Lost Soles Reviews 38

Bought a hoodie online, it was delivered promptly and the item is excellent, high quality, good fit, exactly what I wanted.

Fantastic design and excellent quality , always deliver on time and represents the city of Liverpool so well. Always look forward to seeing new drops and will remain an avid customer 👌

Fast delivery easy to navigate the website

Great customer service. Ordered a cap and there was an issue with the delivery (dpd, not lost soles).
Order sorted and a new cap was provided in store.
Everything I’ve ever ordered has been great quality

product very good good quality only one point the small mens is extremely small for a 14 year old boy needs to be larger

The hoodie is lovely (ordered another - so impressed with the quality)
However - not impressed with DDP as the parcel was stuffed behind the graveyard gate at the bottom of our 80m drive - visible to anyone driving by but not from our house. Had I not taken the dog out I would not have found it!

Great customer service from John and his Staff.
Exchange of goods, refund and orders on line.
A pleasure to support a local franchise.
Thanks again.
Stevie Rae.

Hoodies look great are extremely comfortable fairly reasoned prices staff are brilliant

Great quality and great customer service
My son loves their designs
Staff are very helpful

Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the one I ordered - we ordered the Pele jumper as the Zizou one he wanted in his size was out of stock online. However as luck would have it, they must have had some new stock refresh come in. Can’t fault their customer service, any other business would have just left us with nothing and not bothered to give us an option. We will have a surprised and happy teenager on Christmas morning. Happy customer here.

I can’t review you because I haven’t received my parcel from you and usually this never happens because I have bought from you in the past and I can’t track my parcel either

lovly quality stuff fast delivery

Ordered online but the wrong item was delivered despite the cashier checking when handing me the parcel. Can’t get in touch via phone to discuss issues, I have emailed and sent messages via Facebook messenger but no response! Now I’m waiting for a refund which I haven’t received confirmation via email (as I was told I would) but no way of contacting anyone to chase this up. Customer service needs to be improved.

Excellent quality and quick delivery

Excellent shop, either walk in or online, great quality clothes and really great ideas for logos.
Ordering online is easy and very fast delivery with great communication throughout the transaction. Pity there is not another store within the north Liverpool area.