Lotsy Reviews 244

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are often described as unique and meaningful gifts. Customers consistently highlight the excellent service, noting the helpfulness and responsiveness of the team, and the ease of the ordering process, including the ability to approve designs before printing. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving swiftly and safely. However, some customers experienced significant delays in shipping, primarily due to issues with customs and postal services, which led to disappointment and damaged items upon arrival. A few others also felt that there was a lack of communication or tracking information for their orders, causing uncertainty about delivery status.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy and seamless,... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting super quick and... See more

Service

Customers consistently note positive experiences with service, highlighting its excellence and efficiency... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great product

I bought one of these posters as a surprise for my Great Aunt who lives in New Zealand. I was so pleased with how it looked. The whole service, from ordering to delivery was fantastic.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered online, proof emailed and accepted, print sent. All within 2 days.
Sent directly to my bestie for her birthday and she loved it!
Recommend to anyone

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Anthony provides outstanding customer service. The prints are gorgeous and I love them. He provided me a copy for my approval prior to proceeding with the final product. I’m so happy with how it turned out. I highly recommend his work.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars

Got two prints for my loved ones and they both loved them! Great service too and fast delivery.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Ideal Birthday Present

I ordered a ‘front cover’ of a book for my mate’s 60th birthday - it was perfect, personal, close replication of traditional Penguin front cover - accurate; good quality. very efficient system and administration - recommended unreservedly
.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing print and service

I am so pleased with my print, I was a bit skeptical at first but when I saw the proof, I was blown away.
The communication from Anthony was fabulous as well. Can’t say enough, will definitely order again and have spread the word.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Great end result!

Absolutely love the piece I got! I love the attention to detail and the level of customization they did for me. Very prompt service and great customer service.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Scotland to Hong Kong

Great prints,ordered one and got a mock up of what it would look like,any issues and they change or sort it,delivered in time,just a really good company and different idea for a meaningful picture,would highly recommend.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

High Quality and Service

I have ordered a few times from Lotsy. Always, super happy and impressed by the quality and ideas. The designs are unique and Anthony has helped me get a personalised cricket print too for my son. I would recommend Lotsy to anyone looking for a unique and personalised gifts or decors for home. Thank you

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Unique

Easy to navigate website & to order.
Great quality & fast delivery. I bought it as a present and the recipient loved it!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Stunning print

I ordered a print from Lotsy for my sister who lives the USA. It was absolutely perfect. Anthony sent through proofs for approval to make sure I was happy. I loved it so much I ordered one for myself. Excellent communication, timely delivery and an outstanding finished product. Would highly recommend this company fir custom prints.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company who have gone over and…

Amazing company who have gone over and above so I could get the right gift. Great gift and great quality, customer service has been incredible. Can speak highly enough if the company, will definitely use again.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Dont read instructions, had to pay additional taxes, no frame

They dont really read instructions, neither the notes you send. Then, they didnt specify they dont pay taxes when sending to another country which made everything a hassle. Finally I really thought it will come with a frame but it was just a printed design in a tube I could made it in my closest library (paid 46 Eur for a design I could do in Chat GPT, at least I was expecting a frame). Didn't worth its money and adds more hassle than expected. By the way, I had to remind them 2 times what to do and how I wanted the design, and took over two months to arrive in the EU.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

No item and no compensation.

I made an order and then had to remind them (in their promised time frame) for a mock up. I then had to contact them and ask where my order is and they apologised there had been a problem. They missed the gift date and offered to refund delivery. Weeks later I asked where it is and they replied it’s damaged in the post. No refunds no make up and I am still waiting for it??? This is shocking.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 prints from them

I ordered 2 prints from them, received them quickly. There was a problem with 1 of the prints being different than anticipated, so i took it with a grain of salt and said thanks but with a comment. Next thing i know, they're asking what to use instead, they end up making the print into what i wanted. Their customer care is exceptional and I'm incredibly happy for their thorough work!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

A perfect gift from a company who delivers with 100% customer service

Absolutely wonderful prints and to requested specification. It was lovely to actually order through a company where you had the opportunity to review one-on-one your requested designs and specifications and where the company did everything to get the perfect product for you! I did change part of my spec and it was completed with no problem. Where there was a misunderstanding in terms of city placement, this was rectified immediately and until the design was perfect in the customer's eyes! Wonderful company - would absolutely recommend and I will definitely be ordering through Lotsy again! Keep on doing the great work and don't lose the exceptional customer service!! A perfect gift!

19 December 2024
Unprompted review

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