Lotsy Reviews 244

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are often described as unique and meaningful gifts. Customers consistently highlight the excellent service, noting the helpfulness and responsiveness of the team, and the ease of the ordering process, including the ability to approve designs before printing. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving swiftly and safely. However, some customers experienced significant delays in shipping, primarily due to issues with customs and postal services, which led to disappointment and damaged items upon arrival. A few others also felt that there was a lack of communication or tracking information for their orders, causing uncertainty about delivery status.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy and seamless,... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting super quick and... See more

Service

Customers consistently note positive experiences with service, highlighting its excellence and efficiency... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful and lovely

I absolutely love mine. Lotsy were so patient and answered lots of questions, listening to me and making sure I was happy with the end product. Thank you so much. I'm looking forward to putting it up in my entrance hall.

12 January 2025
Unprompted review
Rated 1 out of 5 stars

I disagree with most of these reviews…

I disagree with most of these reviews online I had an item posted to me which took approx 3 weeks to arrive only to find that packaging tube was not sturdy enough to fit the 2 prints in I purchased , on delivery there was no tube stoppers on top or bottom the tube was complete flat therefore not a tube anymore more like a flattened piece of cardboard inside , I contacted Anthony from Lotsy straight away he was a bit defensive and apologetic in his first responce to my e Mail , he blamed Royal Mail , Courier company for damage and told me to contact Royal Mail or Courier company for a refund , SORRY THAT IS NOT MY JOB ! my contract with Lotsy is with you ?? And not up to me to chase company’s for a refund , my second e Mail and 3 rd email where answered by Anthony with more and more negative and abusive and also very sarcastic reply’s from Anthony, I have a copy of all pictures e Mail trails if you require to look at them but , I would never ever again use or recommend this company to any person I know the customer service and don’t care attitude I recieved was disgusting

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great! Love the product. Anthony even checked in before sending my request to make sure I was happy with the design. Great customer service and lovely people

4 December 2024
Unprompted review
Rated 5 out of 5 stars

5 star service .Second to none.

For me, his has to be one of the best online companies I have used. Service and communication excellent. Very patient with my requests getting the towns in each location positioned correctly.
Living the other side of the world I received in 7 days.
Diolch yn fawr

4 December 2024
Unprompted review
Rated 5 out of 5 stars

First class all the way!

First if all, the personalised goods you receive are printed on great quality paper. Nice and thick, not flimsy.
Second, communication is fantastic with emails, wanting to get your poster how you want it looking.
Third, sent quickly in a strong card tube once you have agreed to the layout.
Thank you.. it's rare to get this service

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I ordered a country to country print. I am super happy with the art, paper quality and customer service. They could not have done better. Highly recommended

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow! I am absolutely stunned at how beautiful these posters came out! Thank you Anthony and team!

Package was secure and delivery time was as indicated (from UK to the Netherlands)

Highly recommend and so special to have such posters displayed in your home.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

I have ordered three

I have ordered three, one for myself & two that were sent to my son & daughter who both live in Perth, WA..
They are perfect gifts & at a reasonable price.
A very happy customer.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Had to order.

From the moment I saw Lotsy online I knew I had to order something. I absolutely adore my map of countries I left and now live in. Such a great touch to my new home. Just perfect

12 June 2024
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. I had a set of 3 maps made for my nieces wedding. I ordered on Friday and they arrived on Saturday. They are absolutely gorgeous. I'm sure they will take pride of place in their home. I am just about to order more. Price is very reasonable for personalised art.
The prints are on thick quality paper.
Excellent customer service, You are sent proofs to approve before they print so any errors can be rectified. Thank you.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Really totally thrilled with my A0 size…

Really totally thrilled with my A0 size print to decorate my lounge wall and it’s a real talking point showing the connections in our family. It looks fabulous.
I made a mistake with my first order which was my own tech failure! But the guys at Lotsy helped by reprinting it on the size I wanted and then I added some words. Everyone was very efficient and a delight to deal with. Highly recommend.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic 4-map set!

We ordered a 4-map set and absolutely love it. We get great comments whenever anyone walks into our living room for the first time and sees it. I highly recommend getting prints – they are awesome! T.H. in Blackpool

1 August 2024
Unprompted review
Rated 5 out of 5 stars

I really appreciated the regular checks…

I really appreciated the regular checks re the details I had provided for the "from country"and the "new destination". I am truly delighted with the finished chart.
The whole experience was faultless and I highly recommend this company for any prints required.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect wedding gift

I bought one of the pictures UK & Spain) for my son and his bride as part of their wedding gift. They were thrilled with it - and it will take pride of place in there living room.
The order arrived quickly and was just as lovely as I hoped it would be.
I would thoroughly recommend these prints.

10 July 2024
Unprompted review

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