I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it woul... See more
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Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars. Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie w... See more
Company replied
What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again
Company replied
Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the o... See more
Company replied
Company details
Written by the company
Independent luxury clothing brand. Founded in Liverpool with a global reach.
Contact info
7 The Colonnades, Albert Dock, L3 4AA, Liverpool, United Kingdom
- support@lostsoles.co.uk
- lostsoles.co.uk
Replied to 33% of negative reviews
Typically replies within 1 week
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Poor Service
I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it would ship on the 23rd January. It's now the 28th January and still no sign of the hoodie being despatched 🤷🏻♀️ £65 spent and no sign of it yet, if it's delayed I would have appreciated an email letting me know.
I think their reply says it's all ⤵️
Great customer service
Completely satisfied with my order, easy to order and collection was so simple.
Eye catching t shirts of high quality
Eye catching t shirts of high quality. My son always get compliments when Lost Souls Tees
Kids new lost tracksuit
Ordered the new kids tracksuit in size 10-11 , it’s a perfect fit , great quality and my son said it’s very comfortable 🫶would 💯recommend.

Reply from Lost Soles
What am I supposed to say this clothing…
What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again

Reply from Lost Soles
Ordered with next day delivery…
Ordered with next day delivery Wednesday night, a week later still no delivery, very very poor, will not be using again

Reply from Lost Soles
Gift for our grandson
Got this for my grandson he will be made up with this one especially DJ20 to add to his collection
Thank you all.👍
Good product, good price, late delivery
Good product at a good price, but I paid extra for the next working day delivery and didn’t get it when I expected. There was a notice on the product page stating that the product will be shipped on the 14th October so I was expecting it on 15th October. I didn’t get it until 17th.

Reply from Lost Soles
Excellent service
Excellent service, I didn’t think I would be able to get the limited hoody and it was the only thing my grandson had asked for his birthday, arrived 3 days later , he will be thrilled.

Reply from Lost Soles
Always 5 stars
Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars.
Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie was received on the expected date of release.
Highly recommend Lost Soles.

Reply from Lost Soles
Great customer service
Ordered a jumper and there was a problem with the delivery and it never arrived through no fault of their own ! Contacted them and they looked into it and sorted it for me straight away. I was able to go and pick one up from the store. Thanks again

Reply from Lost Soles
Brilliant t’shirts
Brilliant t’shirts, brilliant guys. I message on Insta and they leave at the till, I have a size issue and they sort. High quality customer personal service, not just brilliant clothes

Reply from Lost Soles
If i could give them more stars i would
Been shopping with lost soles for a while and they're still the best about for customer service and clothing quality!. Everytime i've had a query or a question about items they always get back to me and always go out their way to help me. I can't say a bad word about them. If you want qulity then look no further 👍🏻

Reply from Lost Soles
Great quality tshirts
Great quality tshirts , ordered 2 different designs online, I returned one in store as was too big and bought another. Quick delivery and great communication.

Reply from Lost Soles
Fast delivery
Fast delivery, shorts are nice and fit well, however white top I wore once and after one wash the logo in the middle has faded and doesn't look good now.

Reply from Lost Soles
Easy to order quick delivery and great…
Easy to order quick delivery and great top

Reply from Lost Soles
Still waiting for order to be delivered…
Still waiting for order to be delivered over a week later; emailed them and they replied asking what the order was for! Answered telling them what I’d ordered but haven’t heard back from them at all.
Spent £50 and as yet have absolutely nothing to show for it. No number to ring anyone. At a loss.
Very disappointed.
Amazing customer service
Amazing customer service! Quick delivery and hoodies are really good quality. I ended up ordering three

Reply from Lost Soles
Fantastic communication
Fantastic communication, Fantastic product, Fantastic quality. Definitely be back for more! 💯

Reply from Lost Soles
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