Lotsy Reviews 243

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are often described as unique and meaningful gifts. Customers consistently highlight the excellent service, noting the helpfulness and responsiveness of the team, and the ease of the ordering process, including the ability to approve designs before printing. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving swiftly and safely. However, some customers experienced significant delays in shipping, primarily due to issues with customs and postal services, which led to disappointment and damaged items upon arrival. A few others also felt that there was a lack of communication or tracking information for their orders, causing uncertainty about delivery status.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy and seamless,... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting super quick and... See more

Service

Customers consistently note positive experiences with service, highlighting its excellence and efficiency... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Colour me Happy

There is always abit of anxiety when buying something online, but I have to say that Lotsy (and in particular Anthony) have been excellent. Not only is the product as advertised but his customer service around my requests has been hands down fantastic. Will definitely recommend.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Even better than expected

Such an eye catching site with so many choices. Easy to browse and to order with quick delivery. Bought as a house warming present and it is perfect. Beautiful, crisp colours which will look brilliant when up on the wall. Will definitely use again.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

The communication from Anthony was amazing and also the way he was so happy to make changes for me making sure I was happy with the product before sending it out was first Class. Highly recommend this company.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Bad experience turned to an amazing one

I experienced some issues with part of the order. Anthony tried reaching out and my inbox bounced the emails back which let to a bad experience. However, Anthony was able to later contact me, resolved the issue, and send the correct items. This made my experience much better knowing that there is truly care in the business. Thank you Anthony, will definitely recommend Lotsy.co.uk to my friends.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Nice print

Ordered a print of two countries, prints came in perfect condition and looks very nice.
Girlfriend is happy 🙂

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Original purchase was super easy with speedy postage to Australia. Great quality print! My kids damaged the original print. Anthony kindly sent replacement digital file. Great customer service!

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Three Country Design Print

I chose the three country design to print onto tea towels that were given to our Guests at our Wedding. Anthony was incredibly helpful and patient. He also supplied me with the correct CMYK colour codes for the printer. So very happy with the outcome. I highly recommend using Anthony and his Vivid designs. Thank you, Anthony and team.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Love these prints!

I’ve ordered 2 different sets of prints now because I loved the first so much! The first one I ordered for my husband and I and the 2nd is a gift. Love them both so much!! Thank you!

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience ! Everything was perfect! The art, the customer service, very fast delivery and extremely attention to details. Super recommend it! I will order from them again!!

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Love the concept

Love the concept, design and final product. Ordered the digital version and had it printed on canvas here in South Africa. Communication was swift and efficient 👍🏼

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Just perfect!

I ordered a 2 location print for my best pals 60th. The quality, the concept, the rapid delivery was all first class. Can't recommend highly enough!

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Gift

I brought this as a gift for my sister moving to Idaho falls. Not only did Antony send a proff which I told him the personlison was incorrect he promised it would fix it before send out and once he did it hasn't been changed. I contacted him to let him know, I didn't want a new product due to the birthday been and gone. I managed to get a refund

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! I am delighted with my prints. They are fantastic quality and excellent value for money.
I will definitely order again.
Thank you!

16 July 2023
Unprompted review

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