We have various purchase options that include a free trial, which per the terms and condition enrolls you in a subscription plan that offers a reduction in price per bottle as well as on the shipping cost. However, if a subscription is not something you are looking for, we also have one-time purchases and often have special deals we can offer if you contact us by phone 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada).
Duped
Yet another Duped customer, I wish Id had the chance to check out these reviews before I responded to they're advert !! I've also had money taken from my credit card without any authorisation, so, they also deserve a Bad review!!
27 July 2024
Unprompted review
Reply from Healthy Back Institute
Hi Anthony! Taking a look at your account, it it's possible you may have ordered one of our free trial bottles of Heal-n-Soothe and agreed to the subscription without realizing it. Either way, I've gone ahead and canceled your subscription and courtesy refunded the most recent charge on your account. You will receive a confirmation email stating all of this. Have a great day!
Marketing methods are way too aggressive.
This review is primarily about their marketing techniques. Last night I came across their web site and decided to try the free sample. After spending way more time than I wanted watching a video that could have conveyed the information in 2 or 3 minutes I agreed to the sample and, reluctantly, the monthly renewal. Unfortunately that wasn't enough as you can't complete the order without having to wade through pages of advertising trying to get you to sign up for more products with required monthly renewals. I don't know if Dr. Paris is behind this or if he has unknowingly signed up with an unscrupulous marketing company but in my opinion this is not how a reputable company does business. I would have been willing to do the shipping charge for the free bottle and if it worked order more. I do not like the idea of having to commit to a monthly charge for more product. Even with my prescription meds I order a 3 month supply myself. I know the providers like the automatic reorder system as it reduces their staff requirements but when i die I don't want renewals continuing to be charged to my account causing time wasted by my children to straighten it out. I'll consider trying it without required monthly charges and recommend you totally revamp your web site. That is if customer satisfaction is as important as the profit motive.
12 July 2024
Unprompted review
Reply from Healthy Back Institute
Hi Gerold! We understand your frustration, and if you would perhaps instead be interested in making a one time purchase of a single bottle at the regular price without being signed up for any recurring subscriptions, feel free to reach out to us by phone 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)
I ordered the free trial + 4 bottles of…
I ordered the free trial + 4 bottles of Heal and Soothe and wanted to go to check out but more products kept popping up to which I declined. Finally made it to check out and it ordered me the other two products I declined and took twice what I was planning to pay. So not cool! Plus there is no where that tells me when my will be shipped. I am expecting GREAT results and a refund of the products I did not order.
5 July 2024
Unprompted review
Reply from Healthy Back Institute
Hi Carla! I took a look at your order and it seems that it did not fully process, so thankfully no charge has been made and no products have shipped. If you would like to contact us and edit the order to remove any items please call us 9AM - 7PM EST (Mon - Sat) 800-216-4908 (U.S. & Canada). I hope this helps!
Another case of BEWARE!!ignoring my…
Another case of ignoring my cancellation - this is appalling behaviour and I now have 2 moths of unwanted product + the postage to the UK, I am horrified with the service or lack of it I have received, I have written nd unsubscribed but still the stuff keeps coming and it hasn't made any difference to my condition - just draining my bank balance
24 June 2024
Unprompted review
Reply from Healthy Back Institute
Hi Jane! I'm sorry to hear you had that experience, I see where your subscription was canceled on July 5th so there will no longer be any billings or shipments. Hopefully this solves your issue, have a great day!
Does nothing for my back pain
Does nothing for my back pain. Only prescribed medication works. How have you been charging your product to my new credit card number?
Stop using my credit card! You can find me ! You don't have any problem using my credit card illegally! Go back further...you have been rorting me for a long time. And you have refused my requests..several requests for a long time! I am a widow now& i don't have anyone! I don't even have a credit card anymore! I have told them to cancel it. I have to pay it off now! You won't win! You should be ashamed of yourselves!!
27 June 2024
Unprompted review
Reply from Healthy Back Institute
Hi Patricia! I'm sorry to hear that you were not able to get relief with Heal-n-Soothe. We always recommend taking it on an empty stomach every time you take it with a glass of water - this helps ensure you get the best effect. Also, I would be glad to look into your issue with the credit card, Unfortunately, we are unable to locate your order info based on the information we have found here. If you would please contact us via one of our support options at the following: https://losethebackpain.com/contact-us/ This will help us locate your account and assist you further. Our customer support team looks forward to speaking with you!
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