I was advised to speak to Lottie as my mother has Alzheimer’s and I needed some advice on the future. Eva was extremely kind and understanding of my situation. She made everything very clear and put... See more
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Review summary
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What people talk about most
Reviews shaping this summary
At a really difficult and confusing time Eva's call reassured me and showed me how to take the first steps in planning a move into care for my mum, across two UK nations, when I didn't know where to s... See more
Company replied
I cannot explain in words how amazing Lottie has been. I got an initial consultation very quickly, they sent me a long list of recommendations and within 7 days I already have support in place for my... See more
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We could not have been more impressed with the support from Lottie. Klara was responsive, caring and so knowledgeable, nothing was too much trouble for her and she provided us with excellent advice. W... See more
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Company details
- #2 of 21 best companies in Aged Care
- #14 of 202 best companies in Online marketplace
About Lottie
Written by the company
Meet Lottie - a family's trusted (and free) guide to understanding, finding, and funding later life care 💓
Proudly rated the UK’s most loved eldercare finding service, Lottie’s marketplace allows families to easily compare local care services and to find their perfect solution at an affordable price.
Whether you’re looking for a nursing care home or a home care provider offering dementia care services, would like your parent to have access to a landscaped garden or you're looking to personally move into a retirement home with your beloved pet cat, Lottie is on hand to empower you to make a quick and an informed decision.
With a big focus on quality and transparency, Lottie puts retirees and their loved ones at the heart of everything we do and want to ensure all families feel supported and well equipped throughout their care and retirement search process.
Lottie.org visitors gain access to 1000's of detailed listings of care and retirement provider services, including photography, videos, and virtual tours, as well as extensive vetted information about the care services offered, fees & availability, facilities and much more.
Need a little extra help? You’re not alone! You can visit Lottie’s advice hub to get access to 100's of free care guides or get in touch with one of Lottie’s trusted and knowledgeable Care Experts, who offer a free care helpline and have supported thousands of families find their next chapter of later life. Your dedicated Care Expert is on hand every step of the way and to help you through a jargon-free step-by-price process to finding your perfect outcome.
- Connect with us
Contact info
Unit 7, 2nd Floor, Woolyard, SE1 3UD, Bermondsey, United Kingdom
- 0330 912 8126
- hello@lottie.org
- lottie.org
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady I spoke to was very pleasant…
The lady I spoke to was very pleasant and helpful. She also sent information for me to look at and get some idea of your services.
28 January 2026
Unprompted review
Reply from Lottie
Thank you for sharing your positive experience, Jean. I'm pleased the support you received has been helpful.
Please don't hesitate to contact us if you have any care or funding-related questions.
Best wishes,
Klara (Care Expert)
Klara was very helpful
Klara was very helpful and explained all the questions I ask and told me what I needed to know and is sending me more information about care ,
28 January 2026
Unprompted review
Reply from Lottie
Thank you for your review, Kath. It's my pleasure to support you with your care search and I'm glad our conversation was helpful.
Best wishes,
Klara (Care Expert)
First Impressions - My Initial Contact With Lottie
The care expert I spoke with was very understanding and considerate regarding my care situation and needs for my father. She was very supportive and knowledgeable in terms of weighing up the options and offered to contact Lotties various care partners regarding next steps for my father’s care journey. There was no time pressure and the care agent clearly and concisely answered all my questions. A great first impression of the service and support network provided by Lottie.
28 January 2026
Unprompted review
Reply from Lottie
Thank you for sharing your feedback, Andrew. I'm glad the consultation was helpful and it's my pleasure to provide ongoing support as we navigate care options for your father.
Best wishes,
Klara (Care Expert)
Really Good
Klara, is super helpful, professional and knowledgeable. The questions I asked were answered straight away.
28 January 2026
Unprompted review
Reply from Lottie
Thank you for sharing your feedback, Simon. I'm so pleased my
support has been helpful.
Please reach back out if there is anything else I can help with.
Best wishes,
Klara (Care Expert)
Reply from Lottie
Thank you for leaving a review on my service so far Vicky!
I am always here to support you and your family through your care journey!
Best wishes
Eva
(Care Expert)
Eva was very helpful in this initial…
Eva was very helpful in this initial call regarding my dad and step mother.
26 January 2026
Unprompted review
Reply from Lottie
Thank you for leaving a review on my service so far David!
I am always happy to support you and your family.
Best wishes
Eva
(Care Expert)
Fantastic help and knowledge from…
Fantastic help and knowledge from Klara. Very kind and understanding.
20 January 2026
Reply from Lottie
Thank you for your review, Charlotte. I'm pleased my support has been helpful and I appreciate you taking the time to share your experience.
Best wishes,
Klara (Care Expert)
Thank you
Thank you "Lottie" for putting me in touch with an appropriate home in a kind professional manner.
22 January 2026
Reply from Lottie
Thank you for leaving a lovely review on our service Joanne!
Please reach out if you need any further guidance.
Best wishes
Eva
(Care Expert)
Very friendly and helpful
Very friendly and helpful. Has gone over and beyond to try and accommodate my needs. Thankyou
5 January 2026
Reply from Lottie
Thank you for leaving a review on my service!
Please always reach out if you need any further guidance and advice.
Best wishes
Eva
(Care Expert)
First.impressions....
Have only had this one call so far but was very impressed with level of attention to my situation. Eva really seemed to understand the situation and made a number of suggestions. She also offered assistance in following up.on any of these suggestions or any other matters that arose. She agreed so send a written summary which arrived early the following day. Great service so far!
22 January 2026
Unprompted review
Reply from Lottie
Thank you for leaving a review Matt!
I am so pleased you have found the service helpful so far, I am always happy to support you and your family.
Best wishes
Eva
(Care Expert)
A wonderful service
I am incredibly grateful for the support and advice i received from Eva. She was patient and compassionate and listened to my concerns about caring for my Dad. She offered clear and practical advice. She followed up by sending relevant information to guide me in the right direction.
Thank you Eva
20 January 2026
Unprompted review
Reply from Lottie
Thank you so much for leaving a lovely review on my service!
I am always happy to support you and your family.
Best wishes
Eva
(Care Expert)
I had an appointment with Klara and she…
I had an appointment with Klara and she was fantastic. She was really empathetic to my situation and was very thorough. By the time we finished she had a whole list of things she was going to go away and research for me which really took some of the stress and pressure off. She sent over all the info the following day! Thanks again!
21 January 2026
Unprompted review
Reply from Lottie
Thank you for your lovely review. I'm so pleased our appointment was helpful.
Please don't hesitate to contact me if there is anything I can help with in the future.
Best wishes,
Klara (Care Expert)
Great service
Speedy call-back from the message I left. Lovely person & very helpful advice. Sent some initial information through immediately & said I could contact her for anything else I needed.
21 January 2026
Unprompted review
Reply from Lottie
Thank you so much for leaving a lovely review on my service so far Eleanor!
I am always happy to support you with your care journey.
Best wishes
Eva
(Care Expert)
Really helpful website
Really helpful website and have found it makes our search for a care home much easier
19 January 2026
Unprompted review
Reply from Lottie
Thank you for leaving a review on our service Laura!
Please reach out if you would like any further guidance and support.
Best wishes
Eva
(Care Expert)
We are not yet needing care
We are not yet needing care, but we soon will be. We have been advised to plan ahead, don’t leave it too late. This is what we are trying to do.
20 January 2026
Unprompted review
Reply from Lottie
Thank you for leaving a review on our service Rod!
Please reach out if you need any guidance and advice during your care journey.
Best wishes
Eva (Care Expert)
Very helpful.
Very helpful.
Provided relevant information promptly and followed up enquiry too.
Very professional and yet approachable.
Thank you
19 January 2026
Reply from Lottie
Thank you for your review, Lesley. I'm glad the information I sent has been helpful.
Please don't hesitate to contact me if there is anything else I can help with.
Best wishes,
Klara (Care Expert)
Wonderful service
Wonderful service, really listened to my concerns regarding my parents, and sent me the most helpful links, including questions to ask the care home I was visiting.
14 January 2026
Reply from Lottie
Thank you for your lovely review!
I'm pleased you found my service helpful with your care search. Please feel free to contact us if you have any care or funding-related questions.
Best wishes,
Eva (Care Expert)
Reply from Lottie
Thank you for sharing your feedback, Rosemarie. I'm pleased our website has been helpful with your care search. If you would like any support with your search, please don't hesitate to contact us.
Best wishes,
Klara (Care Expert)
Reply from Lottie
Thank you for leaving a review on our service Howard.
I am glad you found us useful in your search for care!
Best wishes
Eva
(Care Expert)
Easy use of web sites
Easy use of web sites. Great at finding homes in our local area.
1 September 2025
Unprompted review
Reply from Lottie
Thank you for leaving a review on our service Trudi!
Please reach out if you need any further guidance and advice.
Best wishes
Eva
(Care Expert)
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