Lotsy Reviews 243

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are often described as unique and meaningful gifts. Customers consistently highlight the excellent service, noting the helpfulness and responsiveness of the team, and the ease of the ordering process, including the ability to approve designs before printing. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving swiftly and safely. However, some customers experienced significant delays in shipping, primarily due to issues with customs and postal services, which led to disappointment and damaged items upon arrival. A few others also felt that there was a lack of communication or tracking information for their orders, causing uncertainty about delivery status.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy and seamless,... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting super quick and... See more

Service

Customers consistently note positive experiences with service, highlighting its excellence and efficiency... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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No history of asking for reviews

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4.7

All reviews

(243)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant idea

Brilliant idea. I love it. Would make a fantastic gift. I am a duel national. So I think it will look lovely on my wall. Communication great from Anthony. I would definitely recommend.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

What an inspired creation

What an inspired creation. I found Lotsy via a Facebook advert. I wanted something different and special for two Polish friends who reside in the UK for their combined Birthday/Name Day.

The double country map, England / Poland, with personalised place names, linked by a heart was just the ticket. With a great choice of colour designs and text, and superb service from the designer / owner of the business, it was easy to order and the price was very reasonable too.

The options are endless, and I am definitely going to use Lotsy again. Thank you for a top job.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Found Lotsy through a Facebook ad and thought it looked perfect, and they were offering a discount if i ordered that day. So easy to order on their website, so many colours to choose from. Proof was sent out very quickly, I made amends which were done promptly. When I saw the proof on the screen I decided to order one for my son as well. Emailed Anthony to see if I could amend the order and he did this at the same discounted price. Excellent customer service. Love my prints and would highly recommend Lotsy

4 May 2023
Unprompted review
Rated 5 out of 5 stars

I bought 2 prints from Anthony

I bought 2 prints from Anthony. One for myself & one for a Birthday present. I found Anthony very approachable. He gave me Idea’s. The thing I liked was he would send you a proof first to see it & if I wanted to make any alterations that would not be a problem before he did the prints. He gives you a one to one service. Would highly recommend. Aileen (Scotland, UK)

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Anthony is very approachable and has…

Anthony is very approachable and has great customer service. He made it so easy for me - even though I am in NZ, he is in the UK and my Lotsy poster was going to my daughter in Germany! I highly recommend his company.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Double Country picture

I bought the double country picture for my daughter in Australia who has just bought her 1st house.
Britain & Australia
Our home to your home
She loves it. Surprise delivery and will frame it for the wall when renovations are complete.
Great online site. Good price. Great delivery time. Recommended

20 February 2023
Unprompted review
Rated 5 out of 5 stars

What lovely designs!

What lovely designs! I ordered one with three countries as my son has moved to Canada and met his partner who is from Colombia. I was so delighted ( especially as you are able to print a quote or any text of your choosing) that I have ordered a second copy to take with me when I next visit. Well packaged too. Highly recommend.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Love my prints

I had lovely helpful service, up until I received my order.
I ordered 2 prints, 1x Canda to NZ, with the words Canada and New Zealand, and "Home is where the heart is" printed at the bottom, and 1x SA and New Zealand I am thrilled with the prints I received. Thank you for the beautiful prints and a wonderful idea. Both the prints I ordered were for birthdays and the recipients are very happy. Thanks again
Kind regards
Glynis Hamer

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Thrilled the In Laws

Our gift to our son in law's parents in the UK.
"Thankyou for the lovely gift you had sent for us. We were really thrilled by the picture an the lovely sentiment behind it. It makes us think of the wonderful times we have had in Perth and want to be back with you again."
Thank you Lotsy.co.uk!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Home is where the heart is...

The service from when I placed the order to the speedy delivery, was superb. The print is of really high quality, with a great colour scheme and design. It is a really beautiful piece that reminds my partner and me that even though we are far apart, home is where the heart is. I would really recommend people purchase one of their own, as they are really special.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, this was my second order and is beautiful. The first was just as good. I ordered the the maps first time and Anthony was really helpful. Will definitely use again.

11 February 2023
Unprompted review
Rated 5 out of 5 stars

Great image with good customer service

I found Lotsy via a Facebook ad but wasn't sure what was being offered was exactly what I wanted. Luckily the website had a plethora of options and I was able to browse happily and select exactly the right image which for me was the UK and China. I ordered, one very reasonably priced image A2 size which fits perfectly in my bordered A1 frame. The artwork is stunning and makes me smile every time I look at it. In addition, due to the pre-Christmas postal strikes, the delivery came a lot later than expected, Anthony personally apologised (even though it was obviously totally out of his control) and kept me updated with expected arrival dates.
There are various types of artwork on the site as I mentioned, not just these beautiful maps and many of them have the option to personalise. Go have a look! Thanks, Lotsy. Be very happy to use you again.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

Communication was great all through the process, finished item is as expected and described.

8 February 2023
Unprompted review
Rated 5 out of 5 stars

Ordered twice and both times extremely happy!

I’ve ordered on two occasions from Lotsy and both times the communication was excellent, delivery to Australia was way less than I expected and the quality of the art piece far exceeded my expectations! I will definitely be recommending the services to my family and friends. Diane

30 November 2022
Unprompted review

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