LOST GEN CLUB Reviews 1,191

Reply from LOST GEN CLUB

Jun 5, 2026

Hi Loren,

Thank you for taking the time to share your feedback, we really appreciate it.

We’re glad to hear you still find the pieces pretty cool, even if they didn’t fully match the impression from online. We completely understand your point regarding length, and feedback like this is really helpful for us as we continue improving our designs and product presentation.

We also want to mention that different necklace styles come in varying lengths, and many of them include extension chains for extra adjustability. Full details, including lengths and specifications, are clearly stated in each product description on our website so customers can review this before purchasing.

If you ever need help finding longer options or have any questions, please feel free to send us a message - we’d be happy to help you find the best fit.

We also offer returns and exchanges in line with our policy, so customers have options if something isn’t quite right.

We truly appreciate your support and honest review.

Kind regards,
Lost Gen Club Customer Support

Reply from LOST GEN CLUB

Jun 4, 2026

Hi Tab,

Thank you for sharing your feedback. We’re sorry to hear that the necklaces did not fit as expected.

We understand how frustrating it can be when a product doesn't match what you had in mind. We do want to clarify that the length of each necklace is listed on the product page, and many of our designs also include extension chains to allow for some size adjustment. We always aim to represent our products as accurately as possible through both the product photos and descriptions.

We also clearly outline our return, exchange, and warranty policies on our website so customers can review all available options before and after purchasing. Our warranty covers eligible manufacturing defects, and we're always happy to assist customers in finding the best possible resolution.

That said, we appreciate that neck sizes and fit preferences can vary from person to person, and we're sorry that these particular pieces were not a suitable fit for you.

We weren’t able to locate an order under the name shown on this review. If you haven't already, please contact us directly with your order number or the email used at checkout. We'd be happy to review your order and discuss any available options with you.

Thank you again for your feedback - it helps us continue improving our products and customer experience.

Kind regards,
Lost Gen Club Customer Support

Reply from LOST GEN CLUB

May 31, 2026

Hi Jacob,

Thank you for sharing your experience. We’re sorry for the confusion and frustration surrounding the delivery of your order.

We’ve been in contact with you directly regarding this issue and, when the tracking initially showed the parcel as being returned to sender as unclaimed, we offered to reship the order at no additional cost to ensure you received your items.

We also understand your concern regarding the fee charged by USPS, especially since your order qualified for free shipping through our website. Unfortunately, any fees charged by the carrier during the delivery process are determined by USPS and are outside of our control.

We can see from your update that you were able to visit your local USPS office before the package was returned. Could you please contact us directly and confirm whether you were able to successfully receive the parcel? We'd be happy to review the situation further and help with any remaining concerns.

Thank you for your patience, and we look forward to hearing from you.

Kind regards,
Lost Gen Club Customer Support