Lotsy Reviews 244

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are often described as unique and meaningful gifts. Customers consistently highlight the excellent service, noting the helpfulness and responsiveness of the team, and the ease of the ordering process, including the ability to approve designs before printing. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving swiftly and safely. However, some customers experienced significant delays in shipping, primarily due to issues with customs and postal services, which led to disappointment and damaged items upon arrival. A few others also felt that there was a lack of communication or tracking information for their orders, causing uncertainty about delivery status.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy and seamless,... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting super quick and... See more

Service

Customers consistently note positive experiences with service, highlighting its excellence and efficiency... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Changes are not an issue!!

Corrections were made without hesitation and the response time was incredible! Each response came with kindness and consideration! I am BEYOND happy with the final image!! Thank you Lotsy!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

So looking forward to my print!!!

Wow! Firstly I just wanna say that Lotsy are very accommodating and quick to respond to queries. And fast postage aswell. Thank you for all your assistance and for the fabulous print that'scoming my way....it will be cherished forever 🙂

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Three-Country Poster

I ordered a poster for my girlfriend, showing our original countries on the sides and the country that we met in, in the middle. It turned out beautifully and we could not possibly be happier. I highly recommend Lotsy!!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Just brilliant!

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. The prints themselves are of a gorgeous quality, different and meaningful. I gifted one and kept one for myself to remember a special weekend that I spent with my friend. She loves hers as much as I love mine. I am already thinking about the next unique gift as a house warming present.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Great product

I placed 3 orders so far, the website is very straightforword and the customer service is the best I experienced . The maps are delivered safely and fast and the paper is of high quality.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Stunning products

Great company! I have placed 3 orders so far and every single one is stunning. Great communication, highly recommended! ⭐️⭐️⭐️⭐️⭐️

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Anniversary Gift

I ordered my print as a 20th anniversary present for my husband and he absolutely loved it.
The process to order was so easy and I had the opportunity to amend it if I needed to (i didn't).
It was also sent incredibly quickly.
Highly recommend!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Ordered a print to Denmark being advertised this product when in the UK. There was a bit of delay in receiving the parcel so I contacted customer support. They were really responsive and helpful. When I noticed there was a customs fee I contacted them and they happily reimbursed the difference

Couldn't recommend them more

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Customer service!!

I ordered a print and made few mistakes. Anthony was super helpful and we reconfirmed everything to make sure it would be exactly as I wanted. Even after my purchase I was still in touch with the team for additional advice and they were professional and responsive! Amazing work and best customer service!!!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great item and service

I ordered a print as a gift and was absolutely thrilled with the result. The recipient loved it! I will definitely order again. Highly recommended 10/10

7 December 2024
Unprompted review
Rated 5 out of 5 stars

I am absolutely delighted with my order…

I am absolutely delighted with my order from Lotsy. I can only commend Anthony's skill in both creating and producing these unique prints. There was so much choice in the range of colours to choose from and then to combine with my selected maps. My son and his family live in Sydney, Australia so it was an easy choice to pick this with the UK and with some special words depicted. My order was processed well within the timescale and I was very satisfied with the high quality of the prints both in colour, clarity and font size of the wording. Thank you Anthony for your excellent product and first class customer service.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely chuffed to bits with my…

Absolutely chuffed to bits with my order. They were very patient with my design as I kept changing my mind and when it came it was just perfect. Thick quality paper.. you certainly won’t be disappointed! Thank you 🌟

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Home to Home Poster-Fabulous!

We have family in three countries and this was the perfect gift to remind them that we think of them all the time! They all loved it! Delivery was fast too to ensure we received it in time for travel! 10/10 :)

19 February 2025
Unprompted review

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